All Replies (7)
hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Graphics Adapter Description Intel(R) HD Graphics Adapter Drivers igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM Unknown Asynchronous Pan/Zoom none Device ID 0x0f31 Direct2D Enabled true DirectWrite Enabled true (6.3.9600.18123) Driver Date 1-20-2014 Driver Version 10.18.10.3408 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 11 (OMTC) Subsys ID 2b15103c Supports Hardware H264 Decoding Yes Vendor ID 0x8086 windowLayerManagerRemote true AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 (#0) Error GLContext is disabled due to a previous crash. (#5) Error GLContext is disabled due to a previous crash. (#6) Error GLContext is disabled due to a previous crash. (#7) Error GLContext is disabled due to a previous crash. (#8) Error GLContext is disabled due to a previous crash. (#9) Error GLContext is disabled due to a previous crash. Important Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.hashstats_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.frecency_experiment 4 browser.download.importedFromSqlite true browser.places.smartBookmarksVersion 7 browser.sessionstore.upgradeBackup.latestBuildID 20160315153207 browser.startup.homepage_override.buildID 20160315153207 browser.startup.homepage_override.mstone 45.0.1 dom.apps.reset-permissions true dom.mozApps.used true extensions.lastAppVersion 45.0.1 gfx.crash-guard.d3d11layers.appVersion 45.0.1 gfx.crash-guard.d3d11layers.deviceID 0x0f31 gfx.crash-guard.d3d11layers.driverVersion 10.18.10.3408 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11 false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11 true gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.d3d9video 2 gfx.crash-guard.status.glcontext 3 gfx.direct3d.last_used_feature_level_idx 0 media.gmp-eme-adobe.abi x86-msvc-x64 media.gmp-eme-adobe.lastUpdate 1458455636 media.gmp-eme-adobe.version 15 media.gmp-gmpopenh264.abi x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate 1458455637 media.gmp-gmpopenh264.version 1.5.3 media.gmp-manager.buildID 20160315153207 media.gmp-manager.lastCheck 1460352346 media.hardware-video-decoding.failed false network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1459990944 places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true plugin.state.npintelwebapiipt 2 plugin.state.npintelwebapiupdater 2 print.printer_HP_Deskjet_2540_series.print_bgcolor false print.printer_HP_Deskjet_2540_series.print_bgimages false print.printer_HP_Deskjet_2540_series.print_duplex -437918235 print.printer_HP_Deskjet_2540_series.print_edge_bottom 0 print.printer_HP_Deskjet_2540_series.print_edge_left 0 print.printer_HP_Deskjet_2540_series.print_edge_right 0 print.printer_HP_Deskjet_2540_series.print_edge_top 0 print.printer_HP_Deskjet_2540_series.print_evenpages true print.printer_HP_Deskjet_2540_series.print_footercenter print.printer_HP_Deskjet_2540_series.print_footerleft &PT print.printer_HP_Deskjet_2540_series.print_footerright &D print.printer_HP_Deskjet_2540_series.print_headercenter print.printer_HP_Deskjet_2540_series.print_headerleft &T print.printer_HP_Deskjet_2540_series.print_headerright &U print.printer_HP_Deskjet_2540_series.print_in_color true print.printer_HP_Deskjet_2540_series.print_margin_bottom 0.5 print.printer_HP_Deskjet_2540_series.print_margin_left 0.5 print.printer_HP_Deskjet_2540_series.print_margin_right 0.5 print.printer_HP_Deskjet_2540_series.print_margin_top 0.5 print.printer_HP_Deskjet_2540_series.print_oddpages true print.printer_HP_Deskjet_2540_series.print_orientation 0 print.printer_HP_Deskjet_2540_series.print_page_delay 50 print.printer_HP_Deskjet_2540_series.print_paper_data 1 print.printer_HP_Deskjet_2540_series.print_paper_height 11.00 print.printer_HP_Deskjet_2540_series.print_paper_name print.printer_HP_Deskjet_2540_series.print_paper_size_type 0 print.printer_HP_Deskjet_2540_series.print_paper_size_unit 0 print.printer_HP_Deskjet_2540_series.print_paper_width 8.50 print.printer_HP_Deskjet_2540_series.print_resolution -437918235 print.printer_HP_Deskjet_2540_series.print_reversed false print.printer_HP_Deskjet_2540_series.print_scaling 1.00 print.printer_HP_Deskjet_2540_series.print_shrink_to_fit true print.printer_HP_Deskjet_2540_series.print_to_file false print.printer_HP_Deskjet_2540_series.print_unwriteable_margin_bottom 0 print.printer_HP_Deskjet_2540_series.print_unwriteable_margin_left 0 print.printer_HP_Deskjet_2540_series.print_unwriteable_margin_right 0 print.printer_HP_Deskjet_2540_series.print_unwriteable_margin_top 0 privacy.donottrackheader.enabled true privacy.donottrackheader.value 1 privacy.sanitize.migrateClearSavedPwdsOnExit true privacy.sanitize.migrateFx3Prefs true services.sync.declinedEngines services.sync.engine.prefs.modified false services.sync.lastPing 1460340017 services.sync.lastSync Sun Apr 10 2016 22:24:59 GMT-0700 (Pacific Standard Time) services.sync.numClients 1 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1458692902 ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found. Important Locked Preferences Name Value JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.21.1 Basic ECC 3.21.1 Basic ECC NSSSMIME 3.21.1 Basic ECC 3.21.1 Basic ECC NSSSSL 3.21.1 Basic ECC 3.21.1 Basic ECC NSSUTIL 3.21.1 3.21.1 Experimental Features Name
