• Solved

Missing Subfolder

I am using Thunderbird 115.12.1 (64 bit) on Windows 10 with the email account set up as POP3 for the Gmail account I have a subfolder under an Inbox (Gmail account) that… (read more)

I am using Thunderbird 115.12.1 (64 bit) on Windows 10 with the email account set up as POP3 for the Gmail account

I have a subfolder under an Inbox (Gmail account) that is no longer showing up. If I search for an email address from a sender that was in the folder, I get a list of emails showing the dates and subject, but if I click on the email, the tab that opens is blank.

My PC crashed, but I can't say for sure when the folder disappeared, other than I know it was there 4 days ago. It the the only subfolder that is missing.


Any help is appreciated. Thanks

Asked by Jere.Adair 2 days ago

Answered by Jere.Adair 7 hours ago

  • Locked

After forced migration from Cox email server to Yahoo, TB insists on downloading all messages from last 8 years, instead of just new messages

Device: Desktop computer - Win 7 Pro Email client: Thunderbird Version 102.13 Server: POP settings I am a Cox email user and was recently migrated to Yahoo. After I inpu… (read more)

Device: Desktop computer - Win 7 Pro Email client: Thunderbird Version 102.13 Server: POP settings

I am a Cox email user and was recently migrated to Yahoo. After I input the correct server settings on the Thunderbird app,each time I click on the Get Message button, It starts downloading all (100K+) the email messages in my Yahoo inbox, including the ones that were already downloaded on my computer from the Cox server. Are there certain settings in Thunderbird that will stop this issue and just let me download new messages? TIA -Craig

Asked by attcbf1 2 days ago

Last reply by Matt 9 hours ago

  • Solved

OAuth2 option not showing for Outgoing Server

From the article "Microsoft OAuth Authentication and Thunderbird in 2024" there is a screenshot showing a OAuth2 option for the SMTP server setting with STARTTLS connecti… (read more)

From the article "Microsoft OAuth Authentication and Thunderbird in 2024" there is a screenshot showing a OAuth2 option for the SMTP server setting with STARTTLS connection security. It does not appear for me. There are only the five options, as shown in the screenshot. How do enable the option to be available in the drop-down list or set it?

The available options are:

No Authentication Normal Password Encrypted Password Kerberos / GSSAPI NTLM

I am on Thunderbird version 115.12.1 (64-bit), Windows 11, version 23H2, build 22631.3737

Asked by gorbage 3 days ago

Answered by gorbage 14 hours ago

  • Solved

Installing into Sonoma on new M3 mac

Do I install the 64bit option or 32bit ?? The installer gives me a choice. After installation on the new M3 mac, I will be migrating my Thunderbird profile from a … (read more)

Do I install the 64bit option or 32bit ?? The installer gives me a choice.

After installation on the new M3 mac, I will be migrating my Thunderbird profile from a 2021 iMac that runs BigSur on Intel silicon.

I'm anticipating updating the iMac to Sonoma, but long experience has shown me that major s/w version upgrades are often very unfriendly to 3rd party s/w apps&data, so I wanted to get my tBird profile (all my mail history) working on the new Mac before doing the major upgrade on my iMac.

Asked by David Collins 3 days ago

Answered by James 3 days ago

  • Solved

Thunderbird changes hotmail password?

I've appreciated using Thunderbird for an ad-free Hotmail experience for quite some time. I've changed my Hotmail password every few weeks lately and Thunderbird worked … (read more)

I've appreciated using Thunderbird for an ad-free Hotmail experience for quite some time. I've changed my Hotmail password every few weeks lately and Thunderbird worked fine when I entered the new password at the prompt when Thunderbird started.

Just now however, I needed to get into my Microsoft account that uses the same password as my Hotmail account. My login to Microsoft failed. Trying to understand why, I looked in Thunderbird at the saved password for Hotmail's server:

oauth://login.microsoftonline.com (https://outlook.office.com/IMAP.AccessAsUser.All

https://outlook.office.com/POP.AccessAsUser.All 
https://outlook.office.com/SMTP.Send offline_access)

The saved password was a 464 character long ASCII string totally irrelevant to the password I'd selected for Hotmail and Microsoft.

I went through the password change process for Hotmail, was then able to get into my Microsoft account and restarted Thunderbird. As usual, Thunderbird asked for the new password. I entered it and was then able to receive new mail from the Hotmail server in Thunderbird. However, again, the saved password in Thunderbird for Hotmail was not the password I'd entered.

