Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Learn More

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

I can't view videos on Facebook, I see a static picture instead

  • 1 resposta
  • 2 têm este problema
  • 15 visualizações
  • Última resposta por Andreea Popescu

Millennium2001
Millennium2001
more options

I can view the same videos on Chrome, but not on Firefox. This problem started in FF30 and continues in 31. When in FF, the status of a video shows as a static picture, https://www.facebook.com/photo.php?v=..... When I click on the video in FF, I get a new page, with a black window where the picture should be, with site info in a white window next to the black window. When I click on the video in Chrome, the video plays. I upgraded to Shockwave Flash 14.0.0.179, with no change.

I can view the same videos on Chrome, but not on Firefox. This problem started in FF30 and continues in 31. When in FF, the status of a video shows as a static picture, https://www.facebook.com/photo.php?v=..... When I click on the video in FF, I get a new page, with a black window where the picture should be, with site info in a white window next to the black window. When I click on the video in Chrome, the video plays. I upgraded to Shockwave Flash 14.0.0.179, with no change.

Todas as respostas (1)

Andreea Popescu
Andreea Popescu
more options

Sorry to hear that. You can try to do:

1) A profile reset: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

or

2) Upgrade to Aurora (after the profile reset, if the problem in FF31 still exists): https://www.mozilla.org/en-US/firefox/channel/#aurora