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My videos are green and pink. How do I fix this?

  • 1 reply
  • 6 have this problem
  • 5 views
  • Last reply by philipp

MoonliteNightmare
MoonliteNightmare
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I've looked at other questions similar to this but still didn't know what to do. If I disable add-on features the green and pink stop for a little bit but then come back later. This is happening to all videos on all sites.

I've looked at other questions similar to this but still didn't know what to do. If I disable add-on features the green and pink stop for a little bit but then come back later. This is happening to all videos on all sites.

All Replies (1)

philipp
philipp
  • Moderator
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hi, we are currently aware about this on some windows 8 configurations with amd graphics cards and older drivers. please see if there's a more recent graphics driver available for your system at https://support.amd.com/en-us/download and if installing that already solves the playback issue.

otherwise you can do the following to work around the problem: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.use-nv12-format. double-click it and change its value to false.