Next, I deleted the saved passwords in Thunderbird, restarted it and this time it prompted me to be sure I'd downloaded it from a reliable source. I've never seen that prompt before. It came with my Linux Mint installation, so I thought it would be safe, but again there's an irrelevant password saved for my Hotmail account.

It's like it eventually changes my password for Hotmail and Microsoft since I can get mail through Thunderbird with the odd password it saves, but if I use what should be my password for Hotmail or my Microsoft account via a web page interface, the password doesn't work.

I'll have to stop using Thunderbird if this continues.

Asked by change2peace+firefox 5 months ago

Answered by Stans 5 months ago

  • Solved

Spam folder count doesn't update

When looking at my list of folders after download, the SPAM folder doesn't seem to update the count of unread messages until I specifically open it. I miss the fact I ha… (read more)

When looking at my list of folders after download, the SPAM folder doesn't seem to update the count of unread messages until I specifically open it. I miss the fact I have spam unless I specifically go in and look. Is this a function/feature of JUST the SPAM folder (all other folders seem to have their counts updated after a download). On Thunderbird 115.12.1 64 bit if that is of interest.

Asked by AndyDS 1 day ago

Answered by AndyDS 19 hours ago

  • Solved

I updated to the lastet version and get a warning

The latest update of Thunderbird somehow made this message appear "This is an unsupported version of Thunderbird!!" (see attached picture). Is this a bug? I've checked th… (read more)

The latest update of Thunderbird somehow made this message appear "This is an unsupported version of Thunderbird!!" (see attached picture). Is this a bug? I've checked the version on the homepage and it's the same that's running on my PC (Windows 11).

Asked by shugal 3 days ago

Answered by david 2 days ago

  • Solved

Porting Thunderbird PC to Mac

I'm porting Thunderbird from my W-10 PC to a new Mac. I tried some things and found help on the net. Heere are the steps I took: WHAT DOESN'T WORK (but I did): Removed i… (read more)

I'm porting Thunderbird from my W-10 PC to a new Mac. I tried some things and found help on the net. Heere are the steps I took:

WHAT DOESN'T WORK (but I did): Removed installed Profiles folder and saved on desktop. Transferred PC Profiles folder to same place in Mac.

Deleted PC folder from Mac. Replaced Mac Profiles folder had previously moved. Deleted installs.ini and profiles.ini Started Thunderbird which created new profiles in Profiles folder.

WHAT SHOULD WORK BUT DIDN'T (after above): Removed new contents of Profiles folder. Transferred contents of PC Profiles folder to Profiles folder on Mac. Got the following message: "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible."

What did I do wrong? Do I need to uninstall Thunderbird and reinstall? Would that solve problems?

Thank you.

Asked by dpauker 1 day ago

Answered by dpauker 1 day ago

  • Locked

115.12.1 (64 bit) problem on opening

duplicate of later thread since it has a image /questions/1450665. You could have edited the thread to add the image. On powering up my PC this morning, opened Thunderbi… (read more)

duplicate of later thread since it has a image /questions/1450665. You could have edited the thread to add the image.

On powering up my PC this morning, opened Thunderbird and everything was gone - email settings to my various accounts, settings, calendar, addresses etc nothing is left at all

All I have is a basic screen : "To set up your existing email address" etc

Asked by Andrew P 1 day ago

  • Solved

Slow gmail sends

I run a dual boot system with Fedora 40 with Thunderbird installed via DNF and Windows 11 Professional with Thunderbird installed from the Mozilla download site. I have… (read more)

I run a dual boot system with Fedora 40 with Thunderbird installed via DNF and Windows 11 Professional with Thunderbird installed from the Mozilla download site. I have had a Gmail account configured on both sides for some time. Recently I have been seeing very slow (2-3 minutes) outgoing sends from the Gmail account on the Fedora side ( thankfully they are eventually successful), but no such slowdowns from the Windows 11 side. As far as I can tell the accounts on both sides are configured the same (I always take the automatic config option when adding an account). I have also looked at the extra account settings required for OAuth2 authentication with Fedora, and believe they are all correct. I have made sends directly from the Gmail server, and they have no delay, so the problem must be related to communication between Thunderbird and the Gmail server on the Fedora side. Interestingly, I do get the following warning message when opening the Fedora Thunderbird:


Could Not Authenticate -- Imap(imap.gmail.com)

The server for account "imap (imap.gmail.com)" refused the supplied username and password. Do you want to go to the settings for another attempt at logging in, or do nothing?

