Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

tunderbird not downloading offline folders

  • 2 replies
  • 2 have this problem
  • 155 views
  • Last reply by Bushbaby77

Bushbaby77
Bushbaby77
more options

Hi All, 

I have switched from godaddy to site123 in June and had nothing but problems with emails and domains since then. The latest is that I cannot see any of my folders with exception of the inbox. I can see them when I go to syncronize. I am, however unable to syncronize. I tick the boxes and nothing happens. I then tried to go to offline folders under advanced settings. There, nothing is shown, only the inbox is visible. I have attached a screen shot of what I am talking about. going slightly insane so thanks for any help!!
Hi All, I have switched from godaddy to site123 in June and had nothing but problems with emails and domains since then. The latest is that I cannot see any of my folders with exception of the inbox. I can see them when I go to syncronize. I am, however unable to syncronize. I tick the boxes and nothing happens. I then tried to go to offline folders under advanced settings. There, nothing is shown, only the inbox is visible. I have attached a screen shot of what I am talking about. going slightly insane so thanks for any help!!
Attached screenshots

Chosen solution

That was so helpfu! I don't know which one of those settings fixed it, but one of them did!! Thank you so much!

One happy lady here :)

Read this answer in context 👍 0

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Imap account check settings: You need to subscribe to see folders. If you have subfolders then you also need to subscribe to see them.

  • Right click on imap mail account and select 'Subscribe'

A window opens with list. Are all your folders listed?

  • Click on 'Refresh' button.
  • Make sure everything is selected.
  • click on OK

Now check account:

  • Right click on imap mail account and select 'Settings'
  • Select 'Server Settings'
  • Select : 'Check for new mesages at startup'
  • Select: 'check for messages every eg: 15 minutes'
  • Select 'Allow immediate server notification when new messages arrive'

When I delete a message

  • Select 'Move it to this folder' and choose 'Deleted Items on imap mail account'
  • click on 'Advanced' button
  • Select: 'Show only subscribed folders'

Note: if you are not seeing all your folders in the 'Subscribe' list then try unchecking this option.

  • Select 'Server supports folders that contain subfolders and messages'
  • click on 'OK
  • select 'cleanup (Expunge) Inbox on Exit'

Left pane

  • select 'Synchronise & Storage'
  • select 'Keep messages for this account on this computer'
  • click on 'Advanced' button
  • Make sure all folders and subfolders are listed and checked.
  • click on 'OK'


Under Disc Space'

  • Select: 'synchronise all messages locally regardless of age'

clickon 'OK to close Account Settings

Check Offline options:

  • Menu icon 3 bars icon > Options > Advanced > 'Network & Disc Space' tab
  • click on 'Offline' button
  • Select: 'Automatically follow detected online state

Send unsent messages when going offline

  • Select 'Ask me'

Download messages for offline use when going offline

  • select 'Yes'
  • click on OK
  • Click on 'OK' to save Options.

Make sure you have this setting: 'Menu icon > Folders > 'All'

Restart Thundrebird

Once it is fully running....

Menu icon > File > Offline > Work Offline It should auto synchronise folders before going into offline mode.

Bushbaby77
Bushbaby77 Question owner
more options

Chosen Solution

That was so helpfu! I don't know which one of those settings fixed it, but one of them did!! Thank you so much!

One happy lady here :)