Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 4 have this problem
  • 3 views
  • Last reply by philipp

davidwisniewski
davidwisniewski
more options

Crash id: bp-43df5d3f-cbe1-4c04-842e-f02ef1170713

Machine: Lenovo X1 Yoga Notebook (Win10 Pro 64bit, 10.0 Build 15063)

Firefox (54.0.1) will crash on start, even in safe mode. Refreshing Friefox also crashed. I updated Win 10 and my graphics drivers (Intel HD 10(64) - V21.20.16.4550). Ran anti spyware scan. Uninstalled Firefox, and downloaded + installed a fresh copy.

None of that fixed the problem.

This happens since the last Win10 update a few days ago (today is the 13/07/17). I get the same problem using the TOR browser., though I am not sure what that means exactly.

Any help is much appreciated.

Crash id: bp-43df5d3f-cbe1-4c04-842e-f02ef1170713 Machine: Lenovo X1 Yoga Notebook (Win10 Pro 64bit, 10.0 Build 15063) Firefox (54.0.1) will crash on start, even in safe mode. Refreshing Friefox also crashed. I updated Win 10 and my graphics drivers (Intel HD 10(64) - V21.20.16.4550). Ran anti spyware scan. Uninstalled Firefox, and downloaded + installed a fresh copy. None of that fixed the problem. This happens since the last Win10 update a few days ago (today is the 13/07/17). I get the same problem using the TOR browser., though I am not sure what that means exactly. Any help is much appreciated.

Chosen solution

hi davidwisniewski, unfortunately this crash will be caused by your comodo security software. in order to fix this, please see Firefox crashes on startup for users of Comodo security products after July 2017 Windows 10 update

Read this answer in context 👍 1

All Replies (1)

philipp
philipp
  • Moderator
more options

Chosen Solution

hi davidwisniewski, unfortunately this crash will be caused by your comodo security software. in order to fix this, please see Firefox crashes on startup for users of Comodo security products after July 2017 Windows 10 update