Login failed, sever replied A000002 NO Invalid credentials (Failure) [AUTHENTICATIONFAILED]


This obviously is a problem, yet it doesn't seem to be fatal, as the server eventually connects, but after the delay. I have checked my account password, and I know it is correct. I would appreciate any insights into what is going on.

Tom Rosmond tomrosmond@gmail.com

Asked by Tom Rosmond 1 day ago

Answered by Matt 1 day ago

  • Solved

received email header

How do I get rid off the data shown below? It shows up as part of the header on every received email. And it shows up when I print or forward an email. It does not appea… (read more)

How do I get rid off the data shown below? It shows up as part of the header on every received email. And it shows up when I print or forward an email. It does not appear when I reply. This is a new problem - last month or so. Some kind of setting that I cannot figure out. Thanks Joe



Forwarded Message --------

From: 06 2024 <> X-Account-Key: account1 X-UIDL: 70e4c5b43a614e1aae64.msg X-Mozilla-Status: 0001 X-Mozilla-Status2: 00000000 X-Mozilla-Keys: Return-Path: <prvs=290277df74=katherine.evora@sunpower.com> SIZE=20709 Received: from 52.3.46.227 unverified ([52.3.46.227]) by mwde08oc.mail2world.com with Mail2World SMTP Server; Fri, 21 Jun 2024 11:58:40 -0700 Received: from mx0a-0028b501.pphosted.com ([67.231.144.33]) by cmsmtp with ESMTPS id KjT5sWtIVOMGCKjT5sjuhl; Fri, 21 Jun 2024 18:58:40 +0000 X-SMC-CC: not_classified X-Authority-Analysis: v=2.4 cv=P4mZhTAu c=1 sm=1 tr=0 ts=6675cd60 cx=a_idp_d a=bXLcnwTyghK0GfXRMwWsUA==:117 a=bXLcnwTyghK0GfXRMwWsUA==:17 a=xqWC_Br6kY4A:10 a=T1WGqf2p2xoA:10 a=5KLPUuaC_9wA:10 a=A4EqBspgoKYA:10 a=tKyUNxqEAAAA:8 a=Nh-XrD6mAAAA:20 a=Xb7KiovmZK9691DM7QMA:9 a=QEXdDO2ut3YA:10 a=v_BHjuGmAAAA:8 a=yJcYcb4yAAAA:8 a=aVlNRV8nja364IOp:21 a=_W_S_7VecoQA:10 a=DPEFR9TdZ5fAN8KWyPIu:22 a=kfKFr3KhXiR0OvOTppLJ:22 a=nClsI21A9sdbJnfpZaOY:22 a=bXfQ48xznvGIAZeFF2wC:22 a=7mMuPQfN_g5kJh-Vuol1:22 a=0lwNhJolHLpeLSzUMu6g:22 a=yULaImgL6KKpOYXvFmjq:22 a=M1prwhDYeTsJUTDiAJb3:22 a=p-dnK0njbqwfn1k4-x12:22 a=7aar8cbMflRChVwg8ngv:22 Received: from pps.filterd (m0112781.ppops.net [127.0.0.1]) by mx0a-0028b501.pphosted.com (8.18.1.2/8.18.1.2) with ESMTP id 45L4h8GF022953 for <solarhome@q.com>; 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Asked by solarhome 2 days ago

Answered by david 2 days ago

  • Solved

Any Google addon opens to Google Account Help

Any addon I use to open a tab with Google Chat, Keep, Calendar or Messages results in opening the Google Account Help page. Including apps that let you add links to Space… (read more)

Any addon I use to open a tab with Google Chat, Keep, Calendar or Messages results in opening the Google Account Help page. Including apps that let you add links to Spaces. If I click the sign in button it just reloads the page. I have zero issues signing into those in my browser.

https://support.google.com/accounts/answer/32050?hl=en

Thunderbird 115.11.1 (64-bit)

Asked by Bookimp 6 days ago

Answered by Matt 3 days ago

  • Locked

getting a secure mail key into thunderbird

Received a nice email from Matt which I answered with this: Thank you for your thoughtfulness but I must be missing something. I created the new key, copied it to clip… (read more)

Received a nice email from Matt which I answered with this:

Thank you for your thoughtfulness but I must be missing something. I created the new key, copied it to clipboard and to a piece of paper. I went to Thunderbird and typed the new key in when it asked for a password, checking the box for password manager. I've done it twice to no avail. I can't move anything to type it in the account settings.