Graphics Adapter Description Intel(R) HD Graphics Adapter Drivers igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM Unknown Asynchronous Pan/Zoom none Device ID 0x0f31 Direct2D Enabled true DirectWrite Enabled true (6.3.9600.18123) Driver Date 1-20-2014 Driver Version 10.18.10.3408 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 11 (OMTC) Subsys ID 2b15103c Supports Hardware H264 Decoding Yes Vendor ID 0x8086 windowLayerManagerRemote true AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 (#0) Error GLContext is disabled due to a previous crash. (#5) Error GLContext is disabled due to a previous crash. (#6) Error GLContext is disabled due to a previous crash. (#7) Error GLContext is disabled due to a previous crash. (#8) Error GLContext is disabled due to a previous crash. (#9) Error GLContext is disabled due to a previous crash. Important Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.hashstats_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.frecency_experiment 4 browser.download.importedFromSqlite true browser.places.smartBookmarksVersion 7 browser.sessionstore.upgradeBackup.latestBuildID 20160315153207 browser.startup.homepage_override.buildID 20160315153207 browser.startup.homepage_override.mstone 45.0.1 dom.apps.reset-permissions true dom.mozApps.used true extensions.lastAppVersion 45.0.1 gfx.crash-guard.d3d11layers.appVersion 45.0.1 gfx.crash-guard.d3d11layers.deviceID 0x0f31 gfx.crash-guard.d3d11layers.driverVersion 10.18.10.3408 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11 false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11 true gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.d3d9video 2 gfx.crash-guard.status.glcontext 3 gfx.direct3d.last_used_feature_level_idx 0 media.gmp-eme-adobe.abi x86-msvc-x64 media.gmp-eme-adobe.lastUpdate 1458455636 media.gmp-eme-adobe.version 15 media.gmp-gmpopenh264.abi x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate 1458455637 media.gmp-gmpopenh264.version 1.5.3 media.gmp-manager.buildID 20160315153207 media.gmp-manager.lastCheck 1460352346 media.hardware-video-decoding.failed false network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1459990944 places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true plugin.state.npintelwebapiipt 2 plugin.state.npintelwebapiupdater 2 print.printer_HP_Deskjet_2540_series.print_bgcolor false print.printer_HP_Deskjet_2540_series.print_bgimages false print.printer_HP_Deskjet_2540_series.print_duplex -437918235 print.printer_HP_Deskjet_2540_series.print_edge_bottom 0 print.printer_HP_Deskjet_2540_series.print_edge_left 0 print.printer_HP_Deskjet_2540_series.print_edge_right 0 print.printer_HP_Deskjet_2540_series.print_edge_top 0 print.printer_HP_Deskjet_2540_series.print_evenpages true print.printer_HP_Deskjet_2540_series.print_footercenter print.printer_HP_Deskjet_2540_series.print_footerleft &PT print.printer_HP_Deskjet_2540_series.print_footerright &D print.printer_HP_Deskjet_2540_series.print_headercenter print.printer_HP_Deskjet_2540_series.print_headerleft &T print.printer_HP_Deskjet_2540_series.print_headerright &U print.printer_HP_Deskjet_2540_series.print_in_color true print.printer_HP_Deskjet_2540_series.print_margin_bottom 0.5 print.printer_HP_Deskjet_2540_series.print_margin_left 0.5 print.printer_HP_Deskjet_2540_series.print_margin_right 0.5 print.printer_HP_Deskjet_2540_series.print_margin_top 0.5 print.printer_HP_Deskjet_2540_series.print_oddpages true print.printer_HP_Deskjet_2540_series.print_orientation 0 print.printer_HP_Deskjet_2540_series.print_page_delay 50 print.printer_HP_Deskjet_2540_series.print_paper_data 1 print.printer_HP_Deskjet_2540_series.print_paper_height 11.00 print.printer_HP_Deskjet_2540_series.print_paper_name print.printer_HP_Deskjet_2540_series.print_paper_size_type 0 print.printer_HP_Deskjet_2540_series.print_paper_size_unit 0 print.printer_HP_Deskjet_2540_series.print_paper_width 8.50 print.printer_HP_Deskjet_2540_series.print_resolution -437918235 print.printer_HP_Deskjet_2540_series.print_reversed false print.printer_HP_Deskjet_2540_series.print_scaling 1.00 print.printer_HP_Deskjet_2540_series.print_shrink_to_fit true print.printer_HP_Deskjet_2540_series.print_to_file false print.printer_HP_Deskjet_2540_series.print_unwriteable_margin_bottom 0 print.printer_HP_Deskjet_2540_series.print_unwriteable_margin_left 0 print.printer_HP_Deskjet_2540_series.print_unwriteable_margin_right 0 print.printer_HP_Deskjet_2540_series.print_unwriteable_margin_top 0 privacy.donottrackheader.enabled true privacy.donottrackheader.value 1 privacy.sanitize.migrateClearSavedPwdsOnExit true privacy.sanitize.migrateFx3Prefs true services.sync.declinedEngines services.sync.engine.prefs.modified false services.sync.lastPing 1460340017 services.sync.lastSync Sun Apr 10 2016 22:24:59 GMT-0700 (Pacific Standard Time) services.sync.numClients 1 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1458692902 ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found. Important Locked Preferences Name Value JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.21.1 Basic ECC 3.21.1 Basic ECC NSSSMIME 3.21.1 Basic ECC 3.21.1 Basic ECC NSSSSL 3.21.1 Basic ECC 3.21.1 Basic ECC NSSUTIL 3.21.1 3.21.1 Experimental Features Name
If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
See also:
I love Firefox! It appears my limited computer skills will leave me without Firefox! Thanks for your assistance. Roy
Are you having trouble getting to the crash reports?
If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.