Semua Produk Community Forum

During what I assume are high bitrate sections of YouTube videos (e.g. lots of movement, high resolution) YouTube will constantly drop frames.

Video for example: https://www.youtube.com/watch?v=KLuTLF3x9sA

I have tried: • Safe Mode • Installing the Flatpak and testing in that, which also has a fresh profile as I don't use the Flatpak version • Testing different related about:config settings – I can't remember them all now, but I tested every one I found googling that is related to the issue or hardware acceleration.

Hardware acceleration is for sure working. Turning it off makes the video drop to one or two FPS.

Chromium has no problem with the same video. However, you can see from the screenshots that both read the resolution/scaling of my screen differently, and it implies that Firefox is rendering something like 6314 x 3552 while Chromium is rendering at UHD, the resolution of the screen and my video. If I turn off all my Global Scaling, Firefox stops dropping frames (the same info box on YouTube states resolution is UHD), reinforcing my theory about scaling being the issue. Both are confirmed to be using native Wayland.

firefox is overlaying file explorer with 'firefox upload' when i'm trying to insert a file i created in windows 10 word to be used data fie in a web site . Perry

Ever since Nebula released, importing ICS files into the Thunderbird calendar (connected to my Google account) never moves from 0% progress, but the invite imports successfully. After I close the Import tab the invite appears in the calendar where it's supposed to be. I've left it for many minutes and progress stays at 0%. Anyone else seeing this happen?

Running Thunderbird 128.4.2esr (64-bit) on Windows 11 23H2.

Thunderbird freezes when i delete an email, even when i shift delete it for up to a minute and while its frozen its says "not responding" happens when archiving emails too, i've repaired inbox, deleted the trash, compacted emails, and still it keeps freezing.

I have 132.0.1 on windows 11. It is seriously messed up. For youtube videos, I get a blank video screen, and other parts of the web page don't get loaded (gifs/other jpegs, for starters). Gmail leads to a 400 error - with google saying it doesn't know why. Some of the fonts, in some headlings, are nothing I have seen before, in some web pages. Some html formatting is totally bonkers. Reddit, wellsfargo as examples, where you will see the elements in what looks like a text-based document, and nothing can be selected that otherwise would be selectable. Some of my bank urls just have spinning behavior that never times out.

All the foregoing works fine on Edge. And yes, I have restarted the browser many times, restarted the computer many times, even restarted the router. I have not messed with preferences for quite some time. javascript is enabled.

I might have seen some of this in the previous update, 131.x.

Oh, under Performance I do NOT see a possible selection for hardware acceleration. So that's out.

I have a lenovo ThinkPad, with AMD cpu, a few years old, with Windows 11 pro.

I have used firefox for years working on at this point over a dozen computers, and I have never seen anything like this, and so much going wrong at one time.

Any ideas? Thanks in advance

But perhaps a different kind of problem, like "Passwords and login".

This has started a few months ago, after an update. I would go to a website, fill in my credential, and then NOTHING. No error message, no movement. There are now several websites where this happens (see below). On some I could fix the problem by putting the website on the ALLOW list of Malwarebytes Browser Guard, but not all. On some, it was enough to allow ads and tackers, on others I had to also allow scams and malware, but on some nothing helps. All of them work perfectly well in Chrome, where I did nothing to BrowserGuard.

The websites fixed:

rebel.ca wise.com

Not fixed:

https://www.bc.mycarecompass.lifelabs.com https://www.concourstdaeroplan.td.com/

Any ideas on what is going on? And how to fix things? Thanks

Hi, whenever i open the instagram web's reels tab and start scrolling down a bit the audio breaks down, crackling/buzzing. ive contacted razer's support and then i tried the website on 2 different websites and it worked fine there and razer support told me that the issue isnt with my device but with mozilla. i thought it was because of my headphones at first as i tried it on 2 different computer, one being a desktop and other being laptop and only when i use instagram web's reels tab on mozilla. once i use it every other audio breaks down too including games/other browsers etc. . i tried to contact with meta support too but comes out they dont offer a support to those who dont have paid subscription and the issue only happens on mozilla firefox application

All of a sudden with the past week or so I've been having problems writing emails because as I type my words get cutoff and I have to wait for a second or two to start entering letters again. It happens all of a sudden and even occurred when I was entering data to join the forum just now. I looked at the tasks that were running to see if anything there was impacting the performance of the system and found tasks labeled "FirefoxCP Insulated Web Content" running and eating up CPU cycles, up to 48% while in priority position. Sometimes I had up to 6 of these tasks going at one time. What is going on and how can I correct this situation because it's impacting my ability to use any functions that require data entry.

