Thunderbird Community Forum

For months I was experiencing the problem of "Thunderbird not responding" occasionally. It was a short duration issue (a few seconds to a minute). I reinstalled Thunderbird several times without success. I read almost every comment available online about this problem and I tried many ideas and recommendations I found without success. Most recently the problem became so serious that it was not a nuisance any longer. It was nearly impossble to work waiting for minutes to open an email or to continue typing while preparing a message and being interrupted by the problem I am describing. I ran Thunderbird in safe mode and determined that none of the add-ons is causing the problem. I turned the firewall OFF and determined that firewall was not causing the problem. I then decided to run Thunderbird in Offline mode and found that the program works normally. Then while in Offline mode I decided to download more messages and the program asked me if I wanted to switch to the Online mode. I said yes. New emails were downloaded and without going back to the Offline mode I was able to work normally without any occurrence of the "Thunderbird not responding" problem. I have been using this workaround for several days now. I download a number of eamails. I try working in Online mode and I cannot do it. I switch to Offline and work fine. I switch back to Online mode and I don't see the problem any longer for the whole day. Do you have any idea as to the origin of my proble? I am running Thunderbird 115.10.2 64 bit on Windows 11. I had the problem originally using Lenovo T490s and more recenlt Lenovo X1 Yoga

Thunderbird for some reason changes the content of some older emails to code language. It also exchanges the date and the content of the subject line randomly with that from other older emails. When I view the same emails in my Gmail account everything displays correctly. I have tried rebooting with add-ons disabled but the problem persists. i am not sure what to do ... can you help of give me a clue?

This is an example bit of the type of code that is displayed:

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Return-Path: <bounces+22735333-8ae3-davidmreinbold=gmail.com@e.p.simplywall.st> Received: from o3738.e.p.simplywall.st (o3738.e.p.simplywall.st. [149.72.113.159])

       by mx.google.com with ESMTPS id n3-20020a0c9d43000000b0064d99904e01si343559qvf.32.2023.08.24.17.56.12
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       2023-08-25 00:56:12.161906152 +0000 UTC m=+9162978.173324517

Received: from MjI3MzUzMzM (unknown) by geopod-ismtpd-16 (SG) with HTTP id FGELy1s1TzirOSx6CteOLg Fri, 25 Aug 2023 00:56:12.135 +0000 (UTC) Content-Type: multipart/alternative; boundary=f50473f2ea86807b43f5fdbfbc8d70f9abfc18e1e2912d7f71c6e54c1b6c Date: Fri, 25 Aug 2023 00:56:12 +0000 (UTC) From: Simply Wall St <no-reply@p.simplywall.st> Mime-Version: 1.0 Message-ID: <FGELy1s1TzirOSx6CteOLg@geopod-ismtpd-16> Subject: RRL: Full year 2023 earnings released: AU$0.032 loss per share (vs

AU$0.018 profit in FY 2022)

Reply-To: support@simplywallst.com X-Feedback-ID: 22735333:SG X-SG-EID:

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To: davidmreinbold@gmail.com X-Entity-ID: nGlSpywtD76gfoez5CrTng== X-Antivirus: AVG (VPS 230824-0, 8/24/2023), Inbound message X-Antivirus-Status: Clean

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I read through the previous discussion on this issue since I am suffering from the same issue of links not working as expected. I regularly need to forward messages which include links and none of the suggestions mentioned worked for me, and I do not recall this being a problem in the past.

I currently run Thunderbird 115.11.0 on Linux Mint 21.3 Cinnamon & have been using Thunderbird as my primary Email package for many years across multiple computers.

The work around is to to copy any email that is to be forwarded to the Drafts folder. Links are preserved and the message can then be edited as required and sent complete with the embedded links.

Hope this helps others who have the same problem.

