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characters when typing passwords double

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

deborahfrow
deborahfrow
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When I log in to any account, whether it is a bank account or Ebay, I type in my username. When I am prompted to type in a password, each letter or character is doubled. i.e, if my password is Deb123, when I type the password it shows up on the screen as: DDeebb112233. I cannot backspace to remove the double characters. I have uninstalled your software and reinstalled it, but this is still happening. I am now unsure when using Firefox and have stopped using it unless I am doing a Google search. Any suggestions?

When I log in to any account, whether it is a bank account or Ebay, I type in my username. When I am prompted to type in a password, each letter or character is doubled. i.e, if my password is Deb123, when I type the password it shows up on the screen as: DDeebb112233. I cannot backspace to remove the double characters. I have uninstalled your software and reinstalled it, but this is still happening. I am now unsure when using Firefox and have stopped using it unless I am doing a Google search. Any suggestions?

All Replies (1)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.07 Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version Version 2015.017.20050 Note: Other Software is offered in the download.