Hello -- I'm hoping someone will be able to help!
I'm running Thunderbird 140.9.1esr (32-bit) on Windows 10 Pro version 22H2 (OS Build 19045.6466) with an Intel Core i7 p… (ler mais)
Hello -- I'm hoping someone will be able to help!
I'm running Thunderbird 140.9.1esr (32-bit) on Windows 10 Pro version 22H2 (OS Build 19045.6466) with an Intel Core i7 processor.
Thunderbird suddenly started crashing repeatedly since yesterday. It ran long enough for me to install version 140.9.1esr, but still crashes repeatedly within a couple minutes of running the application, even if I don't do anything such as trying to reply to a message.
Please see below what I get in the Windows Event Viewer, pretty much the same for each crash. I have also pasted the contents of the following file (the others mentioned above don't exist).
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_thunderbird.exe_5d8d3f9d863d0b28eacbd2a393cdc3d04ef559_c250478b_deffcb88-26f8-4204-bffd-7e6fd5a2ea88
I've gone to Troubleshooting Information, I've "cleared startup cache", I've tired "Troubleshoot Mode" and still Thunderbird crashes. There's nothing in Crash Reports.
Any help would be truly appreciated!
Best regards,
Miles Montelius
==========
The program thunderbird.exe version 140.9.1.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2fe4
Start Time: 01dcc9b06a74fe27
Termination Time: 19
Application Path: C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe
Report Id: 1f27bed4-950e-4cf2-b2be-0e17b3c5bff0
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown
===========
Fault bucket 2206417569010378635, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: thunderbird.exe
P2: 140.9.1.0
P3: 69d0a82a
P4: aa1e
P5: 134217728
P6:
P7:
P8:
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1ECA.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1EDB.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1EE9.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1F19.tmp.txt
\\?\C:\Users\Miles\AppData\Local\Temp\WER2554.tmp.appcompat.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_thunderbird.exe_5d8d3f9d863d0b28eacbd2a393cdc3d04ef559_c250478b_deffcb88-26f8-4204-bffd-7e6fd5a2ea88
Analysis symbol:
Rechecking for solution: 0
Report Id: 1f27bed4-950e-4cf2-b2be-0e17b3c5bff0
Report Status: 268435456
Hashed bucket: 6bb25f0f2ae99d39de9ec516c30b678b
Cab Guid: 0
================================= Report.wer
Version=1
EventType=AppHangB1
EventTime=134203853995104936
ReportType=3
Consent=1
UploadTime=134203854012764044
ReportStatus=268435456
ReportIdentifier=deffcb88-26f8-4204-bffd-7e6fd5a2ea88
IntegratorReportIdentifier=1f27bed4-950e-4cf2-b2be-0e17b3c5bff0
Wow64Host=34404
Wow64Guest=332
NsAppName=thunderbird.exe
OriginalFilename=thunderbird.exe
AppSessionGuid=00002fe4-0001-0089-27fe-746ab0c9dc01
TargetAppId=W:00069140475b22fa6eb7e8a09288ccaa9eed00000000!0000296d4ceec558ce2477919ca1d55d16c4eb0ece48!thunderbird.exe
TargetAppVer=2026//04//04:05:56:58!6df25!thunderbird.exe
BootId=4294967295
TargetAsId=1039
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=6bb25f0f2ae99d39de9ec516c30b678b
Response.BucketTable=5
Response.LegacyBucketId=2206417569010378635
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=thunderbird.exe
Sig[1].Name=Application Version
Sig[1].Value=140.9.1.0
Sig[2].Name=Application Timestamp
Sig[2].Value=69d0a82a
Sig[3].Name=Hang Signature
Sig[3].Value=aa1e
Sig[4].Name=Hang Type
Sig[4].Value=134217728
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.19045.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=aa1ee6b70f5730e6b2c3407f0286853a
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=d531
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=d5313f546285bab3fbd31e098595851c
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=aa1e
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=aa1ee6b70f5730e6b2c3407f0286853a
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=d531
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=d5313f546285bab3fbd31e098595851c
UI[3]=Thunderbird is not responding
UI[4]=If you close the program, you might lose information.
