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for some reason, when ever I click on a link to go to another page in an existing page like facebook or YouTube, I'm taken back to my main startup home page

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  • Last reply by cor-el

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I cant navigate inside firefox.... this page here has been the only place that my mouse will take me to any new page... when I try to go to different links inside any of my normal sites, like facebook or youtube, if I click on any link inside them I am taken back to my main home page.... I also can not single click open any of the icons next to the firefox name at the top left of my screen, history, bookmarks, tools, none of those work unless I hold my mouse button down and then scroll down to what I need... I have cleaned my mouse, and it works fine on my husbands comp, and works fine offline on mine... it is only in firefox that I seem to be having a problem... what can I do?

I cant navigate inside firefox.... this page here has been the only place that my mouse will take me to any new page... when I try to go to different links inside any of my normal sites, like facebook or youtube, if I click on any link inside them I am taken back to my main home page.... I also can not single click open any of the icons next to the firefox name at the top left of my screen, history, bookmarks, tools, none of those work unless I hold my mouse button down and then scroll down to what I need... I have cleaned my mouse, and it works fine on my husbands comp, and works fine offline on mine... it is only in firefox that I seem to be having a problem... what can I do?

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If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)