Semua Produk Community Forum

Dear Mozilla Firefox!

Of late, you have been blocking my access to my AOL.COM Accounts and email No matter how much I try, you keep coming up with a Firefox Security Dialogue box, asking me to insert my Security key into a USB port, which practically makes no sense,

This is what happens: At the start, AOL.COM presents a page with 4 icons: a Padlock, Face, Thumb, and Burst. And underneath is written: "You'll scan a QR code to sign in with passkey". Next is below.

When I click Next, I am presented with your Firefox Dialogue box, and in it is written:

Windows Security Making sure it's you

Please sign in to login.aol.com

This request comes from Firefox,m, published by Mozilla Corporation

                                         Flash drive icon

Insert your security key into the

                      USB port.
                                          
                                         Cancel 

Firefox, where is the Security key, where is the USB, and why a Flash drive icon?

When I click Cancel, I am sent back to the beginning, and the whole exercise starts all over again.

So why are you blocking my access to my AOL.COM Account and email?

A quick response is needed.

Kind regards,

DR CLEMENT AKATENG MD

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