UI[5]=Close the program
UI[6]=Close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\System32\USP10.dll
LoadedModule[5]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[6]=C:\Program Files (x86)\Mozilla Thunderbird\mozglue.dll
LoadedModule[7]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[8]=C:\WINDOWS\System32\sechost.dll
LoadedModule[9]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[10]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[11]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[12]=C:\Program Files (x86)\Mozilla Thunderbird\VCRUNTIME140.dll
LoadedModule[13]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[14]=C:\Program Files (x86)\Mozilla Thunderbird\MSVCP140.dll
LoadedModule[15]=C:\WINDOWS\System32\GDI32.DLL
LoadedModule[16]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[17]=C:\WINDOWS\System32\win32u.dll
LoadedModule[18]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[19]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[20]=C:\WINDOWS\System32\USER32.dll
LoadedModule[21]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[22]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[23]=C:\Program Files (x86)\Mozilla Thunderbird\nss3.dll
LoadedModule[24]=C:\WINDOWS\SYSTEM32\WSOCK32.dll
LoadedModule[25]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[26]=C:\Program Files (x86)\Mozilla Thunderbird\gkcodecs.dll
LoadedModule[27]=C:\Program Files (x86)\Mozilla Thunderbird\lgpllibs.dll
LoadedModule[28]=C:\Program Files (x86)\Mozilla Thunderbird\xul.dll
LoadedModule[29]=C:\WINDOWS\System32\shcore.dll
LoadedModule[30]=C:\WINDOWS\System32\combase.dll
LoadedModule[31]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[32]=C:\WINDOWS\SYSTEM32\ktmw32.dll
LoadedModule[33]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[34]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[36]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule[38]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[40]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[41]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[42]=C:\WINDOWS\System32\psapi.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\dwrite.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\dbgcore.DLL
LoadedModule[46]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[47]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[48]=C:\WINDOWS\System32\Wldp.dll
LoadedModule[49]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[50]=C:\WINDOWS\System32\ole32.dll
LoadedModule[51]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[52]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[53]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[54]=C:\WINDOWS\system32\napinsp.dll
LoadedModule[55]=C:\WINDOWS\system32\pnrpnsp.dll
LoadedModule[56]=C:\Windows\System32\Windows.UI.dll
LoadedModule[57]=C:\Windows\System32\WindowManagementAPI.dll
LoadedModule[58]=C:\Windows\System32\InputHost.dll
LoadedModule[59]=C:\Windows\System32\TextInputFramework.dll
LoadedModule[60]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[61]=C:\WINDOWS\SYSTEM32\twinapi.appcore.dll
LoadedModule[62]=C:\Windows\System32\CoreMessaging.dll
LoadedModule[63]=C:\Windows\System32\CoreUIComponents.dll
LoadedModule[64]=C:\WINDOWS\system32\wshbth.dll
LoadedModule[65]=C:\WINDOWS\System32\netprofm.dll
LoadedModule[66]=C:\WINDOWS\system32\NLAapi.dll
LoadedModule[67]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[68]=C:\WINDOWS\System32\mswsock.dll
LoadedModule[69]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[70]=C:\WINDOWS\System32\NSI.dll
LoadedModule[71]=C:\WINDOWS\System32\winrnr.dll
LoadedModule[72]=C:\Windows\System32\Windows.UI.Immersive.dll
LoadedModule[73]=C:\WINDOWS\System32\npmproxy.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[75]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[76]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[77]=C:\Program Files (x86)\Mozilla Thunderbird\softokn3.dll
LoadedModule[78]=C:\Program Files (x86)\Mozilla Thunderbird\freebl3.dll
LoadedModule[79]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[80]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[81]=C:\WINDOWS\System32\DEVOBJ.dll