I don't know how to put it into words that well, but, it's as if my Firefox is just a clickable picture. If I try to use the search engine, it won't let me search, just put words in. If I try to open the menu, I can't, I can only click on the three lines with no pop-up. I can't use my addons, I can't even open another tab. I've tried opening other windows, restarting my computer, leaving it off for a while, and letting it stay on for hours, but it still isn't working. I tried running the updater, but It won't run. I tried running the maintenance service, same outcome. I don't want to delete Firefox because I fear that my account didn't probably sync some important things. I don't know what to do, this all happened after an update. Here's a video of what's going on: https://drive.google.com/file/d/1PBpoHDn29gUp2mCK8I38V4oPwsXRwL0r/view?usp=sharing

I am using Thunderbird to archive emails to a local folder. I have put emails in separate folders by year. Still, it took a much longer time than I expected. I guess the reason might be synchronization. Often Thunderbird download the same folder, or a set of messages in a folder, repeatedly. It is hard to tell how many messages have a local copy.

One example is showing in the attached picture. It has been stuck there for a long time. Apparently, the progress bars are not drawn correctly. The lower folder is almost done by the number of messages, not the top one.

Thunderbird version: 128.4.1esr. OS: Windows 11.

Recently upgraded from older version to TB 128.3.3.esr

Until then CardDav Server connect (remote adressbook) does not work any more. At least to https://sync.infomaniak.com/. Getting always Connection Failure (interface and logging console). See image. Whatever username is used.

CalDav Connection (to same server) works perfectly. Events get bidirectionally synced.

Anybody an idea, why caldav works, and carddav not.

Thanks for hints an helps. Reto Diener, Switzerland

I switched to using Firefox about six weeks ago, from Chrome. At first, it all worked perfectly. Now, I have a 100% reproducable problem: YouTube "short" videos never play. It will display the video player in the proper aspect ratio, and displays the overlayed text from the video's thumbnail and other meta data, but the actual playing of the video fails with a message typically like:

An error occurred. Please try again later. (Playback ID: C8SVj-KCLVM2m_DW)

Windows 11, current patched. on serious Core I9 system with 32 GB of ram, fast video card, etc.

Regular YouTube videos display perfectly. Using Google Chrome browser works perfectly.

The help message talks about clearing cache, but I can't seem to find that. I can see how to delete site-specific cookies and data. I really don't want to clear all cookies for all sites.

Starting today 11/06/2024 when I open Thunderbird on my desktop (Win11 Pro) it takes at least a minute to show any new emails, while the bar at the bottom reads:

connecting to outlook.office365.com

and the progress bar on the bottom right of the window is full blue (as if it's working but not moving).

This issue just started today and I've had intermittent slow downs for a while now.

I've tried 'troubleshoot mode' and the issue is still there. I've restarted my computer and the program several times, I don't use any addons for the program to disable for troubleshoot mode to turn off. I click on the 'Get Messages' icon next to the 'New Mail' icon and it makes no difference, the program just hangs for around a minute before it responds and shows any new emails. I can click everything and open all other parts of the Thunderbird program, it just will not connect to get new emails for around a minute and has been consistently doing this all day so far.

I get an access denied error page when trying to login to anything at att like email or myatt. Such links are also not working from the "currently" page. All other tabs sites work fine. And I can get my att email on my phone just fine too. What is the problem/fix?

I get this Message Box when Firefox loads.

Not compatible with the latest version. Error Platform Error version 132.0 is not compatible with Min and Max. Try to Reinstall.

Did that and got the same Version and the same error message.

I have attached a Screenshot.

bill

I have used Thunderbird for years without issue. In the last 2 days, it keeps crashing on one of my laptops (fine on the other). I sent a crash report, but I can't reopen Thunderbird. I tried both quitting and restarting. I shut down my computer and restarted it. I tried updating by downloading the latest version, but that didn't work either. I completely uninstalled it, reinstalled it, and it worked for a few hours. Now, it is back to the Crash Report.

Any suggestions? I love TB and don't want to switch to something else.

Christine

Hi,

Thunderbird used to work fine for me, but since today I cannot start it anymore. It opens a blank window and freezes. I tried some basic stuff like restarting my PC, uninstalling and reinstalling Thunderbird and starting it with all add-ons disabled. While searching for similar errors I found some solutions that included deleting the parent.lock file from the profiles folder and deleting the windows cache in appdata/local/thunderbird/profiles, which also did not solve the issue for me. Any ideas?

