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Firefox crashes when starting, even if I go to safe mode

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First of all, I'm using Mac. And so, if my firefox is not responding or still lagging, I always force quit it right away. However last night it didn't work like that. My firefox was usually fine after I forced quit it and started it again, but yesterday it crashed from when it was starting.

I'm flustered and try to open it a few more times, but the result was still the same, crash and crash again. Firefox tried to give me options by using the safe mode. I thought it could work if I went with the safe mode, but unfortunately even in safe mode, my firefox still crashed.

And just like that I also don't have a choice to access the troubleshooting menu in firefox because it crashed before I could go there. That's why I'm here to request help.

This is the report ID I just submitted a few minutes before posting this. bp-7dbf5090-1315-48b5-af5f-fe7d20180523

If you need details of the report just ask me. I've already copied that from the crash reporter. Thank you!

First of all, I'm using Mac. And so, if my firefox is not responding or still lagging, I always force quit it right away. However last night it didn't work like that. My firefox was usually fine after I forced quit it and started it again, but yesterday it crashed from when it was starting. I'm flustered and try to open it a few more times, but the result was still the same, crash and crash again. Firefox tried to give me options by using the safe mode. I thought it could work if I went with the safe mode, but unfortunately even in safe mode, my firefox still crashed. And just like that I also don't have a choice to access the troubleshooting menu in firefox because it crashed before I could go there. That's why I'm here to request help. This is the report ID I just submitted a few minutes before posting this. bp-7dbf5090-1315-48b5-af5f-fe7d20180523 If you need details of the report just ask me. I've already copied that from the crash reporter. Thank you!

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.181 Safari/537.36

More Information

Shadow110 1072 solutions 14836 answers

HI, Crash Reason EXC_BAD_ACCESS / KERN_MEMORY_ERROR

Can you please check if there are any updates available for your OS, please.

No information was sent so no idea if bad Video Card Drivers but I would suggest if there is new ones, install them. Or reinstall what you have.

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Let us know how that goes please.

HI, Crash Reason EXC_BAD_ACCESS / KERN_MEMORY_ERROR Can you please check if there are any updates available for your OS, please. No information was sent so no idea if bad Video Card Drivers but I would suggest if there is new ones, install them. Or reinstall what you have. You can find more information and troubleshooting steps in the [[Firefox crashes]] article. Let us know how that goes please.
FredMcD
  • Top 10 Contributor
4247 solutions 59410 answers

Please post all the crash reports you have for the last few days only.

Please post all the crash reports you have for the last few days only.

Question owner

FredMcD said

Please post all the crash reports you have for the last few days only.

My Mac OS is El Capitan 10.11.6 Firefox using the newest 60.0.1

Chronologically (older to recent) 1. bp-0cda9f86-6298-434a-9ffd-0ed7d1180522 2. bp-8e1aee73-a199-44e7-81ab-e3c391180522 3. bp-7dbf5090-1315-48b5-af5f-fe7d20180523 4. bp-ddff1953-87a9-43d2-bb33-11aa60180523

Below is the detail report from the number 3.

AdapterDeviceID: 0x0166 AdapterVendorID: 0x8086 BuildID: 20180516032328 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1527055796 DOMIPCEnabled: 1 Email: EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1527016591 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166FP(D00-L1000-W00000000-T010) WR? WR- OMTP? OMTP- GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 31526 StartupCrash: 0 StartupTime: 1527055720 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180516032328","version":"60.0.1","vendor":"Mozilla","platformVersion":"60.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4096,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2500,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Darwin","version":"15.6.0","locale":"en"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0166","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":1}],"features":{"compositor":"none","gpuProcess":{"status":"unused"}}},"appleModelId":"MacBookPro9,2"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":false},"userPrefs":{"app.update.auto":false,"browser.cache.disk.capacity":358400,"browser.search.region":"ID","browser.search.widget.inNavBar":true,"browser.urlbar.suggest.searches":false,"browser.urlbar.userMadeSearchSuggestionsChoice":true,"network.proxy.http":"<user-set>","xpinstall.signatures.required":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 7:"Gecko_IOThread",7:"Timer",8:"Socket Thread",9:"JS Watchdog",15:"BGReadURLs",16:"Hang Monitor",17:"Cache2 I/O",18:"Cookie",20:"GMPThread",21:"Compositor",22:"VRListener",23:"ImgDecoder #1",24:"ImageIO",25:"IPDL Background",27:"DOM Worker",32:"ImageBridgeChild",35:"DOM Worker",38:"StreamTrans #4",40:"ProcessHangMon",41:"Font Loader",41:"ImgDecoder #2",42:"LoadRoots",43:"DataStorage",44:"DataStorage",45:"SysProxySetting",46:"ProxyResolution",47:"DataStorage",48:"DNS Resolver #1",49:"SaveScripts",50:"Cache I/O",51:"DataStorage",52:"mozStorage #1", Throttleable: 1 UptimeTS: 76.62375483 Vendor: Mozilla Version: 60.0.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