Hello, I've been using Thunderbird since it first came out may years ago and have been a satisfied user. Sometime in the past year, after one of the Thunderbird updates, Thunderbird became EXTERMELY slow to open. It takes over a minute. I have looked for solutions here for the past year...no luck (I've read through most all of them here, that have to do with slowness of Thunderbird opening, as well as on Reddit). I've tried basic troubleshooting e.g. clearing Thunderbird cache, increasing cache to huge size. I've seen references to the slowness being related to "multiple calendars". I don't use calendars on Thunnderbird and went as far as to delete/disable the default one that was there. Still no improvement. I know its a Thunderbird specific problem since:

a. I don't have this slowness opening any other program on my Mac (opening it or using it) b. I don't have a problem with performance of Thunderbird once it finally opens c. It all started in 2022 immediately after one of the Thunderbird updates.

I am on: Mac Air M1, Ventura 13.2, 16 GB Ram Thunderbird 102.14.0 (64-bit)

I hate to ditch Thunderbird after using it all these years and being a very early user since it came out, but I am at wits end. Any help is appreciated. Thanks for any help in advance!

Thunderbird recently upgraded (?) to Version 15 on my Windows 10 laptop. Since them, when I go to look at the "Trash" folder, I get the message: "Unable to open the summary file for Trash on username@gmail.com. Perhaps there was an error on disk, or the full path is too long." I was able to fix it temporarily by restarting Windows 10, but the error is back a few hours later.

All of our "read" emails, --from all of our accounts -- have suddenly disappeared. All of the folders and subfolders are still present. We still get new email, but as soon as we read it, it's gone. We have had these same email accounts for years and have not made any changes. In Account Settings --> Synchronization & Storage --> "don't delete any messages" is checked. "Read" messages are still on our server.

So, 1) Why did this happen? 2) Is there any way we can get our messages back in Thunderbird?

Hello community. My company decided, right before Christmas, to force-migrate all e-mail addresses from the functioning old servers to "Exchange Online", which not only made the web-browser based access more complicated, but also required changes in Thunderbird. While they provided instructions, which I slavishly followed (despite being usually rather hand around the computer), I still cannot send e-mails with my work address - they get timed out. My company IT are notoriously unwilling to help with issues on the private computer and have recommended even beforehand to from now on only use the web-based access to avoid trouble - which is laughable, for me, as I need my e-mails offline as well. So before harassing them more loudly, I wanted to make sure it's a fault on their end not on mine.

Some details: New server is outlook.office365.com, SMTP port 587. Security level is STARTTLS, authentification OAuth2. These are the changed options requested by the company IT. The window popping up when trying to send a message asks me to chose a certificate for athentification and suggests "Adobe Conetent Certificate 10-7". Neither installing this manually, accepting, or changing something under "further options" changes the outcome that the message will be timed out. As my private e-mail also uses port 587, and it still works perfectly normal, this port is not generally blocked by the windows defender or antivirus (I use Kaspersky).

Maybe someone has an idea what it happening here? Or knows if to slve it by installing a particular different certificate?

Hi, after upgrading the programs to version 115.10.1 after restarting, all folders in the folder panel disappeared. I still have all accounts visible in the account settings. I attach a screenshot.

I follow someone instructions: Menu icon > Help > More Troubleshooting Information Under 'Application Basics' - Profile Folder - click on 'Open Folder' A new window opens showing contents of your 'profile name' folder Exit Thunderbird now - this is important Scroll down - delete all of the following files.

   folderCache.json
   folderTree.json
   session.json
   xulstore.json 

Start Thunderbird With no results. Thank you for any help.

Here is a very strange problem: 1. all my notifications about interac are attributed to only one person: INTERAC e-Transfer: A money transfer from X has been automatically deposited. Under correspondents I have Y, no matter what X is. 2. When I do a global search for INTERAC, all notifications show up, but attributed to Z, different from X and Y. Further, Z only sent me an interac transfer once, maybe 10 years ago. Indeed, if I global search for Z, none of the interac notifications show up. 3. this is ONLY on Thunderbird, not at the server.

