Create an account to access aol/verizon.net email. This should be simple.

The subject says it all. I am expecting to see a link to page(s) that describe how to create an account and supply the necessary details. I managed to create an account f… (read more)

The subject says it all. I am expecting to see a link to page(s) that describe how to create an account and supply the necessary details. I managed to create an account for outlook, but can't repeat the process for AOL/verizon for what eve reason,

-m

Asked by kearney_ma 17 hours ago

Last reply by christ1 44 minutes ago

Folder cannot be compacted

Each time I start TB, I get this message: "The folder 'Inbox on MilusC@aol.com' could not be compacted because writing to folder failed. Verify that you have enough disk … (read more)

Each time I start TB, I get this message: "The folder 'Inbox on MilusC@aol.com' could not be compacted because writing to folder failed. Verify that you have enough disk space, and that you have write privileges to the file system, then try again." What does this mean and what can I do to fix it. Thanks. M. Campbell

Asked by MilusC 6 hours ago

Last reply by Ed 1 hour ago

Thunderbird not opening from Desktop icon, but just dropping into taskbar tray

Thunderbird has been working well for years, but now when I click on the icon it simply drops to the bottom taskbar and refuses to open. I can do nothing with it from t… (read more)

Thunderbird has been working well for years, but now when I click on the icon it simply drops to the bottom taskbar and refuses to open. I can do nothing with it from there - refuses to do anything but close. I've run antivirus and cleaned up the computer, but no joy with Thunderbird. Thanks for any suggestions.

Asked by ray.carman12 1 day ago

Last reply by Ed 4 hours ago

Thunderbird is opening email as a New Message from Template instead of just reading it

When I double click on an email in my inbox, a new reply email is being displayed with a yellow message across the bottom saying: "A unique identity matching the From… (read more)

When I double click on an email in my inbox, a new reply email is being displayed with a yellow message across the bottom saying:

   "A unique identity matching the From address was not found. The message will be sent using the current From field and settings from identity XXXXXXXXXX."

This happens only on my default account.

What can I do to get the email opened in a new tab as a default? See the attached context menus

Thunderbird: 140.0.1 (64-bit) Windows 11 Pro

Asked by rhp195 10 hours ago

Last reply by sfhowes 8 hours ago

Cannot send emails in Thunderbird for Mac after update

Updated from Thunderbird 115.10.1 to 116 and now cannot send emails -- on two different machines: one an iMac (OS 18.5), the other a MacBook (OS 17.x). Ten seconds afte… (read more)

Updated from Thunderbird 115.10.1 to 116 and now cannot send emails -- on two different machines: one an iMac (OS 18.5), the other a MacBook (OS 17.x).

Ten seconds after hitting "Send", we get an error message saying "Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: EHLO [13 character string] internal error AUP#EML-005."

Our settings and password have not changed, and they are all correct according to our ISP. Tech Support at the ISP says they are not blocking our emails -- although that is what a "EML-005" error usually means.

(In fact we ARE able to send emails via the ISP's Webmail interface, no problem. But this interface is old, very clunky, and not a satisfactory solution to our problem.)

VPN is off. Problem persists when Firewall is off.

Have tried a clean re-install. Did not help.

Have reverted to previous version of the app and Profile folder, using Time Machine backups from before the update. Problem persists! (How can this be??)

ALSO: We have a MacBook Pro that has not been updated. It is still running 115.10.1 -- and it can still send emails in Thunderbird, over the same network connection. All SMTP settings are exactly the same. How can this be? I tried copying the Profile folder from the unaffected MacBook Pro to the iMac. This did not fix the problem.

What to do?

Asked by Montrealer 2 days ago

Last reply by jeff-g 2 days ago

Matrix chat on Thunderbird

Hello. I am trying to use Thunderbird to access my Matrix chat rooms. This page: https://support.mozilla.org/en-US/kb/thunderbird-matrix-chat-faq says to Add a Chat Accou… (read more)

Hello. I am trying to use Thunderbird to access my Matrix chat rooms. This page: https://support.mozilla.org/en-US/kb/thunderbird-matrix-chat-faq says to Add a Chat Account in Account Actions and select Matrix in the Chat Account Wizard. However Matrix doesn't appear in the list of chat networks in the Wizard dialogue. What can I do?

I am using version 68.12.1 of Thunderbird.

Thanks in advance for any help.

Asked by Lester Arbusto 1 day ago

Last reply by christ1 11 hours ago

saved passwords

T B 128.12 The Window which shows saved passwords is TOO SMALL. Cannot see the full entries. Also, the little 2 sided window to expand the entry does NOT work. As … (read more)

T B 128.12 The Window which shows saved passwords is TOO SMALL. Cannot see the full entries. Also, the little 2 sided window to expand the entry does NOT work. As it is, it is practically useless.

Asked by curtwh 1 day ago

Last reply by david 11 hours ago

deleting a false account

When first setting up my email accounts, I accidentally created a false account that I cannot now delete. It was not fully set up and now I cannot delete it from the left… (read more)

When first setting up my email accounts, I accidentally created a false account that I cannot now delete. It was not fully set up and now I cannot delete it from the left panel. When I go to account actions, delete account is grayed out, how do I clean this up?

