Firefox crashes
hey, i can't open firefox ever since I updated my Windows 10 today (29 june 2017). it doesn't want to open even in Safe Mode. just 2 seconds after opening Firefox, it just crashes again. all the time.
i followed your instruction here: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash
and here's my crash ID: bp-50e7bd8f-04a8-4905-ab3f-057e01170629
i tried uninstalling firefox and reinstall it again. it doesnt solve the issue. what to do?
All Replies (2)
Sorry to hear about the crashes and thank you for the crash report ID.
The crash occurs when Firefox interacts with your Comodo security software. The bug linked to your crash report has this information from earlier today:
Hi everybody,
This reported issue is caused by incompatibility with Microsoft Windows update KB4022716.
Comodo teams is working over the fix. Dates of the Hotfix releases will be published later this week.
Till that Hotfixes we strongly recommend users to not install mentioned Windows update KB4022716.
--
Sergey Kazakov
Development Manager on Comodo Internet Security products
Well, unfortunately, you already got the update. According to Microsoft's article about that update:
This non-security update includes quality improvements. No new operating system features are being introduced in this update.
https://support.microsoft.com/en-us/help/4022716/windows-10-update-kb4022716
So it sounds safe to remove, which I think you might be able to do using the Windows Control Panel "View Installed Updates" (judging from what it's called in Windows 7). I don't know whether there are other workarounds.
