Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 2 have this problem
  • 6 views
  • Last reply by philipp

NATIVETOM
NATIVETOM
more options

https://crash-stats.mozilla.com/report/index/bp-47b14f04-4503-4a55-89c1-d06092160918 https://crash-stats.mozilla.com/report/index/47b14f04-4503-4a55-89c1-d06092160918 Bonjour

Firefox n'arrété pas de planter.Que faire ? Merci

https://crash-stats.mozilla.com/report/index/bp-47b14f04-4503-4a55-89c1-d06092160918 https://crash-stats.mozilla.com/report/index/47b14f04-4503-4a55-89c1-d06092160918 Bonjour Firefox n'arrété pas de planter.Que faire ? Merci

Chosen solution

hi NATIVETOM, unfortunately those are crashes that are caused by the third-party software trusteer rapport that is active on your device and hooking into firefox. this seems to affect primarily french installations after their last update a few days ago - bug 1303531.

please disable/install rapport for the moment and get in contact with trusteer's support about this issue as well, as they are generally quite fast to fix such problems: https://www.trusteer.com/support/submit-ticket

Read this answer in context 👍 1

All Replies (1)

philipp
philipp
  • Moderator
more options

Chosen Solution

hi NATIVETOM, unfortunately those are crashes that are caused by the third-party software trusteer rapport that is active on your device and hooking into firefox. this seems to affect primarily french installations after their last update a few days ago - bug 1303531.

please disable/install rapport for the moment and get in contact with trusteer's support about this issue as well, as they are generally quite fast to fix such problems: https://www.trusteer.com/support/submit-ticket