Asked by skip Blu 19 hours ago

Last reply by sfhowes 14 hours ago

verizon.net account changing from IMAP to POP3

I have made 3 attempts to add a thunderbird account to receive email from an old verizon.net account server. All have failed. All three times, I got the message. … (read more)

I have made 3 attempts to add a thunderbird account to receive email from an old verizon.net account server. All have failed.

All three times, I got the message.

     "Unable to login at server. Probably wrong configuration"

which is a remarkably ambiguous error message. It takes about 10 minutes for that message to appear.

I am able to log directly/independently into what I understand is the verizon server. But obviously I am doing something wrong.

Independently, I successfully added a thunderbird account for an outlook.com.

I will skip the verizon account for the time being. I have one other account to move the Thunderbird.

I successfully moved all three to Mac mail a few weeks ago, only to discover that I really don't like it for a variety of reasons, the most significant for me was that

     - I learned about IMAP
     -  I couldn't delete messages, although IMAP on a mac creates the 

illusion that I could.

There is nothing quite like seeing messages that I know have deleted, reappear marked as unread, right before my eyes.

Thoughts anyone?

-m

Asked by kearney_ma 15 hours ago

Last reply by sfhowes 14 hours ago

How do I change the path in profile.ini

I want to move my profiles from the C: to the D: due to space restriction on C:. (Running Windows 11 home, Thunderbird 128.12.0esr.) How do I change the path in profile.i… (read more)

I want to move my profiles from the C: to the D: due to space restriction on C:. (Running Windows 11 home, Thunderbird 128.12.0esr.) How do I change the path in profile.ini when the profile.ini only shows: [InstallD78BF5DD33499EC2] Default=Profiles/frrr952g.default-release Locked=1

Asked by Artistic Paper 14 hours ago

Last reply by sfhowes 14 hours ago

unable to send email on new install of Thunderbird 128.12.0esr (64-bit)

install on Dell studio 1555 8 gb ram running widows 64 bit windows 10 home solid state drive Unable to send any emails although all the server settings are correct have … (read more)

install on Dell studio 1555 8 gb ram running widows 64 bit windows 10 home solid state drive

Unable to send any emails although all the server settings are correct have the attached dialogue box come up see screenshot. suspect this is not directly a prob with Thunderbird as was having problems with some undelivered email with outlook.

any ideas recive mail is fine

thanks Chris G

Asked by chris.gannaway 14 hours ago

Last reply by sfhowes 14 hours ago

How to delete a folder

One of my TB accounts has two archive folders, one named Archive and one named Archives. The Archive folder has nothing in it while the Archives folder has several years … (read more)

One of my TB accounts has two archive folders, one named Archive and one named Archives. The Archive folder has nothing in it while the Archives folder has several years of messages in it. How can I delete the non-functional Archive folder?

Asked by tharrso 4 months ago

Last reply by bashley101 16 hours ago

"Load Remote Content" option is missing for OpenPGP encrypted emails

I've encountered an issue specifically with OpenPGP encrypted emails in the latest version of Thunderbird, 140.0.1. When I receive an email that is encrypted with OpenPG… (read more)

I've encountered an issue specifically with OpenPGP encrypted emails in the latest version of Thunderbird, 140.0.1.

When I receive an email that is encrypted with OpenPGP, the notification bar that allows me to "Load Remote Content" does not appear. This behavior is exclusive to encrypted emails; the option shows up normally for all other, non-encrypted messages.

As a troubleshooting step, I tried to enable the "Allow remote content in messages" option. However, this setting does not seem to affect the encrypted emails at all, and their remote content remains blocked and hidden.

So, I'd like to know if this is an intentional security policy in Thunderbird, or if it's a bug. Is there any way to solve it?

Asked by Aurora 17 hours ago

Last reply by christ1 16 hours ago

Login to server pop.windstream.net with username ----- failed

In the past month or two I have been dealing with a constantly recurring issue with Thunderbird getting my emails. Login to server pop.windstream.net with username -----… (read more)

In the past month or two I have been dealing with a constantly recurring issue with Thunderbird getting my emails. Login to server pop.windstream.net with username ----- failed, and then it gives me the option to retry, enter new password, or cancel. 99% of the time, when I hit retry, my email downloads just fine. But I have multiple email accounts that I have to go through the same song and dance on every time I try to download my messages. Sometimes one or more of my email addresses will check and download ok... sometimes all of them will... sometimes none of them will. But choosing the retry option usually yields me good results so it doesn't appear that I have something in my settings that is wrong?? And usually if I shut down of Thunderbird and a restart of it, all email addresses will down;load perfectly the first time I try.

I wonder if it doesn't correlate with a Thunderbird update? I keep hoping that the issue will be resolved as quickly as it came through another update or something but it's been long enough to really start driving me crazy now so can you help me? What is going on with the normally smoothe and agreeable Thunderbird on my very same computer using the very same email addresses all of a sudden?

Asked by pegp 1 month ago

Last reply by christ1 17 hours ago