Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mozilla Firefox is extremely slow afteer installing some programs

magitop
magitop
more options

I wanted to install adobe flash player, but accidentally I installed also McAfee security scan plus and true key by Intel security. When I “install” them, only adobe flash appeared. 5 minutes later this program disappeared and was replaced by McAfee. In addition, the true key never appeared. So, I uninstalled McAfee (the only program who was showed in the control panel of these 3 programs). Like that, I don’t have any program of these 3 that I installed. Since I installed these programs, Mozila Firefox became almost unusable. It became extremely slow, Firefox is freezing and very often it shows that Firefox is not responding. Can someone help me to make Firefox fast again and explain me what is happening? Thank you very much for your answers.

I wanted to install adobe flash player, but accidentally I installed also McAfee security scan plus and true key by Intel security. When I “install” them, only adobe flash appeared. 5 minutes later this program disappeared and was replaced by McAfee. In addition, the true key never appeared. So, I uninstalled McAfee (the only program who was showed in the control panel of these 3 programs). Like that, I don’t have any program of these 3 that I installed. Since I installed these programs, Mozila Firefox became almost unusable. It became extremely slow, Firefox is freezing and very often it shows that Firefox is not responding. Can someone help me to make Firefox fast again and explain me what is happening? Thank you very much for your answers.

All Replies (6)

philipp
philipp
  • Moderator
more options

hi, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum (or if it's too long through a site like https://pastebin.mozilla.org/ and provide the link here)?

this might give us a clue what is going on. thank you!

FredMcD
FredMcD
more options

Also, check the programs that are on your computer

Windows: Start > Control Panel > Uninstall Programs.

Arrange the list in the order they were installed.

magitop
magitop Question owner
more options

Hi, here is the link: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems

Thank's

philipp
philipp
  • Moderator
more options

hi, something went wrong there - that's a link to an article in our knowledge base but not the troubleshooting information from your system...

magitop
magitop Question owner
more options

Here are two links: 1) https://msdn.microsoft.com/en-us/library/dd776530.aspx 2) http://www.dummies.com/computers/operating-systems/windows-7/how-to-troubleshoot-problems-using-the-windows-7-action-center/

Thank's

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi magitop, open up Firefox's built-in Troubleshooting Information page using one of these methods:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

That's what philipp is referring to as the information that would be helpful to paste here.