Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

unable to open a page after clicking or use the simple pass program

  • 6 replies
  • 4 have this problem
  • 2 views
  • Last reply by tessiss

tessiss
tessiss
more options

when i go to a web page if i try to click on a link or button on the page nothing happens, no new page opens or anything. if i try to right click nothing happens. it no long ask if i want to save a password since i use simple pass. this is new ever since i upgraded to the new firefox 36. you dont know how annoying that is. i use firefox exclusively now if i want to open a link i have to copy the address into internet explorer an read it that way something i dont really want to keep doing. i have an hp envy dv7 notebook. running windows 8.1

when i go to a web page if i try to click on a link or button on the page nothing happens, no new page opens or anything. if i try to right click nothing happens. it no long ask if i want to save a password since i use simple pass. this is new ever since i upgraded to the new firefox 36. you dont know how annoying that is. i use firefox exclusively now if i want to open a link i have to copy the address into internet explorer an read it that way something i dont really want to keep doing. i have an hp envy dv7 notebook. running windows 8.1

Chosen solution

i wanted to tell you that clean install worked an the simple pass is working again thank you so much for your help i truly appreciate it

Read this answer in context 👍 0

All Replies (6)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Could you double-check that HP SimplePass is fully enabled? You can check on the Add-ons page. Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Then on the right side see whether it is set to "Never Activate" or "Ask to Activate".

For plugins that operate globally in the background like this one (i.e., it doesn't embed in the page like a media player) the best setting is "Always Activate".

If you change it: Often a plugin permission change applies only to new windows. If you launch a new window using Ctrl+n, can you confirm that SimplePass is working again?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Next, regarding links not working... In case one of your extensions is involved, could you test the page in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: plugins still run.

After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any difference?

tessiss
tessiss Question owner
more options

sorry none of these worked i dont know what could be wrong with either issue

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

In case your Firefox program files got damaged by the update, you could try the following type of reinstall that does not touch your settings files. Important: do NOT uninstall Firefox first. That is not needed.

Clean Reinstall

(1) Download a fresh installer for Firefox 36.0.1 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(2) Exit out of Firefox.

(3) Rename the program folder

(64-bit Windows folder names) 

C:\Program Files (x86)\Mozilla Firefox

to 

C:\Program Files (x86)\OldFirefox

(32-bit Windows folder names) 

C:\Program Files\Mozilla Firefox

to 

C:\Program Files\OldFirefox

(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.

Any improvement?

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

  • \OldFirefox\Plugins
  • \OldFirefox\browser\plugins
tessiss
tessiss Question owner
more options

it did solve the click problem thanks i will see if i can figure out the simple pass thing thanks for your help

tessiss
tessiss Question owner
more options

Chosen Solution

i wanted to tell you that clean install worked an the simple pass is working again thank you so much for your help i truly appreciate it