Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I unlock a locked email account in Thunderbird?

more options

When I open Thunderbird, my default email account icon shows a padlock. I am assuming that means the account is locked. How do I unlock that account? That's where most of my email comes in!

When I open Thunderbird, my default email account icon shows a padlock. I am assuming that means the account is locked. How do I unlock that account? That's where most of my email comes in!

All Replies (3)

more options

The lock means it is using a secure connection. It would have been there from the time you setup the account.

more options

1. I didn't mean to establish 2 threads for the same subject. That's my computer illiteracy showing up. Sorry. 2. The lock wasn't there when I first set up the account.

    Also, Thunderbird will not receive email at rcrmonte3@wi.rr.com.
    If I am in that account and click on 'Get Mail', nothing happens, even if 
    there is mail to be received. I can see mail on my account at Roadrunner,
    but Thunderbird won't get it from there.

rcrmonte3 said

When I open Thunderbird, my default email account icon shows a padlock. I am assuming that means the account is locked. How do I unlock that account? That's where most of my email comes in!
more options

Then check with your email provider and get a current list of server settings. Compare that with what you have in Thunderbird for that account. Make any needed changes.