More thoughts, please. (A grad school friend used to say , in a rich North Carolina accent, it didn't work because you didn't know how to hold your mouth. So I know there's something I'm missing.)

Marjorie

Asked by mskinsey 2 days ago

Last reply by James 2 days ago

  • Locked

Thunderbird cannot download my email from Att

Four days ago the Att server started to refuse my password (I assume that was it). After four changes of password, including in Thunderbird, the password keeps being re… (read more)

Four days ago the Att server started to refuse my password (I assume that was it). After four changes of password, including in Thunderbird, the password keeps being refused. Have exhausted several att agents who can't figure out why it doesn't work. One thought the server settings were correct.

Asked by mskinsey 4 days ago

Last reply by Matt 2 days ago

  • Locked

cintinuing to try to get secure mail key into thunderbird

Just heard from David who advised not to enter the secure key until asked. After the automatic opening cycle when thunderbird seems to be trying to get out, there is a … (read more)

Just heard from David who advised not to enter the secure key until asked. After the automatic opening cycle when thunderbird seems to be trying to get out, there is a window in which you can put your password. That is where I have put it (twice). Is this not the place.? Or the timing?

Asked by mskinsey 2 days ago

Last reply by Matt 2 days ago

  • Locked

Thunderbird stopped downloading my att email on 6-16-24

Thunderbird could not get to the att server starting Sunday; it's now Thursday night. (Everything else inexplicably went down: landline, internet, cell phone, even the … (read more)

Thunderbird could not get to the att server starting Sunday; it's now Thursday night. (Everything else inexplicably went down: landline, internet, cell phone, even the printer.) Now it's all back except a working Thunderbird. Today I finally made contact with someone at att who could show me that my password was working and went through all the account variables in Thunderbird, testing them out to no avail. Her conclusion was that the problem was on the Thunderbird side. But I need my 30 years of files. I have just been through a thread from 11/23 full of similar problems but no solution that I could figure out. I am ignorant. Can anyone provide some instructions for an ignorant 88 year old to follow for at least a better diagnosis. (I guess I'm saying that many words need definitions for me.) I hope I've bookmarked that long discussion with varying ideas so I can look at it again when I recover from this week. Thanks for any help.

Asked by mskinsey 3 days ago

Last reply by Matt 2 days ago

  • Solved

POP3 OAuth2 Authentication

I have a problem with Thunderbird 115.11.1 with the POP3 server inbound.att.net. Someone on at at7t forum suggested changing from Userid/password to Secure Mail Key. I … (read more)

I have a problem with Thunderbird 115.11.1 with the POP3 server inbound.att.net. Someone on at at7t forum suggested changing from Userid/password to Secure Mail Key. I had previously set up two Keys with at&t, but AI have never activated them. I looked at one URL, and was able to change the settings for inbound.att.net. But I did not see anywhere to enter one of the Keys that I had generated earlier. When I tried to re-configure outbound.att.net, I did not see a OAuth2 option. I do not need to re-configure outbound at the present time, as I can send mail without a problem. But receiving mail does not work. Here is what I see in the error console log:


mailnews.pop3.246: Connecting to pop://inbound.att.net:995 Pop3Client.jsm:141:18 mailnews.pop3.246: Connected Pop3Client.jsm:295:18 mailnews.pop3.246: S: +OK Hello from jpop-0.1

Pop3Client.jsm:348:18 mailnews.pop3.246: C: CAPA Pop3Client.jsm:508:20 mailnews.pop3.246: S: +OK CAPA list follows

IMPLEMENTATION jpop-0.1

EXPIRE-NEVER

PIPELINING

RESP-CODES

TOP

UIDL

USER

SASL PLAIN XOAUTH2

.

