Firefox Community Forum

Hi there,

I have recently started using Firefox but the free VPN is not working on my account. When I click it, it says it's on, but I can confirm it's not actually doing anything. I've looked into other posts on this topic and tried all the remedies I can find to no avail. During this research I found that in my about:config, the browser.ipProtection.entitlementCache data reveals what I think is a flag to say my account is not "subscribed" to the VPN.

For the record, this is a shared home computer and the other person using it has their own Mozilla account and the VPN works perfectly on that account - so it's nothing to do with the installation; we're using the same software on the same PC on the same Windows account.

Is there something more I can do to get the VPN working on my account?

Thanks

Hello I have a problem with my Firefox VPN,( ALL OF ACCOUNTS) It shows an error and does not connect. I attach the error image. What is the problem? please check and answer.

Thanks a lot.

Hello,

I was using Mozilla VPN, and it worked perfectly for about two weeks. However, it suddenly stopped working, and now I get a message saying "VPN is unavailable".

It was working fin before, but I don't know what happened or why it stopped working.

Could you please help me fix this issue?

Thank you!

So, can somebody please explain to me why Firefox VPN is now unsupported in so many countries where people can only exercise their freedom of information by using a VPN?

Do local laws and restrictions apply to the people of these countries because of their governments' actions, while those same governments don't even need a VPN to access such information? Instead, they censor it to prevent their citizens from accessing it.

You claim to be sanctioning the "governments", but in reality, you are only sanctioning the "people" — the very people who are actually fighting against their governments' practices.

Firefox built-in VPN is unavailable on my connection and shows the message "Local laws and restrictions limit where you can use VPN." I am using an Iranian IP address. How can I enable the built-in VPN?

Dear Mozilla Team,

I'm writing to express my disappointment and concern about the recent restriction on Firefox's built-in VPN for users connecting from Iran.

People in Iran live under severe internet restrictions, widespread censorship, and limited access to independent information and online services. For us, VPNs are not simply a convenience or a way to change our virtual location. They are essential tools for accessing the open internet, communicating freely, and overcoming censorship.

That's precisely why I find it deeply disappointing that Mozilla's built-in VPN has become unavailable to users in Iran, displaying the message:

"VPN is unavailable. Local laws and restrictions limit where you can use VPN."

I understand that Mozilla may have legal and regulatory obligations to consider. However, I urge you to reconsider the impact of this decision on ordinary Iranian users.

People who are already deprived of basic internet freedoms should not face additional barriers from a company whose mission and values are built around an open, accessible, and free internet.

Mozilla has long stood for privacy, freedom, and an open web. I sincerely hope these principles will extend to Iranian users as well, rather than leaving them behind precisely when they need these tools the most.

Could you please clarify:

1. Why has Firefox's built-in VPN become unavailable in Iran? 2. Is this a permanent restriction or a temporary measure? 3. Is Mozilla actively considering any way to make this service accessible to Iranian users?

We are not asking for special treatment. We are asking not to be excluded from tools that help people access the free and open internet.

I hope Mozilla will listen to the voices of its Iranian users and reconsider this decision.

Best regards, A Firefox user from Iran

hello, i'd like to inform my disappointment from not being able to access to vpn solely because of my region, which we need VPN to do our basic activity in a daily basis, especially university students such as me who uses the firefox VPN to ressearch, study and fulfilling our projects.

due to war situations which has erratically caused sky rocketing inflations and to mention on strict sanctions, we're facing with sacrificing our needs for the sake of survival . it's really expensive to buy VPNs here, so i'd like a review on giving access to iranian users again

thank you for readding this.

• • Title: Firefox Built-in VPN suddenly unavailable – Local laws and restrictions error**

Hello,

I have been using Firefox's built-in VPN without any problems until yesterday. Suddenly, it stopped working and now displays this message:

"VPN: Local laws and restrictions limit where you can use this feature."

My system details and troubleshooting results:

- Firefox version: 159.0.1 - Operating system: Windows 10 - Mozilla account: Signed in - Remote improvements: Enabled - Enterprise policies: Inactive - No relevant VPN holdback study found in about:studies.

I am physically located in Tehran, Iran. However, my usual internet connection's public IP was identified as Frankfurt, Germany, by ipwho.is.

I also tested using my mobile phone hotspot, which was identified as Tehran, Iran. The same VPN restriction message appeared with both connections.

The built-in VPN was working until yesterday, so I would like to know whether my IP address or account has been incorrectly classified, or whether access to the service has recently changed.

Could you please investigate this issue and explain why the VPN suddenly became unavailable?

Thank you.

Hi tHello Mozilla Support Team,

I am a user from Iran, and I have been using Firefox's built-in VPN (the 50 GB monthly VPN included with a Mozilla account).

Previously, I was able to use the built-in VPN directly with my Iranian internet connection, without needing any external VPN or proxy.

However, after connecting to an external VPN configuration while using Firefox, the built-in VPN stopped working independently.

Now, whenever I disconnect my external VPN and try to enable Firefox's built-in VPN, I receive the following error message:

"VPN is unavailable due to local laws and restrictions."

Interestingly, the built-in VPN works again whenever my external VPN is connected.

I have already tried restarting Firefox, testing a different internet connection (mobile hotspot), and checking my browser's connection settings. Unfortunately, none of these steps resolved the issue.

I would like to emphasize that I was previously able to use this feature from Iran without an external VPN connection.

Could you please investigate why my access has changed and let me know whether there is a way to restore the previous functionality?

I would really appreciate your help, as I rely on this service and would like to continue using it.

Thank you for your time and support.

Best regards

Hello,

I use Firefox 159.0.1 (64-bit) on Windows 10 and I am signed in with my Mozilla account. The built-in VPN (IP Protection) feature worked for me before, but now the VPN panel shows this message:

"VPN is unavailable - Local laws and restrictions limit where you can use VPN."

I live in Iran. I understand that legal restrictions may limit where Mozilla can offer this feature, but I wanted to ask:

1. Is this restriction intentional for my region, or could it be a mistake with my account? 2. Is there any way to review my eligibility, or any plan to make the feature available in more countries in the future?

For reference: my monthly quota shows "50 GB of 50 GB left", there are no enterprise policies on my device, and my Firefox is fully up to date. Everything else works normally.

Thank you for your time and for all your work on Firefox.

Subject: Regarding the Geo-blocking of Firefox VPN for Iranian Users

Dear Mozilla Team,

I am writing to express my deep disappointment and concern regarding the recent geo-blocking of the Firefox built-in VPN for users in Iran, which has resulted in the error message "VPN is unavailable due to local laws and restrictions."

Until recently, this service worked for many users in Iran. The sudden restriction is not merely a technical inconvenience; it directly contradicts Mozilla's core manifesto, which states that the internet is a global public resource that must remain open and accessible, and that individuals' security and privacy are fundamental.

By blocking access based on geographical location, you are effectively doing the work of censors. In a country where access to the open internet is already severely restricted, cutting off a privacy tool for ordinary people who rely on it for daily work, security, and access to information is a blow to the very democratic values Mozilla claims to uphold.

I urge you to reconsider this policy and restore access to the Firefox VPN for users in Iran. True internet freedom cannot be conditional on a user's country of origin.

Will you commit to fixing this major flaw and helping the people of Iran secure free and open access to the internet?

Sincerely: H.salar