Join the AMA (Ask Me Anything) with Firefox leadership team to talk about Firefox priorities in 2024. Mark your calendar! Thursday, June 13, 17:00 - 19:00 UTC.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Learn More

I am using Sync feature yet I lost all my bookmarks although I did nothing wrong, I really need help with this, please!

  • 23 respostas
  • 10 têm este problema
  • 2 visualizações
  • Última resposta por cor-el

more options

I did nothing wrong yet when re-setting my Sync account, i somehow lost my data. Since then, I've been trying to do all the suggestions but haven't retrieved my data back. I'm sure it must be in your servers but can't access them. Please I desperately need your help!

I did nothing wrong yet when re-setting my Sync account, i somehow lost my data. Since then, I've been trying to do all the suggestions but haven't retrieved my data back. I'm sure it must be in your servers but can't access them. Please I desperately need your help!

Todas as respostas (3)

more options

halilsen,

Sure, what I said isn't specifically written in the support articles (the articles aren't as blunt as my explanation), but if you can't "see" that Sync isn't intended for use with one device, there is a gap in your comprehension of the subject matter.

more options

the-edmeister,

Thank you! This proves my point but if you can't "see" it you'll never "see" it. So, I'm dropping this argument.


jscher2000,

There was no second device per se however I formatted my laptop and give a different device name in the FF--sync. In a way, yes the bookmarks has gone when the second device is sync'ed.

more options

Make sure to check the Sync options when you set up Sync and want to keep the data on the Sync server.

  • click the "Sync Options" button at the bottom to select what to sync (Sync Options only affect the first sync)

Select this choice if you want to restore data from the Sync server:

  • "Replace all data on this device with my Sync data"
  1. 1
  2. 2