Thunderbird 115 "not responding" multiple times, daily on Windows 8.1 Pro - July, 2024

Hi, I'm using Thunderbird 115.4.1 and Windows 8.1 Pro. Ever since the Supernova update, TB crashes pretty much daily (up to 3x a day). I turned off auto-updates as soon a… (les mer)

Hi, I'm using Thunderbird 115.4.1 and Windows 8.1 Pro. Ever since the Supernova update, TB crashes pretty much daily (up to 3x a day). I turned off auto-updates as soon as I found out how to, since everything was so confusing and didn't work the way I was used to. Now I'm afraid to do any more updates since I don't want a whole bunch of other things to get screwed up. I have learned to kind of work around the problem areas, though it's frustrating. But I don't want to spend another 10-15 hours trying to fix new problems. Any suggestions? I can't seem to find any information about people who have had this crashing problem and then had it resolved through an update. Thanks

Asked by DD46 2 uker siden

Last reply by DD46 2 timer siden

smtp failure

Just recently, I'm having trouble sending emails through Thunderbird. Receiving is fine. I have not made any changes to settings but I get smtp error when trying to send.… (les mer)

Just recently, I'm having trouble sending emails through Thunderbird. Receiving is fine. I have not made any changes to settings but I get smtp error when trying to send. I have 3 accounts and my gmail one works but not the other 2. The only difference I can see is the 2 that aren't working are POP3 whereas the gmail one is IMAP but surely that only affects receiving, not sending? Very occasionally an unsent email has miraculously been sent but mostly I get the smtp error. I checked with my ISP and they found not errors and suggested online webmail. Messages send fine through there but I'd rather use Thunderbird. Any suggestions please?

Asked by greg152 2 timer siden

IMAP email on Thunderbird with Virginmedia login failing-DNS issue+App Password +VPN

First off, this is an answer I wanted to share rather than a request for help. Spent significant time over the weekend helping family/friends with Virgin Media account an… (les mer)

First off, this is an answer I wanted to share rather than a request for help. Spent significant time over the weekend helping family/friends with Virgin Media account and Thunderbird [Version 115.13.0 (64-bit)] on Win10. Virgin Media have introduced app passwords recently and all was fine until a recent update of Thunderbird. Ever since the account has refused to connect to the IMAP server. Other accounts with similar authentication methods worked but this one failed.

Issue Reproduction : System : Win10, Thunderbird 115.13.0, Norton VPN running

1. Have Thunderbird configured with the virginmedia account (by the time it worked we had removed the app password from the Thunderbird saved passwords) 2. Select the VirginMedia account INBOX in the left hand window of Thunderbird 3. Click on the download (Get) new message button (cloud with the down arrow, top left of Thunderbird) 4. Thunderbird then says it is connecting to the IMAP server (bottom of mail window), waits a while, then the message disappears and nothing happens. No new messages download, no request for the account password, no error messages, just nothing. 5. On trying to send mail there is no request for the password the system just refuses to connect to the SMTP server.

I had checked a few things on the cmd line and found that the DNS resolution of the virginmedia IMAP server was failing on lookup every time. Below is incorrect: Non-authoritative answer: Name: imap.virginmedia.com Address: 10.100.10.100

With the VPN turned off, the following was the result : Non-authoritative answer: Name: imap-virginmedia-com.edge.unified.services Address: 84.116.6.19 Aliases: imap.virginmedia.com

This is the solution, I found that worked for this instance. But as mentioned I spent significant time search for answer in the settings on Tbird and looking online for ideas. There was nothing that specifically reference this but a couple of ideas lead me to this.

SOLUTION 1. Start Thunderbird, go to the Tools Menu, then Settings and select it 2. In the new tab/window that opens select General on the left hand side, then scroll down to Network and Disk space 3. Click on the Settings button next to Configure how Thunderbird connects to the Internet 4. Scroll down the 'Connection Settings window that opens, to the bottom of the page 5. Tick the box next to Enable DNS over HTTPS (I left the Use Provider set to Custom and the Custom field blank) then Click the OK button. Make sure you click ok, don't just close the window. 6. Then I did a restart of Thunderbird (probably not necessary but just to make sure changes had propagated through the system). 7. Then repeated the download of new messages request with the VirginMedia account, was then prompted for the app password, which I re-entered and marked to save. New messages were then downloaded to the system. 8. Composed a new message and sent it, re-entering the password & marking save it, again (as separate entries in the password table for IMAP & SMTP). New message was sent successfully, copied to the sent folder and received correctly at the destination.

