Alle produkter Community Forum

A few days ago I lost all of my saved email messages, plus "sent" emails, and "deleted" emails. I had important information stored there for future use. I am hoping to be able to retrieve it. Any help would be appreciated. Thank you!

when I delete a folder which is showing in a light color, message states folder is undouble. I delete it but it re appears when I log back in. How can I permanently delete the folder?

Dear Sir or Madam,

I have lost all stored folders with my email correspondence from the Local Folders for an unknown reason (I restarted my computer, and they disappeared). I can find some of these emails using the search option, but I cannot see the path of their storage location. I have checked my Profile/Mail/Local Folders, but they are not there. Are they stored on the server? How can I recover these folders?

Thank you very much in advance,

Jasmina

Android app. TB version 20: can only see inbox. How do I find trash, spam, and other folders in my account. The app is the current version on Play Store. Tips say go to the appearance menu but I don't seem to have one. Please help. Thanks

PRELUDE: I have several email accounts. All accounts display properly, except one. Yes, this is similar to my question about bottom of the far left [of emails] list of emails - but this is different.

On the far left of Thunderbird is a list of all my email accounts with "Inbox" etcetera. Each email account shows it's Inbox/Sent/Deleted/ except for 1 account. The problem email account only shows it's Title and Inbox northing else. Yes, I tested it and sent emails to it, and used the problem email account to send, create a draft, and they don't show..

The image explains it.

Thanks for reading this ~r

My wife has been using Thunderbird successfully for many years (and we also donate to Mozilla from time to time) - she's been using her email account ([edited] @frontier.com) for at least 15 years, even after it was transferred over to the Yahoo email server a couple of years ago. Also, she has Windows 11.

Just in the last week, she has experienced serious problems (messages duplicating themselves over & over, & then not being to get any more new email at all (last email she got was on June 28th).

We've upgraded to the latest version of Thunderbird, & I even completely uninstalled & re-installed Thunderbird. I'm at the end of my knowledge & tried everything I know. I'd even be willing to pay for someone's services if we can get these problems fixed.

Thanks in advance - my name is Peter Ryall (cell #[edited]) and my email is [edited] @gmail.com, since she's not able to get new email right now.

/edited emails and phone# from public community support forum.

I recently bought a new HP laptop running Windows 11, and installed Thunderbird I am still using an older HP laptop running Windows 10, running Thunderbird for years without issues

I installed Thunderbird on the new Windows 11 laptop (without using the USB drive for the profile) and managed to carry over the address book using my account from the old laptop. It is working, but acts odd when deleting emails.

When I delete an email (by highlighting it and hit Delete) in the Inbox, it disappears from the Inbox, but it still shows up in the All Mail folder. When I try to delete it from the All Mail folder (by highlighting it and hit Delete), it disappears for a split second and then comes back. The only way to permanently delete ANY email is to move it to the Local Folders - Trash.

It's like playing whack a mole!

I'm wondering if there is some setting issue, or if I should just uninstall Thunderbird, reinstall it again using the USB for the profile from the old laptop and start all over.

I would appreciate any help!

- Thunderbird set up 19/05 & email/ history /folders downloaded - Moved from DNS to GANDI Email server provider this week but now all folders/historic email are no longer visible in Thunderbird email - How do I get them back and how do I synchronise Thunderbird & Gandi so that emails shown in WEBMAIL include all History and not just new emails since Gandi switched on? Thank you.

Dear community,

I'm planning to change my email provider and during the transition period I need to have the old and new accounts running concurrently. The help article states:

".....you can create additional profiles, each with their own set of account configurations, messages, etc. (Note, each profile can access multiple email accounts''.) .

but I can't see how this would work. If anyone can explain in simple terms how to achieve this, or point me to the relevant information I should be most grateful.

Certain messages in my inbox have the correct header in the actual message, but the wrong sender in the message list - see image.

I've tried repairing the folder, but it makes no difference. Webmail has the correct sender in its message list.

I would like to set up an existing Gmail account in Thunderbird.

The following window appears: (see Image 1)

I click the next button, and the next window is: (see Image 2).

How can I sign in to Google? Perhaps in a different way?

Windooze 11. TBird 152.0 installed on June 20th. Now it seems like TBird is not displaying HTML emails properly. They are displayed but not at the beginning. The first line is sometimes just the bottom half of a sentence in the email (if that makes sense). I can't scroll back to the beginning. If I go to outlook and display the same email it displays fine.

Did something change in 152.0 to cause this?

Thanks, Ed Mazurek

Thunderbird 140.7.1 i have a subfolder called "purchases" which I add to on a regular basis. Suddenly no messages appear after May 2014 I have logged in directly to the mail server, and all the missing messages are definitely on the server. I have checked the local filters, none are set. I have tried properties/repair. I have tried removing ~/.thunderbird/xxx/ImapMail/mail.myserver.com.au/INBOX.sbd/purchases.msf

Could it be a problem with dovecot indexing on the server? all the other subfolders seem to work fine. It's just this one.

Hello, I started using Thunderbird in order to be able to manage all my email accounts from one place and I stumbled to one problem. I have 6 different email accounts and all are created by me.

I know that I cannot add a Proton account as it requires a paid service from Proton that I don't need as I use it only as a backup account in order to be able to recover the other 5 ones.

My Yahoo account added successfully without any problems as my 2 Google ones.

My primary outlook was added successfully by using the simple add account setup. The problem started when I was trying to add my second outlook account. Everything I tried it always gives me an error that says "Authentication error. Unable to login at server. Probably wrong configuration , username or password." I know for a fact that the username and password are correct as when I start to add the account it displays a prompt on my phone to verify the connection. But at the last step it says the error I mentioned. I even tried to clear all cookies and passwords and tries again but without any success. I compared the configuration of the 1st outlook one to the 2nd and they were correct. Correct hostnames, security etc.

I also checked the account settings in of the emails on the providers page and the only difference is that in the 2nd I haven't enabled the 2FF authentication.

What am I doing wrong?

Appreciate the help! Alex