Thunderbird Community Forum

anyone know how to recover my email contacts in latest version ot TB, theyve dissapeared since using spam aniallater , with is now uninstalled.

i have the same email acct on my other pc , could i recover everything from therte as its intact thanks

also my TB spam filters have now dissapeared [but still seem to be working] but filtering the wrong things. thanks if anyone can help

Thunderbird is running (apparently properly) on both my (old) HP laptop, and on my (new) Samsung laptop. But the Thunderbird address book on the Samsung only shows the email addresses associated with emails that have been sent or received since I installed Thunderbird on the Samsung. It does not include the rest of my address book. Similarly, it only contains the emails that have been sent or received since I installed Thunderbird on the Samsung. When I follow the instructions to open the (Thunderbird) profile folder, I get a message that says “C:\Users\User\AppData\Roaming\Thunderbird\Profiles\fbclykvb.default-esr is unavailable.”

With help from Currys (where I had bought the Samsung), we were able to copy the (ApsData) Thunderbird folder from the (old) HP laptop to the (new) Samsung) laptop. (They also ran something called mailmerge, but I didn’t follow the precise details.) I can now find the Thuderbird folder in the AppData/Roaming folder. In the Profiles, there are 2 subfolders, hw7ms2fs.default-release and w1a31rjn.default. w1a31rjn.default has only one file – times.json hw7ms2fs.default-release has lots of subfolders and files, but no file named fbclykvb.default-esr. Thunderbird is still working properly on the Samsung, but I still can not access my larger address book, or emails that were receive or sent by Thunderbird on the HP. How do I fix it? The people at Currys tried to help, but they don’t know much about Thunderbird, and said I needed to get support from Mozilla.

Hallo, bei mir kommt immer wieder das angehängte pop-up. Wie kann ich die Abfrage dauerhaft entfernen. Ich hatte mal ocloud aber schon lange nicht mehr also wird das nicht gebraucht Bitte um Hilfe

LG Manfred

For some reason (accidental key stroke?) one of my email account's folders are no longer arranged alphanumerically. How can I reset the order to alphanumerical? I can't find a menu item or setting to do this. Thanks

Yesterday I upgraded my PC from Windows 10 to 11. Today I discovered my Local Folders are not visible. Searching tells me the messages still exist, but TB does not show the folders. I did the same upgrade a month ago on a laptop (Windows 10 Pro to 11), no problems. I didn't externally back up the messages as I am a dinosaur and don't know how, but at least they are still on the hard drive. Thousands of them though so I need the local folders back. Tried all the fixes I can find on the Community Forum, without success. Can anyone help please? Bob

I am a M365 - leaver, and working several months now with Thunderbird/LibreOffice/Nextcloud. Sometimes I'm proud of what I learned and can do with the new software. Sometimes I'm a little lost in the woods.

I'm using the add-on Quicktext to insert default html text, like a template, in some of my my emails. One of the templates is a notification for my customers to inform them the invoice they received from me is not yet paid.

In the former software I was used to click in my template on a datepicker to insert the senddate of the invoice. I tried to insert a html-datepicker. This appears in the email, but is send to the reciever as a datepciker, not as the date I choose.

My question. Is there a way to insert a datepicker in a template like Quicktext, or is there a better add-on for this goal?

When an email that is received from a sender that has previously been marked as spam then Thunderbird activates the "beep" notification. When I tab to Thunderbird to see the email by then it has already been moved by Thunderbird to the Junk folder. This is quite frustrating as it unnecessarily interrupts workflow just to see that it was junk.

I would like it not to notify on messages that go to the Junk folder. Is there some way I can get this to work.

Recently Thunderbird was upgraded on my main PC, and suddenly the 'new mail' icon in top left was gone, I hav looked under various settings, and can't seem to get it visible.. I know that 'ctrl+n' is useable, my version here is 143.0.1 .. strange on my secondary PC Thunderbird version is 141.0 and there icon is still visible.

I am really really distraught right now. It took me two weeks to get the time and focus to write a long reply to a company's nice email to me. Stayed up till 2am to write it. Deliberately wanted to re-read it in the morning before sending. Gone. Nowhere to be found. I pressed "Save to draft" before closing my laptop. But not saved. This account actually has a "draft" folder, unlike most of my other accounts in Thunderbird, which I also cannot figure out and no one has helped me with.

