Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox Update

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by jonzn4SUSE

bbandcb
bbandcb
more options

When Firefox downloaded the latest patches - 96.0 and 96.01 - my computer has stopped working properly. Websites won't load, everything freezes up, get error message "Not responding". I've tried a few things to fix it - virus scan, resetting systems to previous date before the updates, etc. Nothing has fixed this.

When Firefox downloaded the latest patches - 96.0 and 96.01 - my computer has stopped working properly. Websites won't load, everything freezes up, get error message "Not responding". I've tried a few things to fix it - virus scan, resetting systems to previous date before the updates, etc. Nothing has fixed this.

All Replies (1)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

You need to show us what issues you are having. I can boot into Win7, so provide steps to replicate. What security software are you running? Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf