Firefox for iOS Community Forum

Ich want to change my e-mail adress. It is not possible, because I will receive an e-mail to my old e-mail adress, which isn´t active any more, becaus it was hacked. What can I do?

My old mail provider went out of business a d I need to edit my email. I am unable to receive the reset code going to the old email address. Does anyone know what to do?

My new email is <redacted>

Mod's note: removed the email address

I am trying to update my account. I lost a job of 21 years and had my work email as my primary (as I thought I would be retiring with my company). I no longer have access to to that email and cannot remember my password because it automatically signed me on via faceID most of the time.

Hello Mozilla Support Team, I am writing because my primary email address associated with my Mozilla/Firefox account has been compromised and I no longer have any access to it. Unfortunately, this prevents me from performing basic account management tasks. Specifically: • I would like to add and verify a new email address (*censored@outlook.com) as a secondary email so I can later promote it to primary. • However, when trying to add any secondary email, Mozilla sends a verification code/link to the current primary email address — which I cannot receive anymore. • As a result, I am completely locked out of updating or securing my account, even though I can still log in with my password (and possibly 2FA if set up). My new desired primary email is: *censored@outlook.com I have read the official documentation (e.g., https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts and https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information), which states that changing the primary email without prior secondary email setup is not possible for security reasons when the old primary is inaccessible. Questions: 1. Is there any exception, manual verification process, or alternative recovery method available in cases of compromised/lost primary email access? (For example, through identity verification, account recovery key if I have one, or support-assisted change?) 2. If no recovery is possible, can you please confirm that creating a brand-new Mozilla account with *censored@outlook.com is the only remaining option, and advise on how to best migrate my synced data (bookmarks, passwords, history, etc.) if still accessible on my devices? I understand the security implications and that Mozilla prioritizes protection against unauthorized changes — I just want to regain full control and secure my data properly. Thank you very much for your help and any guidance you can provide. Best regards, Francesco Intini