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Connection to firefox account after password changing

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Hello,

I changed my firefox account password with https://accounts.firefox.com/settings/change_password?... on one of my devices (macmini). But since that, I can't connect to my account on my smartphone and my PC. This new password is updated and visible in Firefox Lockwise on all my devices I try to connect with my new password (it automatically appears in the field due to Lockwise). Firefox ask me an authorization code sent by mail. I put this code like 33ETDD3T. Then, Firefox answers me the password is bad ... I rebooted all my devices. I can see all my website logins and passwords in Lockwise on all my devices. I still access to https://accounts.firefox.com/settings on the macmini (but not on the smartphone and the PC). But I can't generate the recover key because Firefox asks the account password, which is refused. When I use my old password, it also fails. I have 84.0.1 Firefox on macmini and PC. I have 84.1.2 Firefox on my android smartphone.

I could do an account password reset. I exported logins and password contained in Lockwise, and my bookmarks. But is it the only solution I have ?

Thanks

Hello, I changed my firefox account password with https://accounts.firefox.com/settings/change_password?... on one of my devices (macmini). But since that, I can't connect to my account on my smartphone and my PC. This new password is updated and visible in Firefox Lockwise on all my devices I try to connect with my new password (it automatically appears in the field due to Lockwise). Firefox ask me an authorization code sent by mail. I put this code like 33ETDD3T. Then, Firefox answers me the password is bad ... I rebooted all my devices. I can see all my website logins and passwords in Lockwise on all my devices. I still access to https://accounts.firefox.com/settings on the macmini (but not on the smartphone and the PC). But I can't generate the recover key because Firefox asks the account password, which is refused. When I use my old password, it also fails. I have 84.0.1 Firefox on macmini and PC. I have 84.1.2 Firefox on my android smartphone. I could do an account password reset. I exported logins and password contained in Lockwise, and my bookmarks. But is it the only solution I have ? Thanks