Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Received "Account Activity Notice" re a new sign-in. What does that mean?

  • 4 svar
  • 5 har dette problemet
  • 1 view
  • Siste svar av bchayt

more options

I downloaded Firefox on a new MAC. Received message: "A device begin syncing with the devices connected to your Firefox account." Is there something I should be concerned about, or is this referring to my current installation of Firefox. Attached is a screenshot of the email message. Thank you.

I downloaded Firefox on a new MAC. Received message: "A device begin syncing with the devices connected to your Firefox account." Is there something I should be concerned about, or is this referring to my current installation of Firefox. Attached is a screenshot of the email message. Thank you.

Valgt løsning

You're welcome, Barbara. Sorry for the cause of concern!

I have confirmed with the Mozilla Sync team this is a expected email when turning on Sync in Firefox on a new computer, tablet or phone. In the future, they will stop sending this type of email to avoid worrying people.

Les dette svaret i sammenhengen 👍 3

All Replies (4)

more options

The screenshot did not get attached unfortunately. Can you try again?

I believe that the message you're seeing is expected. Especially if you typed in your Firefox Accounts username and password into Firefox on the new mac.

more options

Thank you for your quick response.

I can't seem to attach the screenshot; it continues to "download" to no avail.

It says: "A device began syncing with the devices connected to your Firefox account." And, in small print: "This is an automated email; if you received it in error, no action is required. For more information, please visit Mozilla Support."

I thought this was likely expected, but would like to confirm.

Thank you again, Barbara

more options

Valgt løsning

You're welcome, Barbara. Sorry for the cause of concern!

I have confirmed with the Mozilla Sync team this is a expected email when turning on Sync in Firefox on a new computer, tablet or phone. In the future, they will stop sending this type of email to avoid worrying people.

more options

Thank you again! This is very good news. Barbara