LoadedModule[82]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[83]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[84]=C:\WINDOWS\SYSTEM32\powrprof.dll
LoadedModule[85]=C:\WINDOWS\SYSTEM32\UMPDC.dll
LoadedModule[86]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[87]=C:\Windows\System32\wscapi.dll
LoadedModule[88]=C:\WINDOWS\System32\urlmon.dll
LoadedModule[89]=C:\WINDOWS\System32\iertutil.dll
LoadedModule[90]=C:\WINDOWS\System32\srvcli.dll
LoadedModule[91]=C:\WINDOWS\System32\netutils.dll
LoadedModule[92]=C:\Windows\System32\Windows.Globalization.dll
LoadedModule[93]=C:\Windows\System32\bcp47mrm.dll
LoadedModule[94]=C:\Windows\System32\Bcp47Langs.dll
LoadedModule[95]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[96]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[97]=C:\WINDOWS\SYSTEM32\dcomp.dll
LoadedModule[98]=C:\WINDOWS\SYSTEM32\mscms.dll
LoadedModule[99]=C:\WINDOWS\SYSTEM32\ColorAdapterClient.dll
LoadedModule[100]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[101]=C:\WINDOWS\system32\twinapi.dll
LoadedModule[102]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
LoadedModule[103]=C:\WINDOWS\SYSTEM32\WINSTA.dll
LoadedModule[104]=C:\WINDOWS\system32\directmanipulation.dll
LoadedModule[105]=C:\WINDOWS\SYSTEM32\d2d1.dll
LoadedModule[106]=C:\WINDOWS\SYSTEM32\XmlLite.dll
LoadedModule[107]=C:\WINDOWS\system32\dataexchange.dll
LoadedModule[108]=C:\WINDOWS\system32\d3d11.dll
LoadedModule[109]=C:\WINDOWS\system32\explorerframe.dll
LoadedModule[110]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
LoadedModule[111]=C:\Program Files (x86)\Mozilla Thunderbird\rnp.dll
LoadedModule[112]=C:\WINDOWS\System32\WININET.dll
LoadedModule[113]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[114]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule[115]=C:\WINDOWS\SYSTEM32\winhttp.dll
LoadedModule[116]=C:\Windows\System32\rasadhlp.dll
LoadedModule[117]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[118]=C:\WINDOWS\SYSTEM32\avrt.dll
LoadedModule[119]=C:\Windows\System32\Windows.Security.Integrity.dll
LoadedModule[120]=C:\WINDOWS\SYSTEM32\LINKINFO.dll
LoadedModule[121]=C:\Windows\System32\OneCoreCommonProxyStub.dll
LoadedModule[122]=C:\WINDOWS\SYSTEM32\ntshrui.dll
LoadedModule[123]=C:\WINDOWS\SYSTEM32\cscapi.dll
LoadedModule[124]=C:\WINDOWS\SYSTEM32\policymanager.dll
LoadedModule[125]=C:\WINDOWS\SYSTEM32\msvcp110_win.dll
LoadedModule[126]=C:\WINDOWS\SYSTEM32\d3dcompiler_47.dll
LoadedModule[127]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
LoadedModule[128]=C:\Program Files (x86)\Mozilla Thunderbird\libGLESv2.dll
LoadedModule[129]=C:\WINDOWS\SYSTEM32\d3d9.dll
LoadedModule[130]=C:\Program Files (x86)\Mozilla Thunderbird\libEGL.dll
LoadedModule[131]=C:\WINDOWS\SYSTEM32\cryptnet.dll
LoadedModule[132]=C:\WINDOWS\SYSTEM32\drvstore.dll
LoadedModule[133]=C:\WINDOWS\System32\imagehlp.dll
LoadedModule[134]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[135]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[136]=C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=19045
OsInfo[3].Key=ubr
OsInfo[3].Value=6466
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=2057
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OsInfo[14].Value=223670134
OsInfo[15].Key=osinsty
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OsInfo[18].Key=ram
OsInfo[18].Value=8174
OsInfo[19].Key=svolsz
OsInfo[19].Value=231
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=191206
OsInfo[22].Key=bldtm
OsInfo[22].Value=1406
OsInfo[23].Key=bldbrch
OsInfo[23].Value=vb_release
OsInfo[24].Key=bldchk
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OsInfo[25].Key=wpvermaj
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OsInfo[27].Key=wpbuildmaj
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OsInfo[29].Value=10.0.19041.6466.amd64fre.vb_release.191206-1406
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OsInfo[31].Key=edition
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OsInfo[34].Key=fconid
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=Thunderbird
AppPath=C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=BD651D92C43397BE7A26BAF48837601A
MetadataHash=-60511867