Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

No sound on any website when accessing from Mozilla

  • 1 reply
  • 0 have this problem
  • 39 views
  • Last reply by Elly

more options

Hello! Everything was fine until I briefly used a VPN extension for maximum 10 minutes (it's UrbanVPN), and when I returned to the tab with the youtube video on it, it had no sound (I've used this particular extention plenty of times, it's the first time this has happened, also I don't know if it has anything to do with the extension, I just thought I should mention it). Laptop is fine, all sound everywhere else works perfectly, except from any video played from the mozilla browser. I took some advice from online: I restarted the computer, I selected troubleshooting, I typed about:profiles and selected 'Restart normally', nothing has worked so far. The only thing I haven't done yet is disabling graphics hardware acceleration, an advice from mozilla support for a similar problem a person had 6 years ago (no sound on youtube), but I can't find where that is, maybe because I have the latest mozilla version. Could you help me?

Hello! Everything was fine until I briefly used a VPN extension for maximum 10 minutes (it's UrbanVPN), and when I returned to the tab with the youtube video on it, it had no sound (I've used this particular extention plenty of times, it's the first time this has happened, also I don't know if it has anything to do with the extension, I just thought I should mention it). Laptop is fine, all sound everywhere else works perfectly, except from any video played from the mozilla browser. I took some advice from online: I restarted the computer, I selected troubleshooting, I typed about:profiles and selected 'Restart normally', nothing has worked so far. The only thing I haven't done yet is disabling graphics hardware acceleration, an advice from mozilla support for a similar problem a person had 6 years ago (no sound on youtube), but I can't find where that is, maybe because I have the latest mozilla version. Could you help me?

Chosen solution

I found it. It was just the volume mixer. For some reason, the volume for Firefox was disabled. If anyone has a similar problem, here's the link on how to fix it: https://support.mozilla.org/en-US/kb/what-to-do-if-firefox-wont-play-any-sounds

Read this answer in context 👍 1

All Replies (1)

more options

Chosen Solution

I found it. It was just the volume mixer. For some reason, the volume for Firefox was disabled. If anyone has a similar problem, here's the link on how to fix it: https://support.mozilla.org/en-US/kb/what-to-do-if-firefox-wont-play-any-sounds