Pop3Client.jsm:348:18 mailnews.pop3.246: Possible auth methods: XOAUTH2 Pop3Client.jsm:597:18 mailnews.pop3.246: Current auth method: XOAUTH2 Pop3Client.jsm:668:18 mailnews.pop3.246: C: AUTH XOAUTH2 Pop3Client.jsm:508:20 mailnews.pop3.246: S: +

Pop3Client.jsm:348:18 uncaught exception: initFromMail failed, hostname: inbound.att.net Prompter.sys.mjs:1231:17 mailnews.pop3.246: NetworkTimeoutError: a Network error occurred Pop3Client.jsm:369:18 mailnews.pop3.246: Connection closed. Pop3Client.jsm:395:18 mailnews.pop3.246: SecurityError info: Pop3Client.jsm:375:20 mailnews.pop3.246: Done with status=2152398862 Pop3Client.jsm:1486:18 mailnews.pop3.247: Connecting to pop://inbound.att.net:587 Pop3Client.jsm:141:18 mailnews.pop3.247: ConnectionRefusedError: a Network error occurred Pop3Client.jsm:369:18 mailnews.pop3.247: SecurityError info: Pop3Client.jsm:375:20 mailnews.pop3.247: Done with status=2152398861 Pop3Client.jsm:1486:18 mailnews.pop3.248: Connecting to pop://inbound.att.net:587 Pop3Client.jsm:141:18 mailnews.pop3.248: ConnectionRefusedError: a Network error occurred Pop3Client.jsm:369:18 mailnews.pop3.248: SecurityError info: Pop3Client.jsm:375:20 mailnews.pop3.248: Done with status=2152398861 Pop3Client.jsm:1486:18 mailnews.pop3.249: Connecting to pop://inbound.att.net:587 Pop3Client.jsm:141:18 mailnews.pop3.249: ConnectionRefusedError: a Network error occurred Pop3Client.jsm:369:18 mailnews.pop3.249: SecurityError info: Pop3Client.jsm:375:20 mailnews.pop3.249: Done with status=2152398861


Here is what I changed: Thunderbird: Account Settings --> Server Setings --> Security Settings --> Authentication Method Normal Pasword -> OAuth2

                                                   Inbound.att.net: Port 995 --> 587
                                                   Connection Security: SSL/TLS --> STARTTLS 
   

What do I have to do to get one of my two Keys into the inbound Thunderbird configuration? Thanks.

Asked by bsfinkel 5 days ago

Answered by bsfinkel 3 days ago

  • Solved

Cannot SEND email - new issue

Starting 3 days ago: Cannot SEND email - receiving works fine. Error message: An error occurred while sending mail. The mail server responded: Please ensure your email a… (read more)

Starting 3 days ago: Cannot SEND email - receiving works fine. Error message: An error occurred while sending mail. The mail server responded: Please ensure your email address and authenticating user match when sending messages. Please verify that your email address is correct in your account settings and try again.

The other odd thing is that I get asked for a password before sending which never happened before.

I followed advice given someone in 2022 - I've messed with the account settings (unfortunately) and I've changed the SMTP settings to match what Comcast recommends.

I have 3 comcast accounts; two work fine on my iPad and iPhone - one doesn't

Also I have no problem sending emails using Xfinity/Comcast Mail... but I want to use Thunderbird.

Where do I start looking?

Thanks!!

I'm sure I've made the problem worse by trying to change the setup

Asked by Pat Walker 3 days ago

Answered by Pat Walker 2 days ago

  • Solved

Urgent: ONE YEAR PASSED and multiselect functionality still broken - Requesting Fix Timeline

It has been one year, and you still have not fixed the multiselect functionality that was ruined with your Supernova "update" (which is worse in almost all aspects btw). … (read more)

It has been one year, and you still have not fixed the multiselect functionality that was ruined with your Supernova "update" (which is worse in almost all aspects btw). Can you at least tell us WHEN you plan to release the fix since you locked the comments to block the countless negative ones? Is it so hard for your UX team to understand that removing multiselect functionality is like removing Ctrl+C, and Ctrl+V and set the correct priority???

Asked by Emre Yıldız 1 week ago

Answered by david 5 days ago

  • Solved

filing email onto external hardrive

Thunderbird will not allow me to file an email that has the same address as another email, but the problem is these are monthly emails from the same source with the same … (read more)

Thunderbird will not allow me to file an email that has the same address as another email, but the problem is these are monthly emails from the same source with the same address.

Asked by 7313078631 3 days ago

Answered by 7313078631 3 days ago