Thunderbird Community Forum

I have a new laptop and did a backup of my files on the older laptop (Windows Home) and restored them to the new laptop (Windows Pro). Then I installed Thunderbird on the new laptop and I already had e-mails on it. But there are thousands of e-mails in the wrong folders.

The Windows Home has Thunderbird 128.10.oesr (32 bit) and the Windows Pro laptop has Thunderbird 128.9.2esr (64 bit). What should I do? Should I uninstall Thunderbird on the new laptop? Then what?

I need to do something with a profile folder, right? But what?

Please help.

It's a mess right now.

In my Local Foldes, I have two "Drafts" folders. One is called "Drafts" - no problem - the other is called "Drafts - old@emailaddress" referring to an old email account that I no longer use and is no longer listed in my Thunderbird. Yet I cannot delete this old unnecessary "Drafts-" folder.

I have gone through all my existing identities and accounts to see if any of their settings accidentally refers to or uses this drafts folder, but I cannot find any.

The folder is empty. Right-clicking on it brings up a menu of options, none of which includes "Delete".

This folder is not causing any problems. It's not interfering with Thunderbird in any way. it's just... annoying!

Hello; Windows 10 & current version of Thunderbird. I am trying to add Messages Filters to filter out spam (getting more and more of that!) but the "OK" button on the add message filter is below the bottom of the screen. The window cannot be raised or resized to make the button visible. Photo below. Moving window does not allow me to raise window above top of screen. Keyboard (Alt-Enter) / Move will not work. Changed windows screen size just makes window larger but button still below bottom of screen.

Non-functional work around. Highlight Message name. Press Shift-Tab TWICE. Press ENTER. UGLY!

Tech since DOS 3.0

Thank you for your time and attention.

HI I am having a nightmare. Updated windows last night before i went to bed, started the PC this morning and thunderbird wont connect to my mail server....So i cannot send or receive emails.

i have been going round in circles for the last three hours searching help articles, but none of them are helping.

i checked the update history and apparently thunderbird was updated last night. But i cannot find a way to remove the update.

i have tried trouble shooting mode, but there is no actual trouble shooting to be done there, just a page full of jargon i dont understand.

I have tried removing and reinstalling thunderbird, thinking that i would need to add my accounts again and that would detect the right settings. But upon reinstalling it opens with the accounts and settings stil in place, so if there is a setting causing the problem, then its being transferred to the new install.

at one stage i clicked on the "repair folder" button in account settings, and that instantly removed all of my emails from the inbox, so i have lost all my emails (which i really need)

I have installed outook, and that talks to the server without any problem. So i tried to import the settings from outlook, but thunderbird tells me that it cannot find an outlook account to import from.

I have tried turning of defender, still dont work

I have no idea what else to try, so i am at the end of my tether with it.

I have copied the text from the trouble shooting page, just in case it makes any sense to anyone....but i dont want to post it here because i am not sure if tere is anything in there that puts me at risk if i post it?

How do I save my open tabs while compacting my inbox? They all disappear after compacting. I am trying to move my open tabs over to a different folder to preserve them, but I can't figure out how to do it.

When I choose an open tab from my Inbox to move it to a different folder, the folder choices on the left side of the interface go away. I there a way to move between folders? Drag /drop?

Chris

I have recently added a third email account (gmail) which works fine until I turn off the computer. When I turn it on again my 2 existing accounts are there automatically, but the new one does not reappear. I need to go through the "add new account" again to use it. It seems like I have missed something simple in the settings.

Hello,

I have settings set in account settings to apply signatures on replies and forwards, however it is not happening. What else can I change?

Thanks, Taylor

Last week my computer was upgraded from Windows 10 to Windows 11. As a result I LOST all my address books and all my received emails. I am 86 and I am involved in many community groups. Now I have NO email contact addresses and recent emails from people. I went to the local Geek Squad for help and I was told all email addresses and all received emails were truly gone. WHY?? Geek Squad person told me it was a Thunderbird support issue. Thank you, David Baur dbaur@provide.net

My thunderbird keeps popping up the "send message Error" . Please kindly check the attached photo. I push the OK. It will disappear. But it will pop up again in a few minutes. But acutally, I did not send the mail to the nominated Email address on the popping window. It keeps poping up my system. Could someone help me for this problem?

Only one email account is showing, there should be at least 2 more with their associated archives. How can I find them? Is it possible to go back to an earlier version of Thunderbird?

Hi, I've been having troubles receiving my Bill emails from Slingshot pwr, ph and internet provider. Is there any way they might have been blocked? It's only from their No Reply team, when it's time to pay, I have no problems receiving mail from any other contacts. I suspect the problem is from their side, as I do get their Customer Support emails, but they are saying different. Cheers.

Suddenly the inbox is no longer displayed.

I am very troubled.

I am receiving new messages, but they are not showing up.

I need to have it repaired ASAP.

Hi Guys,

Thunderbird version 128 is missing in the release page - https://www.thunderbird.net/en-US/thunderbird/releases/

Do look into this.

Regards, Asif

Hello all, since a couple of weeks and, after year of use, the add-on Mail Merge crash… even delete the email. Please, any help to fix it? I belive crash when "send later" active, not in "send now". Thanks in advance, Asis

After installing latest Thunderbird, I attempted to set up to shadow the existing ATT account which is currently monitored via IMAP on both the web site and my iPhone (in hopes of replacing the web site). The automatic setup option ONLY showed the old POP account which I used years ago on the same email address (jallan32@att.net), so I went to manual configuration, where the default was POP but a dropdown list allowed me to select IMAP. The first attempt was no good, so I checked the settings for Mail on my iPhone (the ATT web site did not display any configuration at all). The hostname was shown as imap.mail.att.net, port 993, security was SSL (I selected SSL/TLS), the auth method was password, and my username was my email address. on the outgoing server, the iPhone had smtp.mail.att.net, port 465, which I copied, SSL/TLS, password, and my email address as username. the Re-test button also found those same settings (green message box).

But the Done button, after a short delay, replied "Unable to log in at server. Probably wrong configuration, username or password." in a yellow message box.

I cannot get any further than this, and have no idea where to turn. Both the iPhone and the web site on Windows 10 still work, with the same password (which I copied for the mail signin, so I assume that is the password which was submitted to the servers, since there was no place to enter any other passwords.

James Allan Richardson [edited email and phone# from community support forum]

Just installed Thunderbird on a new computer. I'm a long-time user, supporter, donator to the team. I just donated again. Now I get an "in your face attempt for donations" that I don't appreciate. It has to be removed every time I load mail. How do I get rid of this?