Consistently showing "unable to connect securely" message or only loading a simple HTML format loads.
I just downloaded Firefox and was trying to use it but every time I attempt to visit a website I receive an error message about a security certificate (see picture below). This even happened when I clicked the "Learn more" link which was supposed to redirect to a Mozilla support page. I was finally able to connect to an Amazon page however, after reloading several times, I wasn't ever able to get the page to load correctly. It remained in simple HTML format and I couldn't view the captcha I needed to sign in.
I'm running Windows 7 (stilI holding on!) I had to switch back over to Chrome to write this question.
Chosen solution
Does this application work with other browsers like IE or Google Chrome?
It is possible that the application adds its root certificate to the Windows certificate store. Firefox uses its own certificate store. If it works then you can export the Verto Analytics root certificate in a browser that works and import this certificate in the Firefox Certificate Manager.
When prompted, place a tick on "Trust this CA to identify websites" trust bit to make the imported certificate work as a trusted root certificate to trust websites. Note that trust bits should only be set for a trusted root certificate and never for intermediate certificates.
- Tools > Options > Advanced > Certificates: View Certificates
All Replies (4)
There is security software like Avast and Kaspersky and BitDefender and ESET that intercepts secure connections and sends their own certificate or that incorporates special web shielding features that can block content.
See also:
If you can't inspect the certificate via "Add Exception" then try this:
Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:
- chrome://pippki/content/exceptionDialog.xul
In the location field of this window type or paste the URL of the website with the https:// protocol prefix (https://xxx.xxx).
- retrieve the certificate via the "Get certificate" button
- click the "View..." button to inspect the certificate in the Certificate Viewer
You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then please attach a screenshot that shows the Certificate Viewer with the issuer.
Thanks cor-el.
I tried the steps you mentioned above and I think I found the issue. I recently downloaded a program from Verto Analytics called the Smart App. It's one of those programs that will run in the background and survey your device usage in return for compensation. When I looked at the security certificate for Facebook, I noticed that it says the security device was issued by VertoAnalytics so the program must be interfering with Firefox somehow. Is there a way they can work together or will I just need to delete this program?
Chosen Solution
Does this application work with other browsers like IE or Google Chrome?
It is possible that the application adds its root certificate to the Windows certificate store. Firefox uses its own certificate store. If it works then you can export the Verto Analytics root certificate in a browser that works and import this certificate in the Firefox Certificate Manager.
When prompted, place a tick on "Trust this CA to identify websites" trust bit to make the imported certificate work as a trusted root certificate to trust websites. Note that trust bits should only be set for a trusted root certificate and never for intermediate certificates.
- Tools > Options > Advanced > Certificates: View Certificates
That fixed it. Thanks so much for your help!