Firefox 64 bit crashes continuously, but 32 bit Firefox is fine
I have a fairly new Dell Latitude E7470. I've been using 64 bit Firefox since before I had this machine. About 2 weeks ago, it started crashing whenever a site plays a video (Cnn.com, Youtube.com, etc.) I tried reinstalling. I even tried using the "Fresh start" to wipe out all my extensions, but nothing helped.
I uninstalled Flash, but that had no effect.
I only got the crash dialog occasionally. More often, I got the smaller "Firefox has stopped working" and clicked to restart.
Today I installed 32 bit Firefox and it's fine. Why can't I run 64 Bit Firefox on my up to date Windows 10 system?
Chosen solution
thanks, does it make a difference when you try 56 beta (64bit)?: https://www.mozilla.org/firefox/channel/
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hi, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
Report ID Date Submitted bp-b6cf4b44-0cd1-411b-8262-d53f50170911 9/11/2017 2:50 PM bp-e0254372-46dc-4ce9-98a3-dc8780170911 9/11/2017 2:50 PM bp-0256243e-04db-4bb6-b40c-d000c0170911 9/11/2017 2:50 PM bp-4304276d-9427-4246-ac13-0edf30170908 9/8/2017 3:46 PM bp-2a0d3d13-e297-459d-a829-c40d50170907 9/7/2017 4:11 PM bp-758ca194-b48c-4c8d-a962-7c7400170907 9/7/2017 3:35 PM
Chosen Solution
thanks, does it make a difference when you try 56 beta (64bit)?: https://www.mozilla.org/firefox/channel/
YES!. The big difference is it works. LOL
I downloaded the beta and it played the same video that repeatedly crashed v 55.
Does this mean the problem has been addressed going forward, or should I stay with the 32 bit version a while longer?
yes i think we have a patch for this problem in https://bugzilla.mozilla.org/show_bug.cgi?id=1362764 - version 56 which includes this will be released in a bit over two weeks time...
Thanks!