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Please help, I am unable to open my hotmail email. Also I have had trouble recently in logging off. Thank you.

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  • Laatste antwoord van FredMcD

Joanbalfe
Joanbalfe
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I have already posted this question on my hotmail account, but because I am unable to open your helpl ,I am now sending another email account address. Please reply to this. My problem is that while I can see emails on my page I am unable to open them. In other words the little 'hand' doesn't appear. Also as I mentioned, lately when I try to sign out, my mailbox starts to open again. So therefore I just press 'x' to close, which I know is not satisfactory. Maybe I'm still logged on??? Hope you can help. thank you. Joan

I have already posted this question on my hotmail account, but because I am unable to open your helpl ,I am now sending another email account address. Please reply to this. My problem is that while I can see emails on my page I am unable to open them. In other words the little 'hand' doesn't appear. Also as I mentioned, lately when I try to sign out, my mailbox starts to open again. So therefore I just press 'x' to close, which I know is not satisfactory. Maybe I'm still logged on??? Hope you can help. thank you. Joan

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FredMcD
FredMcD
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Give this a try; Windows Live Mail is part of Windows Live Essentials

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.