Firefox Community Forum

Hello,

Someone tried to change my Mozila account and now I tried to change password. However, my account is now locked and I cannot do it. Can you help me?

Thank you in advance. BR

I have been on Windows 11 for years. While trying to fix a password issue, I learned that Firefox thinks I am on Windows 10 whose support is going away. How can I tell Firefox that I am on Windows 11?

Related issue: Firefox no longer likes my password. It has 8 characters, but only letters and numbers. Things got messed up while trying to fix it, so I am not sure of my password anymore. Apparently Firefox and Mozilla have separate accounts. I don't know which system's password is broken.

It was suggested that I clear cookies and cache. I cannot find the menu to do that. Trying to fix each problem just creates more problems! I need some support to straighten things out.

Well, I am in a real mess. Three days ago I lost the ability to access my favourite website. I CAN access the website in the Brave browser. The website owner has told me that it is not a problem with my account with them so it must be a Firefox issue. Before this happened I had been trying to move and delete files on my laptop and have got very confused about EVERYTHING. In that I had deleted my Firefox recovery folder(s). I have managed to move them back into my Home folder before they expire. Now I am being asked to enter my "password" to initiate the restore. But the several Firefox passwords in my laptop are not being accepted. How can I get a new password? If that is not possible do I have to delete my Firefox account? What is my best way to recover from this mess? Any advice is greatly appreciated.

I am frustrated by your constantly asking for my password and in the process your site is just a maze in which nothing is defined in getting a new password in the place of the old one I forgot....