Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Will not download files

  • 2 respostas
  • 4 têm este problema
  • 2 visualizações
  • Última resposta de cor-el

more options

I click on a file (in the GoDaddy file manager) and select download, it asks where to put the files, I select a folder and nothing happens. No error, just nothing. I do the same thing in Chrome and it downloads without a problem.

I click on a file (in the GoDaddy file manager) and select download, it asks where to put the files, I select a folder and nothing happens. No error, just nothing. I do the same thing in Chrome and it downloads without a problem.

Solução escolhida

It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Ler esta resposta 👍 0

Todas as respostas (2)

more options
more options

Solução escolhida

It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.