Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot send messages

more options

Out of a sudden I cannot send messages anymore. An error message appears saying: "Fehler beim Senden der Nachricht: Der Mail-Server antwortete: 4.7.1. <email@address.de>: Sender address rejected: Policy Rejection - Blacklist Abuse. Go away... Bitte überprüfen Sie die E-Mail-Adresse des Empfängers "email@address.de" und wiederholen Sie den Vorgang." I'm using Thunderbird in Gemany, so that's why parts of the message are in German. However I couldn't find a German forum, but I think the problem is the same in German as well as in English. I haven't changed any of the settings in Thunderbird and I can still receive messages.

Out of a sudden I cannot send messages anymore. An error message appears saying: "Fehler beim Senden der Nachricht: Der Mail-Server antwortete: 4.7.1. <email@address.de>: Sender address rejected: Policy Rejection - Blacklist Abuse. Go away... Bitte überprüfen Sie die E-Mail-Adresse des Empfängers "email@address.de" und wiederholen Sie den Vorgang." I'm using Thunderbird in Gemany, so that's why parts of the message are in German. However I couldn't find a German forum, but I think the problem is the same in German as well as in English. I haven't changed any of the settings in Thunderbird and I can still receive messages.

All Replies (2)

more options

The message suggests to me that one of your correspondents have their email account provided by an organization which uses a "DNS Blacklist" - a list of sites or, more specifically, IP addresses reported to have been sources of malware or spam. And your ISP, or your particular IP address may be on such a blacklist.

Another possibility is that somehow your own email address has been added to such a blacklist - though I must say I haven't encountered such a service.

Or even your own ISP has backlisted you; but if they thought you were running a compromised machine, I'd expect them to to be talking to you about it.

In any of these cases, your ISP or email provider is probably the most useful place to go for help with this.

Can you send successfully from a different email address? Can you send successfully via webmail? (Email providers are generally more successful at keeping their webmail systems off blacklists; but then again, few spammers would use webmail; it's too clumsy and limiting, and it's much harder to spoof the sender.)

Modified by Zenos

more options

Thank you very much for your quick reply. Thunderbird still works with a different e-mail-address. I can send and receive messages. I can send e-mail from the affected address successfully via webmail. However, I have contacted my e-mail provider regarding the blacklisting. So, I will wait and see what they suggest. Thanks once again for your quick support.