Any ideas?

Good morning. I need help with sending emails in Thunderbird. The problem has existed for a couple of days now and is confusing as some emails are sent and others fail. I am receiving mail OK. Details of my setup are :- I am using a HP All-in-one desktop running Windows 11 with Norton 360. My Thunderbird account settings: Server type: IMAP mail server User name: ****@gmail.com Server name: imap.gmail.com Port: 993 Connection Security: SSL/TLS Authentication: OAuth2 Outgoing Server (SMTP): Google Mail – smtp.gmail.com (Default) User name: ****@gmail.com Port: 465 Connection Security: SSL/TLS Authentication: OAuth2

The problem: I only recently set up Thunderbird and at first it seemed to working OK. However, now when I try to send a message, after some time, I the following error message :-

"Send Error Message Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com timed out. Try again."

What is particularly confusing is that some messages are being sent. I have tried several fixes that I found from the Mozilla, Google and Norton web sites but none of the fixes resolved the issue. Any assistance would be very much appreciated.

Regards Mike

PS: I have 2 email accounts set up in Thunderbird. I just tried sending a test message from the Gmail account to the Bigpond account. From the Gmail account it appears to have been sent but in the Bigpond account an error message appeared as follows :-

"Could not connect to the mail server smtp.telstra.com; the connection was refused."

I don't know if this is a related issue or I have another one to resolve.

I have several Comcast.net accounts that I have set up in Thunderbird. About 2-3 times per week, Thunderbird makes me re-enter one or more of my passwords, only for the comcast accounts. It says Authentication Failure, but I have not changed anything on the accounts, including passwords. Entering the same password works - for a while. Any idea how to stop this?

I posted this the other day and have had no reply or I maybe cannot find the thread. Please help.

I cannot send messages from Thunderbird since it was last updated on my pc. Version 115.12.2 (32 bit). I have checked the server settings and they have not changed in years. I have been in touch with Virgin Media, my service provider, and I can send emails when logged on to my account and not involving Thunderbird. I can also send emails from my mobile phone using Gmail. The issue would seem to be with Thunderbird and this recent update. Please point me in the right direction, bearing in mind I am not particularly computer literate.

Hi,

I am running Thunderbird 115.10.1 (Flatpak) on Ubuntu 20.04. (no extensions except birdtray) I have 4 email addresses added to my TB, and I like to see all of them together, therefore I am using Unified Folders. When I am accessing Unified Inbox, TB is very slow and basically frozen until it loads this folder (often a pop-up appears that 'TB is not responding'). it takes between 30-60 seconds to load my emails (either on start-up, or clicking on another folder, then going back to Unified Inbox). Every other folders open almost instantly. I have to admit I have a lot of emails in the Unified Inbox (~20K), however the inbox of my main email has 18K, and accessing that folder separately is instant. So any operation, other than opening Unified Inbox, is quite snappy.

This issue persists since I upgraded to v115, even when I did an OS reinstall (also tried installing apt (v115.11.0)).

I have seen this answer: https://support.mozilla.org/en-US/questions/1428374#question-reply however, nothing changed by resetting the folder.

when clicking an email link this is shown

"Thunderbird is already running, but is not responding. To use Thunderbird, you must first close the existing Thunderbird process, restart your device, or use a different profile."

How do I make Thunderbird instead open a new email?

This is on Fedora

Good morning. I have been unable to receive e-mails since 30/05/2024. Has the fact that I received an e-mail message from "Mail@voice" <mboudreaux@firmgroupagency.com> on 31/05/2024, got to do with the problem. I would be grateful could help solve the problem. Thank you. Emyr Davies.

When I launched Thunderbird today, it would not connect to one mailserver: imap.mailfence.com. At the same time, Thunderbird said to restart to update to 115.2.2. After updating, it still refuses to connect. There is nothing wrong with Mailfence and I do not find anything wrong with the configuration settings in Thunderbird. I even tried to set up my Mailfence email account again but it failed because it could not connect. Ideas? Thank you.

