Firefox Community Forum

Hi tHello Mozilla Support Team,

I am a user from Iran, and I have been using Firefox's built-in VPN (the 50 GB monthly VPN included with a Mozilla account).

Previously, I was able to use the built-in VPN directly with my Iranian internet connection, without needing any external VPN or proxy.

However, after connecting to an external VPN configuration while using Firefox, the built-in VPN stopped working independently.

Now, whenever I disconnect my external VPN and try to enable Firefox's built-in VPN, I receive the following error message:

"VPN is unavailable due to local laws and restrictions."

Interestingly, the built-in VPN works again whenever my external VPN is connected.

I have already tried restarting Firefox, testing a different internet connection (mobile hotspot), and checking my browser's connection settings. Unfortunately, none of these steps resolved the issue.

I would like to emphasize that I was previously able to use this feature from Iran without an external VPN connection.

Could you please investigate why my access has changed and let me know whether there is a way to restore the previous functionality?

I would really appreciate your help, as I rely on this service and would like to continue using it.

Thank you for your time and support.

Best regards

I use Firefox on Windows to manage Meta Business Suite for my business, Goff Housing Solutions. Facebook, Meta Business Suite and Ads Manager all open normally in Firefox.

The problem occurs when I open the protected Meta Business Portfolio Settings. Meta requires my existing passkey for accounts.meta.com. After I click Continue, Firefox invokes Windows Security, but the only authentication method presented is:

“Security key — Insert your security key into the USB port.”

I have never owned or configured a physical USB security key.

I confirmed that the correct accounts.meta.com passkeys are stored in Apple Passwords on my iPhone. The iPhone can access Meta Business Suite and the protected Business Portfolio Settings normally.

As a control test, I opened the same Meta/Facebook account and the same Goff Housing Solutions Business Portfolio on this same Windows computer using Google Chrome. Chrome opens the protected Business Portfolio Settings successfully.

Therefore, my Meta account, Business Portfolio, permissions, 2FA and existing passkey appear to be working. The problem seems specific to Firefox/Windows passkey handling: Firefox/Windows is treating the authentication request as requiring a physical USB security key rather than offering the existing passkey on my nearby iPhone (for example via QR code/phone authentication).

How can I make Firefox on Windows use my existing accounts.meta.com passkey from my iPhone instead of requesting a physical USB security key?

I do not want to delete/recreate my Meta passkeys, disable 2FA, reset my Meta account, or create a new Business Portfolio because all of those are currently working.

Hoping to restore Firefox with tabs that existed yesterday evening in two separate windows but were inadvertently lost due to mishitting “Restore prior sessions” and then compounding it by thinking recent tabs were being retrieved but were replaced with older unneeded tabs instead.

All of a sudden I cannot access several websites I have never had problems with. You error message says Secure connection failed or that that URL is too long. WTF! Why is it that suddenly too many websites are off limits with you now?

Secure Connection Failed

An error occurred during a connection to www.tryharitaki.com. SSL received a record that exceeded the maximum permissible length. Advanced What makes the site look dangerous?

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. What can you do about it?

Please contact the website owners to inform them of this problem.

Learn more about secure connection failures

Error Code: SSL_ERROR_RX_RECORD_TOO_LONG

I just upgraded to 158.0.1. When I do a "Save page as: Web page, Complete", why does Firefox now add a random five characters to the end of all of the filenames in the xx_files folder?? How do I stop this?

Tnx.

Hello,

Until about 10-20 hours ago, the Firefox built-in VPN was working fine for me. Suddenly it stopped working and I can no longer enable it.

I have not used up my 50GB monthly limit.

When I try to turn the VPN on, after a few seconds I get this error:

VPN is unavailable Local laws and restrictions limits where you can use VPN

Also, when I check about:config → browser.ipProtection.enabled, I see this response:

{"subscribed":false,"uid":5956457,"maxBytes":"53687091200","limited_bandwidth":true}

Could you please check why the VPN became unavailable even though my data limit is not exhausted?

Thank you.

Canadian provinces of BC, AB, and MB are all moving to new timezones on Nov 1, 2026.

Firefox still does not support any of the new timezones. This will break automatic timezone support for many applications, if not addressed immediately.

For the new timezone: Pacific Time (British Columbia): - Intl.DateTimeFormat().resolvedOptions().timeZone returns "Etc/GMT+8" instead of the expected value 'America/Vancouver' - new Date().getTimezoneOffset() returns 480 instead of the expected 420

There is only a few days left to address this issue. What is the rollout plan for the required updates?

Thanks.

To the Mozilla Support and Engineering Teams,

I am writing to express profound disappointment regarding the recent decision to implement GeoIP blocking against Iranian users on your VPN infrastructure.

The Mozilla Manifesto explicitly states that the internet is a global public resource that must remain open and accessible, and that individuals' security and privacy are fundamental and must not be treated as optional. By actively blocking connections from a region experiencing some of the most severe internet censorship in the world, Mozilla is directly contradicting its own core principles.

When you implement geographical blocks against Iranian IPs, you are not just managing network traffic or mitigating bandwidth usage. You are actively participating in the isolation of people who rely on secure tools to access the open web. Cutting off access to privacy tools based on geography effectively means you are doing the censors' work for them.

True internet freedom cannot be conditional on a user's country of origin. A genuine commitment to an open, secure web means protecting access for those who need it the most, not locking them out. I urge the leadership and engineering teams to reconsider this policy and actually stand by the open-internet values Mozilla claims to represent.

Hi!

Ever since the release of version 157 and above my browser crashes almost immediately after startup. Downgrading to 156 does not crash. I have the same problem on my desktop AND laptop.

I have tried to:

• run without any extensions.
• a complete reinstall
• create a "new" profile.

After doing that and logging in to my firefox account to sync bookmarks and passwords it starts to crash again after a day or two.

I'm now assuming something is "corrupt" in my cloud profile, is there any way to reset that one while keeping my bookmarks/passwords?

Or does anyone have any idea what can be the problem.

Hi. My normal laptop (Lenovo, Win. 11, Firefox) has been getting fixed, so I am on my old laptop (Dell, Win. 10, Firefox) which I updated my Win. 10 with the extension (this laptop cannot get Win. 11) and now my current passwords saved in this laptop are not updated to the ones in my new laptop. How do I update the passwords in my old laptop to the ones in my new laptop--without having my new laptop here? I cannot get into my email without updating my passwords. Thank you!

whrn I open Chrome, everything displayed is in a nice format. When I open Firefox it's doesn't fit right. I've tryed to change it but can't seem to make it right. Any help on this would be greatly appreciated.+ Thank you for your cooperation in advance.

GMB

Until just a few days ago, I was able to use the Mozilla VPN, but now I can no longer use it; when I click to connect, it displays error {Local laws and restrictions limite where you can use VPN}.

Prior to this, I was able to use the VPN without any issues, and I have only used a few gigabytes of data.