The crash ID is: bp-6669759c-9a50-464b-a8cb-5126c0241105

And this is the crash report:

AdapterDeviceID: 0x1b06 AdapterDriverVersion: 32.0.15.6603 AdapterSubsysID: 374c1458 AdapterVendorID: 0x10de Add-ons: default-theme%40mozilla.org:1.3 AvailablePageFile: 58150670336 AvailablePhysicalMemory: 60356366336 AvailableVirtualMemory: 138521820581888 BackgroundTaskMode: 0 BlockedDllList: audiodevprops2.dll; BuildID: 20241101163316 CPUMicrocodeVersion: 0xa201016 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1730838117 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GPUProcessLaunchCount: 6 GPUProcessStatus: Destroyed GpuSandboxLevel: 1 GraphicsCriticalError: |[0][GFX1-]: Fallback WR to SW-WR + D3D11 (t=9.26336) |[1][GFX1-]: Fallback SW-WR + D3D11 to SW-WR (t=10.5134) |[2][GFX1-]: Fallback remains SW-WR (t=11.9234) |[3][GFX1-]: Failed to initialize GPU process (t=11.9234) GraphicsNumActiveRenderers: 0 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1730835785 LastStartupWasCrash: 1 LauncherProcessState: 0 Notes: FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird QuotaManagerStorageIsNetworkResource: 0 ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 328 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1730838115 SubmittedFrom: Client SystemMemoryUsePercentage: 12 TelemetryClientId: 5764b08b-977d-4db8-91a4-1861e6d9ae7d TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20241101163316","version":"128.4.1","vendor":null,"displayVersion":"128.4.1esr","platformVersion":"128.4.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":65450,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4A","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"name":"Windows_NT","version":"10.0","locale":"de-DE","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22631,"windowsUBR":4317},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":144,"adapters":[{"description":"NVIDIA GeForce GTX 1080 Ti","vendorID":"0x10de","deviceID":"0x1b06","subsysID":"374c1458","RAM":11264,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_ab3196e1830c9b6c\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_ab3196e1830c9b6c\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_ab3196e1830c9b6c\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_ab3196e1830c9b6c\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_ab3196e1830c9b6c\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_ab3196e1830c9b6c\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_ab3196e1830c9b6c\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_ab3196e1830c9b6c\\nvldumd.dll","driverVendor":null,"driverVersion":"32.0.15.6603","driverDate":"10-15-2024","GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"refreshRate":144,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender_software","hwCompositing":{"status":"unavailable:FEATURE_FAILURE_GPU_PROCESS_ERROR"},"gpuProcess":{"status":"failed:Failed to initialize GPU process"},"webrender":{"status":"unavailable:FEATURE_FAILURE_GPU_PROCESS_ERROR"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"unavailable:FEATURE_FAILURE_GPU_PROCESS_ERROR"},"d2d":{"status":"unavailable:FEATURE_FAILURE_GPU_PROCESS_ERROR","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Microsoft Defender Antivirus"],"antispyware":null,"firewall":["Windows-Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"de","intl":{"requestedLocales":["de"],"availableLocales":["de","en-US"],"appLocales":["de","en-US"],"systemLocales":["de-DE","ru-RU"],"regionalPrefsLocales":["de-DE"],"acceptLanguages":["de","en-US","en"]},"update":{"channel":"esr","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"DE","network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":17276},"addons":{"activeAddons":{},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Dem Theme des Betriebssystems für Schaltflächen, Menüs und Fenster folgen.","name":"System-Theme – automatisch","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18932,"updateDay":18932},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} TelemetryServerURL: https://incoming-telemetry.thunderbird.net TelemetrySessionId: 68a8949d-205d-4b84-9a8e-1723870d2ab2 Throttleable: 1 TotalPageFile: 72924323840 TotalPhysicalMemory: 68629356544 TotalVirtualMemory: 140737488224256 UptimeTS: 15.35336 User32BeforeBlocklist: 1 Version: 128.4.1 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

MSAFD-Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD-Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD-Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD-Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD-Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD-Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP-TCPv6-Dienstanbieter : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP-TCP-Dienstanbieter : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP-UDPv6-Dienstanbieter : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP-UDP-Dienstanbieter : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: de Diese Meldung enthält Informationen über den Status der Anwendung zum Zeitpunkt des Absturzes.

Thank you!

Using FF on a Mac (latest OS)... trying to delete an item or archive it and nothing happens. It doesn't go away. Deletes from my iPhone but the change doesn't show up on the browser... the item is still there.