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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

tlatimer36
tlatimer36
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Firefox, and now Thunderbird crash continuously. Loading previous versions don't help. Windows XP SP3...yeah, I know it's no longer supported, but why won't previous versions work OK ? Can't submit reports which fail also.

Thanks for any help.

Firefox, and now Thunderbird crash continuously. Loading previous versions don't help. Windows XP SP3...yeah, I know it's no longer supported, but why won't previous versions work OK ? Can't submit reports which fail also. Thanks for any help.

Chosen solution

hi, in case you're a user of malwarebytes please see https://forums.malwarebytes.com/topic/209334-install-3222018-and-firefox-5230-crashes/ and disable self-protection.

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philipp
philipp
  • Moderator
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Chosen Solution

hi, in case you're a user of malwarebytes please see https://forums.malwarebytes.com/topic/209334-install-3222018-and-firefox-5230-crashes/ and disable self-protection.

FredMcD
FredMcD
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If the above doesn't help,

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Some of your crash reports weren’t sent to the Mozilla Servers.