Proton VPN not connecting on Mac, did work & still does on other devices
I just get an error message "try connecting in the app", as this is a laptop, I have no idea what that means.
All Replies (5)
Hey. That error sounds weird. Looks like the app wants you to connect directly before using the browser.
Open the Mac VPN app first and sign in. Pick a server there and hit connect. Once it shows green, open Firefox and reload the site.
If it still acts up, press Command+Q to fully quit the app. Sometimes Mac apps hang in the top menu bar even when you close the window. Reopen it and try again. Also make sure the app is updated to the latest version. Which step gives you trouble?
Hey. That error sounds weird. Looks like the app wants you to connect directly before using the browser.
Open the Mac VPN app first and sign in. Pick a server there and hit connect. Once it shows green, open Firefox and reload the site.
If it still acts up, press Command+Q to fully quit the app. Sometimes Mac apps hang in the top menu bar even when you close the window. Reopen it and try again. Also make sure the app is updated to the latest version. Which step gives you trouble?
By "sign in with the Mac VPN App" do you mean the Proton VPN Software installed on my machine? If so, I cannot. Just get the same error message. This is on a Macbook. I have this same software installed on a Mac, an iPhone, an iPad, all working fine
Proton's support is at protonvpn.com/support
jbr said
Proton's support is at protonvpn.com/support
Already t ried the live chat there, useless to me as it made no sense. Telling me about switches inmy settings that weren't there
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