Not used Thunderbird for about a week as was away. On my return I am now getting duplicate downloads every-time I open Thunderbird on my desktop using Windows 10. I am on Thunderbird version 115.12.2. I have been using Thunderbird for a long time and this is the first time this happened.

I recreated the global-message-db.sqlite indexfile, turned off my anti-virus, compacted folders but nothing solved the problem.

However I did find a similar question on this site with a solution which wasn't exactly the same but lead me to investigate the Mail folder in my profile. I see I am getting duplicate pop.gmail.com folders (pop.gmail.com, pop.gmail-1.com, pop.gmail-2.com, etc.). I guess that is probably connected to the problem.

When I open Thunderbird I also get the message 'Connection to server pop.gmail.com was reset'.

Any help would be appreciated. I didn't want to delete any pop.gmail.com folders without expert advice.

Thank-you in advance.

I am using Windows 10 Home on an HP laptop. Some months ago, I began getting this error message when trying to start Thunderbird: Your Thunderbird profile cannot be loaded. It may be missing or inaccessible. I've been slogging along using my Gmail reader since then but I need my address books from TB for my business. I really need to get this fixed.

I've read all the questions/replies on this and have uninstalled and reinstalled TB. My Appdata/Roaming/TB file only has 5 files in it: Crash Reports, Pending Pings and Profiles plus a couple of 1 KB config files. Don't know if this is right or not.

When I search the Profiles folder using .ini, I get this Notepad info:

[Install8216C80C92C4E828] Default=C:\Users\*\Documents\yvfr1fi4.default Locked=1

[Profile3] Name=thunderbird IsRelative=1 Path=Profiles/kavosmqu.thunderbird

I have this yvfr file on a thumb drive and I tried uploading that into the roaming/TB file but I still get the same error message.

Any help greatly appreciated! Thank you.

I recently changed my google account/ gmail password. Since then I cannot send gmail via thunderbird. (I can send others hotmail etc) I can receive mail. I can send gmail via the gmail web browser. Sent gmail mail then shows in thunderbird.

I get the following message when sending email in thunderbird: Login to server smtp.googlemail.com with username sjagutpal@gmail.com failed. Enter new password I enter my new password. Fails again.

Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) smtp.googlemail.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'

note: IMAP server settings is OAuth2.

please help ?

Many Thanks...

Sanjay sjagutpal@gmail.com

I can't SEND on Thunderbird as of Update to Version 115.12.1 on 6/19. I was able to SEND on June 18th and left town for a week and when I came back could not Send. That could be a coincidence. Have Windows 11, with Defender Firewall and Security virus protection. I have TB version 115.12.2 up to date. I have checked with Spectrum for the correct configuration and currently I have as Description: SMTP Server (on top line); Server Name: Mail.brighthouse.com and Port 465, No Authentication and SSL/TLS. My User Name: e-mail address ends in @tampabay.rr.com and that is the same as shown on incoming server.

My husband just downloaded TB program on his Windows 8.1 which is my old computer that I've been running TB on for 15 years without a hitch!! ''''And he also cannot SEND.'''' It's very frustrating - we've tried changing server settings since Spectrum uses not only Brighthouse (which is the one they say covers the Tampabay.rr.com address) but they also use Mobil.charter.net and also TWC.com. I've tried changing them up but nothing works. I've tried changing Ports and anything I could change I did, but nothing works. I did get a couple of error msgs but they didn't help. Brighthouse timed out and another msg was saying that the email address I was sending as had to match the email address of the authentication and that didn't make sense as I have only had one address & (typed correctly in all places). I have called Spectrum more than once and asked for an upper level, however, they were no help at all saying they have no resp. for 3rd party etc. I HOPE YOU CAN HELP SOLVE THIS MYSTERY. Thank you!

Tabatha