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Fórum de Suporte

não consigo votar BBB13, não aparece a palavra de seguraça

Postado

não consigo votar BBB13, não aparece a palavra de seguraça, e na enquete da UOL aparece a pagina inteira só não aparece as fotos não aparecem só fica carregando. acho que problema de plugin ou do Java. Grata,

Detalhes avançados do sistema

Complementos instalados

  • Next Generation Java Plug-in 10.15.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Shockwave Flash 11.6 r602
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • 5.1.10411.0
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Aplicativo

  • Firefox 19.0
  • Agente de Usuário: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0
  • URL de Suporte: http://support.mozilla.org/1/firefox/19.0/WINNT/pt-BR/

Extensões

  • Java Console 6.0.33 ({CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA})
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • avast! WebRep 7.0.1474 (wrc@avast.com) (Inativo)
  • Smiley Bar for Facebook 1.0.0.4 (statuswinks@StatusWinks) (Inativo)

Javascript

  • incrementalGCEnabled: True

Gráficos

  • adapterDescription: Intel(R) G41 Express Chipset
  • adapterDescription2:
  • adapterDeviceID: 0x2e32
  • adapterDeviceID2:
  • adapterDrivers: igxprd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 1-21-2009
  • driverDate2:
  • driverVersion: 6.14.10.5029
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'6.1400.1000.5284']
  • numTotalWindows: 2
  • webglRendererMessage: [u'tryNewerDriver', u'6.1400.1000.5284']
  • windowLayerManagerType: Basic

Preferências Modificadas

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://www.google.com.br/
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • dom.disable_open_during_load: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0
  • keyword.URL: http://search.mywebsearch.com/mywebsearch/GGmain.jhtml?st=kwd&ptb=2FF548D2-105E-4A48-9A63-0F336596CA6A&n=77fc215b&ind=2013012315&p2=^XP^xdm127^S04244^br&si=CO-ggKGG_7QCFQ4EnQodQVAArA&searchfor=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1362255345
  • places.history.expiration.transient_current_max_pages: 93040
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False

Diversos

  • User JS: Não
  • Acessibilidade: Não
iamjayakumars
  • Top 10 Contributor
416 soluções 4931 respostas

Votos como útil

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Solução de problemas com extensões e temas article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.