As mentioned, caveats : I don't work for Mozilla, I am a user like you, this worked for this system. I have taken the time to type this out in the hope it helps someone else, as I couldn't find this exact solution on the forums I searched. Thanks

Asked by jennydeione 5 timer siden

Inadvertently deleted a profile using Profile Manager

and I immediately began scrambling to get it back. I found this somewhere: "Don't Delete Files" is the preferred option because it saves the old profile's folder and allo… (les mer)

and I immediately began scrambling to get it back. I found this somewhere: "Don't Delete Files" is the preferred option because it saves the old profile's folder and allows you to recover the files to a new profile. So that gave me hope because that's what I had clicked (unfortunately, it was right before I saw the cancel button over on the right). That's what I get for being in a hurry I guess.

Anyhow, after 4 days of reading support forums and tons of trial and error, I'm no closer to restoring that profile than when I first started (although I've learned a lot about what does NOT work).

Btw, both my profiles have always been set up as POP3 at Gmail, although if I ever get this current problem sorted out I'll be shopping for a different POP3 provider. But that's another story.

I know how to create a new profile with Profile Manager. And I found the Profiles folders under both Thunderbird folder as well as ThunderbirdOLD folder. Have I been on the right track so far?

In the Thunderbird/Profiles folder, I don't see a folder with the deleted profile name (except the new ones (duds) I've since created ). On the other hand, I don't see the name of the profile that I did NOT delete either, but somehow it seems to be working just fine. Maybe it's the ".default" folder or ".default-release" folder? I've only ever had two profiles and I may have created the non-deleted profile first, so did that one end up being named .default? -shrug- I have no clue.

Anyhow, in the ThunderbirdOLD/Profiles folder, I also see ".default" as well as ".default-release" folders too. But in addition, I'm seeing a ".deletedprofile" named folder. So that's where I originally thought my several dozen email folders with several thousand emails and Address Book etc are hiding. But I've copied all the above mentioned folders into the several new Profiles I've created, on a trial and error basis but so far..... no luck. All I get when I open one is the new set up screen to set up a new pop3 account.... which I can do, but that's just starting from scratch without any of my saved data. I'm running out of ideas.

Where am I going wrong?

Asked by RWFant 6 timer siden

Transferring TB data from old computer to new

I have installed Thunderbird on a new computer but can't transfer the data. I have followed the Mozilla instructions several times to go to help etc and cut and paste fil… (les mer)

I have installed Thunderbird on a new computer but can't transfer the data. I have followed the Mozilla instructions several times to go to help etc and cut and paste files. About 600 files are transferred but when I open the new Thunderbird there are only recent emails and no contacts. Any help?

Asked by richardj.aesl 6 timer siden

Bulk deletion of un-opened emails and construction of filters to keep unwanted emails out of my inbox.

I came to Thunderbird because I have been using an email server - btinternet - for many years and it has become clogged with a backlog of emails many of which were not op… (les mer)

I came to Thunderbird because I have been using an email server - btinternet - for many years and it has become clogged with a backlog of emails many of which were not opened and remain so. I would like to retain my email address, John.romm@btinternet.com, it is a vitally important one for my work. But I would ike to use and manage it Thunderbird which is already working well for me. However, it is important to do both of two things. First, I need to bulk delete all unopened emails - some 160,000 of them. And second, I would like to construct filters to keep a wide range of incoming emails out of my inbox. Please help!

Asked by John in London 10 timer siden

Last reply by John in London 7 timer siden

Version 115.13.0 Not counting unread messages correctly

Just updated to 115.13.0. I had three unread messages and this showed correctly in my task bar icon. I click on one of the messages to read it and the counter showed no… (les mer)

Just updated to 115.13.0. I had three unread messages and this showed correctly in my task bar icon. I click on one of the messages to read it and the counter showed no nread messages.

This continues to happen. It shows 10 unread messages but as soon as I read one of them the number of unread disappears in the taskbar icon. I am missing some of my emails because of this since I never know if there are new messages.

How can I fix this?

Thanks

Asked by david.abineri 4 dager siden

Last reply by david.abineri 7 timer siden

Cannot download emails getting error message "Unable to write the email to the mailbox..." after update

Previous thread with the same subject reported that Avast Antivirus might have found something suspicious in my mail file and locked the file. I followed the instructions… (les mer)

Previous thread with the same subject reported that Avast Antivirus might have found something suspicious in my mail file and locked the file. I followed the instructions to exclude my entire mail folder and maybe the parent file above it from Avast's scanning. However, it doesn't seem that whatever locking or corruption might have been caused by Avast Is going to be undone by telling Avast not to scan that folder anymore. How to unlock the file or reverse the corruption that was done already? My only backup is a full disk image. And it doesn't appear that Write access has been turned off with regard to any of my computer's users -- System, Administrator, or myself. Shouldn't any locking that Avast has done be evident from the file or folder's Properties or Advanced Properties? This is pretty much a business-killing problem. Any help would be greatly appreciated.

