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How do i send a screenshot of my problem to FireFox Support

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  • Last reply by Happy112

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I noticed on 10/19/17 FireFox update I KNOW HAVE TO DEAL with this that I DO NOT NEED NOR ASKED for NOR want???

I noticed on 10/19/17 FireFox update I KNOW HAVE TO DEAL with this that I DO NOT NEED NOR ASKED for NOR want???
Attached screenshots

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wildnsweet said

I want to send support a screenshot of my PROBLEM. 10/17/17 Firefox updated and NOW I AM left with THINGS I DID NOT ASK for nor want nor need???

According to your system details you've got malware : converter.onesearch.org, which is a browser hijacker. (it also shows in your screenshots - thank you for those)

Would you please follow the steps as described by jscher2000  ?

Also see : https://malwaretips.com/blogs/remove-converter-onesearch-org/

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And now I signed in to change my avatar, takes me to here "https://support.mozilla.org/en-US/user/wildnsweet/edit" then click change takes you to https://en.gravatar.com/emails you click avatar of my uploaded picture YET WILL NOT Update

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Thanks for the screenshot and Firefox configuration data. You have an extension named Converter that sounds as though it would be the cause of that problem.

Here's my suggested procedure for tracking down and cleaning up bad add-ons and other hijackers. I know it seems long, but it's really not that bad.

(1) Open the Windows Control Panel, Uninstall a Program. (One way is to search in the Charms bar.)

After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it.

Take out as much trash as possible here. If you're not sure, feel free to post program names or a screenshot of the list.

(2) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • in the Windows "Run" dialog, type or paste
    firefox.exe "about:addons"

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. All extensions are optional; the troublemaker might not be obvious from its name.

Often a link will appear above at least one disabled extension to restart Firefox to make the change effective. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

(3) You can search for remaining issues with the scanning/cleaning tools listed in the previously mentioned support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

Hopefully that will flush anything on your system and in your Firefox that could be a problem.

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I want to send support a screenshot of my PROBLEM. 10/17/17 Firefox updated and NOW I AM left with THINGS I DID NOT ASK for nor want nor need???

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AND THEN THERE is This???

Get rid of pocket on new tab and restore the size of the top sites icons.

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OPPS no need to restore part

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Chosen Solution

wildnsweet said

I want to send support a screenshot of my PROBLEM. 10/17/17 Firefox updated and NOW I AM left with THINGS I DID NOT ASK for nor want nor need???

According to your system details you've got malware : converter.onesearch.org, which is a browser hijacker. (it also shows in your screenshots - thank you for those)

Would you please follow the steps as described by jscher2000  ?

Also see : https://malwaretips.com/blogs/remove-converter-onesearch-org/