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Why is their a lock on fire fox on my iphone

Firefox for iOS Troubleshooting
Chris Ilias replied
Msredjoy
Msredjoy

I had to creste a new account because I forgot my password. Their was no place for forgot my password. And why is their a green lock because I changed to 12 software on my iPhone

I had to creste a new account because I forgot my password. Their was no place for forgot my password. And why is their a green lock because I changed to 12 software on my iPhone

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Chris Ilias
Chris Ilias
  • Moderator

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Hi, I'm not sure what green lock you're referring to. Would you mind sending us a screenshot of what you're seeing? For instructions, see How do I create a screenshot of my problem?.

In the meantime, could you try the solutions in the following article, and see if any of them help: Reset your Mozilla account password with Recovery Keys