When sending an email using the keyboard shortcut, the settings tell me that I can set TB to give me a confirmation prompt. Why can't I get a confirmation prompt when using the Send button? Is there any way to make TB do that?

I set TB to run a spell check before sending, and that gives me an opportunity to cancel the Send operation. But it only works if the email contains a misspelling.

Thank you.

My e-mails are sorted from earliest (top) to the latest (bottom). Suddenly about 15 messages have gone out of order. Early ones have appeared towards the bottom (later ones, have appeared under those). Is there an easy way of moving them so they are all sequential?

Thanks

I have several email accounts of all types (IMAP, POP, etc.) managed by a single Thunderbird instance (v140.3.1esr 64-bit) running on Windows 11 (latest update).

A few weeks ago, I noticed that the 'Trash' folder on one of my IMAP accounts lost the 'Empty Trash' context menu item. Email I deleted still went to the 'Trash' folder, but I needed to delete them manually. 'Trash' folders on other accounts continued to work as expected.

This afternoon, I noticed that the deleted mails were no longer going to the 'Trash' folder. Looking this up online, I found the following old topic from 2023: https://support.mozilla.org/en-US/questions/1420657

However, the link cited within that post (https://support.mozilla.org/en-US/questions/1156586) no longer seems to exist and the details cited there no longer seems to be applicable as the interface and other details provided are no longer representative of the product today.

The elements of the post that seem applicable is a potential corruption of the 'Smart Mailboxes'. If I look at <ProfilePath>/Mail/smart mailboxes, I have several files associated with folders that may or may not be associated with the 'Trash' folder of the email account suffering from this problem. Given the date stamps, I'm not sure what they represent or even if they are involved in the currently running product.

Do note that I have been using this client for more going on 20 years.

Can you please provide updated troubleshooting steps and help me understand how I can map the folders under 'Mail' to the appropriate accounts to be sure I am not disturbing account email that is functioning properly.

Thanks in advance for the help,

AJ

I've never blocked images from loading (and I did check my settings and they haven't changed) but now many of my emails now have all images blocked just showing empty squares where the images should be. What happened?

Being in a rush after a botched TB update from v120 to 140.0esr, and missing disk backups, I reinstalled v102 and recreated two of my four email provider accounts in TB 102. Now. I'd like to try the update again this way: 1. export the few messages downloaded to the reinstalled v102 2. Completely delete v102 and any traces of TB on my C: disk (Program Files folder, user account folders, registry...) 3. Install the latest version (143 as I write this) 4. Copy and set as default (or import?) a two-weeks old disk backup of the old TB v102 profile into v143 without anything missing:

   - Four email accounts
   - All the messages in all the mailbox folders (received, sent, drafts, etc.) of these accounts
   - The complete archives folders structure and content
   - All the other folders I created as direct children of the email accounts in the TB "Folders" outline and their contents
   - one RSS feeds account and its settings
   - ~40 RSS feeds subscriptions and their settings

5. Import the recent messages from step 1 into the corresponding TB accounts.

Is that the correct way to do this?

I'm wondering about a few things:

   - Best email export format for later import?
   - Will the restored email accounts automagically reconnect to the provider accounts? I may have changed the format of one of them from Imap to pop3, and the server handled it very well, but it would be Imap again in TB after restoring the disk backup...
   - Why is v140 the only one with ESR in its name and not the following ones? I was on ESR when I froze 102 and blocked updates)
   - Is the Sqlite DB part ot the TB account file structure, and is it carried over when moving or duplicating that account?
   - Has the TB account folder and/or the Sqlite DB changed format between v102 and v143?

P.S. the email account for this post is among the inactive ones at the moment!

When trying to add my outlook.com email account to Thunderbird 143.0.1, using the instructions at https://support.mozilla.org/en-US/kb/thunderbird-and-exchange, I get an "Exchange auth error." I'm able to add the account manually using imap, but I want to use Exchange so I can access my outlook.com calendar and contact when TB is updated to include them.