''FredMcD [[#answer-1114382|said]]'' <blockquote> Please post all the crash reports you have for the last few days only. </blockquote> My Mac OS is El Capitan 10.11.6 Firefox using the newest 60.0.1 Chronologically (older to recent) 1. bp-0cda9f86-6298-434a-9ffd-0ed7d1180522 2. bp-8e1aee73-a199-44e7-81ab-e3c391180522 3. bp-7dbf5090-1315-48b5-af5f-fe7d20180523 4. bp-ddff1953-87a9-43d2-bb33-11aa60180523 Below is the detail report from the number 3. AdapterDeviceID: 0x0166 AdapterVendorID: 0x8086 BuildID: 20180516032328 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1527055796 DOMIPCEnabled: 1 Email: EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1527016591 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166FP(D00-L1000-W00000000-T010) WR? WR- OMTP? OMTP- GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 31526 StartupCrash: 0 StartupTime: 1527055720 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180516032328","version":"60.0.1","vendor":"Mozilla","platformVersion":"60.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4096,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2500,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Darwin","version":"15.6.0","locale":"en"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0166","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":1}],"features":{"compositor":"none","gpuProcess":{"status":"unused"}}},"appleModelId":"MacBookPro9,2"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":false},"userPrefs":{"app.update.auto":false,"browser.cache.disk.capacity":358400,"browser.search.region":"ID","browser.search.widget.inNavBar":true,"browser.urlbar.suggest.searches":false,"browser.urlbar.userMadeSearchSuggestionsChoice":true,"network.proxy.http":"<user-set>","xpinstall.signatures.required":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 7:"Gecko_IOThread",7:"Timer",8:"Socket Thread",9:"JS Watchdog",15:"BGReadURLs",16:"Hang Monitor",17:"Cache2 I/O",18:"Cookie",20:"GMPThread",21:"Compositor",22:"VRListener",23:"ImgDecoder #1",24:"ImageIO",25:"IPDL Background",27:"DOM Worker",32:"ImageBridgeChild",35:"DOM Worker",38:"StreamTrans #4",40:"ProcessHangMon",41:"Font Loader",41:"ImgDecoder #2",42:"LoadRoots",43:"DataStorage",44:"DataStorage",45:"SysProxySetting",46:"ProxyResolution",47:"DataStorage",48:"DNS Resolver #1",49:"SaveScripts",50:"Cache I/O",51:"DataStorage",52:"mozStorage #1", Throttleable: 1 UptimeTS: 76.62375483 Vendor: Mozilla Version: 60.0.1 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.
FredMcD
  • Top 10 Contributor
4247 solutions 59410 answers

Product Firefox Release Channel release Version 58.0.2 Build ID 20180206200532 OS OS X 10.11 OS Version 10.11.6 15G31

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 60.0.1


bp-0cda9f86-6298-434a-9ffd-0ed7d1180522 bp-8e1aee73-a199-44e7-81ab-e3c391180522

Signature: unsigned short TUTF1632cmapTable::ComputeIndex32<T> const ++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 60.0.1 Build ID 20180516032328 OS OS X 10.11 OS Version 10.11.6 15G31

bp-7dbf5090-1315-48b5-af5f-fe7d20180523 Signature: TcmapUnicodeTable::Map const ++++++++++++++++++++++++++++++++++ bp-ddff1953-87a9-43d2-bb33-11aa60180523 Signature: TSFNTFont::GetFormat const

This is for Sumo's Related Bugs 1420669 NEW --- Crash in TSFNTFont::GetFormat const

Product Firefox Release Channel release Version 58.0.2 Build ID 20180206200532 OS OS X 10.11 OS Version 10.11.6 15G31 https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version '''60.0.1''' ------------------- bp-0cda9f86-6298-434a-9ffd-0ed7d1180522 bp-8e1aee73-a199-44e7-81ab-e3c391180522 Signature: unsigned short TUTF1632cmapTable::ComputeIndex32<T> const ++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 60.0.1 Build ID 20180516032328 OS OS X 10.11 OS Version 10.11.6 15G31 bp-7dbf5090-1315-48b5-af5f-fe7d20180523 Signature: TcmapUnicodeTable::Map const ++++++++++++++++++++++++++++++++++ bp-ddff1953-87a9-43d2-bb33-11aa60180523 Signature: TSFNTFont::GetFormat const This is for Sumo's Related Bugs 1420669 NEW --- Crash in TSFNTFont::GetFormat const
FredMcD
  • Top 10 Contributor
4247 solutions 59410 answers

From these reports, you were using Firefox 60.0.1 then downgraded to version 58.0.2 Correct?

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

From these reports, you were using Firefox 60.0.1 then downgraded to version 58.0.2 Correct? Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Question owner

First of all, sorry for taking so long to reply this. I had something to work on, so barely survived with Chrome for a while.

To the contrary of your answer, I was actually trying to update from 58.0.2 to 60.0.1 at the time. I had no idea how it got crashed over and over.

