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Why are some of my computers upgrading to v 38 but not all?

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  • Last reply by bkushner

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Yesterday some of my 2 of my 4 computers updated to v38. The other two won't update even though I go into About Firefox. All are running same Windows 7 64 bit.

Yesterday some of my 2 of my 4 computers updated to v38. The other two won't update even though I go into About Firefox. All are running same Windows 7 64 bit.

Chosen solution

hi bkushner, it's normal that during the first couple of days after an update only a fraction of installation receives an automatic update (this is done to observe how the new builds are behaving in the wild). for the moment updates are also switched off when you manually search for them through the help menu > about firefox as a common startup crash in firefox 38.0 is under investigation which will be fixed in a 38.0.1 release.

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Chosen Solution

hi bkushner, it's normal that during the first couple of days after an update only a fraction of installation receives an automatic update (this is done to observe how the new builds are behaving in the wild). for the moment updates are also switched off when you manually search for them through the help menu > about firefox as a common startup crash in firefox 38.0 is under investigation which will be fixed in a 38.0.1 release.

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Thanks for the reply. Never had that happen before. They've always all updated same time.