Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Learn More

I cannot open links as the screen flashes but does not allow a new tap to open. This was very random for several weeks but it is happening more and more.

  • 4 respostas
  • 1 tem este problema
  • 4 visualizações
  • Última resposta por scifiman

more options

This started several weeks ago, but now the frequency has increased where I cannot seem to open a link into a new tap. Screen flashes, but nothing happens. I have tried Google Chrome, and this problem does not manifest itself in another browser, so I assume it's not my CPU, or security software. I use Avast, and Malbytes Malware. I do not want to change fro Firefox! Help!

This started several weeks ago, but now the frequency has increased where I cannot seem to open a link into a new tap. Screen flashes, but nothing happens. I have tried Google Chrome, and this problem does not manifest itself in another browser, so I assume it's not my CPU, or security software. I use Avast, and Malbytes Malware. I do not want to change fro Firefox! Help!

Solução escolhida

You need to do a little more troubleshooting to determine the cause; as explained in this section of that SafeMode support page.

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_the-problem-does-not-happen-in-safe-mode

The problem does not happen in Safe Mode

If the problem does not happen in Safe Mode, it is most likely because of an extension, theme or hardware acceleration.

See the article Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for solutions.

Ler esta resposta no contexto 👍 0

Todas as respostas (4)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

more options

Hello: OK, so I started Firefox in the safe mode and the issue is not there. So..... what is the cause of my problem? Do I have to start Firefox from now on in safe mode? If so, sounds like I am treating the symptom, not the cause.

more options

Solução escolhida

You need to do a little more troubleshooting to determine the cause; as explained in this section of that SafeMode support page.

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_the-problem-does-not-happen-in-safe-mode

The problem does not happen in Safe Mode

If the problem does not happen in Safe Mode, it is most likely because of an extension, theme or hardware acceleration.

See the article Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for solutions.

more options

I tried everything, but nothing worked. Then I tried a, "Refresh" of Firefox. So far, that seems to have solved the problem!