Asked by gregg7 7 timer siden

Copies & Folders option in the account settings

I have 10 email accounts in my Thunderbird 115.12.2 (64-bit) and I am using Microsoft Windows 10 Pro and all my sent, draft, archives and templates are going into a diffe… (les mer)

I have 10 email accounts in my Thunderbird 115.12.2 (64-bit) and I am using Microsoft Windows 10 Pro and all my sent, draft, archives and templates are going into a different folder. I want them to go into the folder from which the email was sent but they are all going into the email tinakeeling@att.net.

I have changed it to reflect the correct folder but then a few days later and every time I restart Thunderbird the program changes the folders back to tinakeeling@att.net

I have even unchecked the box "place a copy in" and when Thunderbird is restarted it reverts back.

What can I do to fix this issue?

See attached picture of what I am talking about

Asked by Tina 1 dag siden

Last reply by Tina 15 timer siden

selecting multiple messages on message list pane

until recently to select multiple messages on the message list pane, I held the CTRL depressed and clicked on the messages I wanted to select. Then could do an operation … (les mer)

until recently to select multiple messages on the message list pane, I held the CTRL depressed and clicked on the messages I wanted to select. Then could do an operation e.g. DELETE or MOVE on all the selected messages at once. That doesn't work anymore. Only one message can be selected at a time, and gets deselected when another message is selected. The CTRL key has no effect.

Asked by sherm9227 7 timer siden

How to Sedt Sort By to Unthreaded by Default

I am trying to set Sort By to Unthreaded since every folder resets to Threaded whenever a compact folder or a search takes place. I have read the solution offered here: h… (les mer)

I am trying to set Sort By to Unthreaded since every folder resets to Threaded whenever a compact folder or a search takes place. I have read the solution offered here: https://support.mozilla.org/en-US/questions/1426449 but it relies on preference options and drop down option boxes that simply do not exist on my version of Thunderbird (version 128.0.1), particularly the "Apply current view to..." option does not seem to exist. Perhaps this option has moved? Is there still a way to change default view to Unthreaded? This is making Thunderbird very cumbersome.

Asked by jprobins74 8 timer siden

Last reply by jprobins74 7 timer siden

new Microsoft secondary authentication requirement

Microsoft sent me this: Various non-Microsoft applications will have their own steps for connecting to your Outlook.com email account using modern authentication methods.… (les mer)

Microsoft sent me this: Various non-Microsoft applications will have their own steps for connecting to your Outlook.com email account using modern authentication methods. See our help article - Modern Authentication Methods now needed to continue syncing Outlook Email in non-Microsoft email apps. However, you may need to contact the creators of those applications to provide you with instructions. In many cases, simply removing and re-adding your account with the latest version of that application will configure it to use modern authentication methods.

Will Thunderbird continue to link me to Outlook? If so, how?

Thank you.

Asked by Solomon Burke 6 dager siden

Last reply by Solomon Burke 8 timer siden

Inbox Delay

Thunderbird appears to be not checking the Gmail (and other) mail servers properly. If somebody sends a message to my Gmail address, this frequently (although erraticall… (les mer)

Thunderbird appears to be not checking the Gmail (and other) mail servers properly.

If somebody sends a message to my Gmail address, this frequently (although erratically) happens:

The message immediately appears in Gmail (i.e., Gmail accessed through a browser) as it should

and DOES NOT appear in my T'bird inbox. It will show up in the T'bird inbox an hour or two later. The date stamp on the message is correct, but it shows up long after the original message was sent.

Does anybody have any ideas about what is going on, and how to fix it?

Thanks for any comments.

Asked by tnkk33 10 timer siden

Thunderbird not loading - only showing chat interface

Hello, Long time user and donor to the Thunderbird project. Open my Mac Pro running Sonoma today, and Thunderbird shows the chat interface, but no email interface. Al… (les mer)

Hello,

Long time user and donor to the Thunderbird project. Open my Mac Pro running Sonoma today, and Thunderbird shows the chat interface, but no email interface. Also, none the links or buttons work work in the menu or interface. Attaching a screenshot. Any help would be appreciated.

Thanks, Byron

Asked by bos333 11 timer siden

I have lost my main trash folder along with the spam folder. How do I get them back?

bold textHi I have somehow lost my Trash folder and my Spam folder and need help geeting them back, I do not care what was in them, I just need a place to put my trash an… (les mer)

bold textHi I have somehow lost my Trash folder and my Spam folder and need help geeting them back, I do not care what was in them, I just need a place to put my trash and be able to look at it? Thanks

Asked by alan240 11 timer siden