I just did the full clean re-install that you recommended and my firefox 60.0.1 still crash after I try to use some function such as opening bookmark and go to some sites.

Can you recommend other ways? Thanks!

FredMcD said

From these reports, you were using Firefox 60.0.1 then downgraded to version 58.0.2 Correct? Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox. Using your file browser, open the Programs Folder on your computer. Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one. Do Not remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
First of all, sorry for taking so long to reply this. I had something to work on, so barely survived with Chrome for a while. To the contrary of your answer, I was actually trying to update from 58.0.2 to 60.0.1 at the time. I had no idea how it got crashed over and over. I just did the full clean re-install that you recommended and my firefox 60.0.1 still crash after I try to use some function such as opening bookmark and go to some sites. Can you recommend other ways? Thanks! ''FredMcD [[#answer-1114497|said]]'' <blockquote> From these reports, you were using Firefox 60.0.1 then downgraded to version 58.0.2 Correct? Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia </blockquote>
FredMcD
  • Top 10 Contributor
4247 solutions 59410 answers

I called for more help.

Please post the latest crash report numbers.

I called for more help. Please post the latest crash report numbers.

Question owner

FredMcD said

I called for more help. Please post the latest crash report numbers.

I did at some point install the old 58.0.2 back, but it didn't open at all (crashed at starting). Meanwhile the 60.0.1 crashed when I try to do something with it (with bunch of loading symbol).

Newest to oldest (actually they were all today).

bp-23de6ea3-6b08-4ef7-b5c2-ca3fc1180603 bp-bdbe5903-0671-478a-a30b-b85410180603 bp-52612e03-602e-4b18-bd97-e61c61180603 bp-ef6e0626-9efa-4fb1-8553-457001180603 bp-8b0f35e3-7cb8-4187-bf11-30a8e1180603 bp-862f0515-2516-4d3d-8458-bfc531180603 bp-60409fc4-e107-4eb1-a09b-a3c201180603 bp-a73ef250-0546-44d7-a666-5d9911180603

''FredMcD [[#answer-1118694|said]]'' <blockquote> I called for more help. Please post the latest crash report numbers. </blockquote> I did at some point install the old 58.0.2 back, but it didn't open at all (crashed at starting). Meanwhile the 60.0.1 crashed when I try to do something with it (with bunch of loading symbol). Newest to oldest (actually they were all today). bp-23de6ea3-6b08-4ef7-b5c2-ca3fc1180603 bp-bdbe5903-0671-478a-a30b-b85410180603 bp-52612e03-602e-4b18-bd97-e61c61180603 bp-ef6e0626-9efa-4fb1-8553-457001180603 bp-8b0f35e3-7cb8-4187-bf11-30a8e1180603 bp-862f0515-2516-4d3d-8458-bfc531180603 bp-60409fc4-e107-4eb1-a09b-a3c201180603 bp-a73ef250-0546-44d7-a666-5d9911180603
FredMcD
  • Top 10 Contributor
4247 solutions 59410 answers

Product Firefox Release Channel release Version 60.0.1 Build ID 20180516032328 OS OS X 10.11 OS Version 10.11.6 15G31

bp-23de6ea3-6b08-4ef7-b5c2-ca3fc1180603 bp-bdbe5903-0671-478a-a30b-b85410180603 bp-52612e03-602e-4b18-bd97-e61c61180603

Signature: unsigned short TUTF1632cmapTable::ComputeIndex32<T> const

The first crash report flagged; AppleIntelHD4000GraphicsGLDriver

Product Firefox Release Channel release Version 60.0.1 Build ID 20180516032328 OS OS X 10.11 OS Version 10.11.6 15G31 bp-23de6ea3-6b08-4ef7-b5c2-ca3fc1180603 bp-bdbe5903-0671-478a-a30b-b85410180603 bp-52612e03-602e-4b18-bd97-e61c61180603 Signature: unsigned short TUTF1632cmapTable::ComputeIndex32<T> const The first crash report flagged; AppleIntelHD4000GraphicsGLDriver
cor-el
  • Top 10 Contributor
  • Moderator
17479 solutions 157962 answers

You can check for sandbox security issues.

You can set this pref to 2 or 1 on the about:config page to reduce the sandbox security level.

  • security.sandbox.content.level = 1
  • close and restart Firefox to make the change effective.

If '1' still doesn't have effect then try '0' to disable the sandbox.

If this didn't work then undo/reverse the change and reset the pref via the right-click context menu to the default value.

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

See also:

You can check for sandbox security issues. *https://wiki.mozilla.org/Security/Sandbox You can set this pref to 2 or 1 on the <b>about:config</b> page to reduce the sandbox security level. *security.sandbox.content.level = 1 *close and restart Firefox to make the change effective. If '1' still doesn't have effect then try '0' to disable the sandbox. If this didn't work then undo/reverse the change and reset the pref via the right-click context menu to the default value. You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue. *http://kb.mozillazine.org/about:config See also: *https://wiki.mozilla.org/Security/Sandbox#Content_Levels