Firefox Support Forum

Ever since I migrated to Windows 11, I've been having problems. The Bookmarks pulldown menu is VERY widely spaced vertically compared to Windows 7, and I have so many bookmarks, I have to scroll down below the level of the taskbar at the bottom of the screen to reach them all. I was cleaning up my bookmarks, when I noticed that I moved just enough folders into a Miscellaneous folder at the bottom of the list, that it is just at the level of the taskbar and is hidden beneath it. However, the Bookmarks pulldown thinks it's within the resolution of my screen, so no button for scrolling down appears. Firefox needs to sense the size of the screen ABOVE the level of the taskbar, and place the scroll down button appropriately.

As I finished typing this, though, I went to put in a pic, and now the pulldown menu scroll buttons come up properly (albeit placing them over the level of the taskbar). There's some bug hidden in there that prevented it from working properly for 15 minutes, probably carried over from the Manage Bookmarks menu, because after I was moving folders into the Miscellaneous folder in Manage Bookmarks, it wouldn't allow me to expand the Miscellaneous folder to see the folders I moved were actually moved in there, and F5 (refresh) didn't work. That's probably why the scroll buttons didn't come up. The Manage Bookmarks needs a Refresh button at the very least.

Also, if there's any way to make the spacing between bookmarks configurable (like with a single-spaced option instead of the 1.x spacing currently being used), that would be great, and I could put my old bookmarks back where they belong. Always remember, instead of just changing things, keep the old setting and make a selectable option out of it. If it's a Microsoft issue, you need to figure out a workaround. When you're dealing with a 4K desktop, like I am, big changes are REALLY big. Thanks in advance.

My firefox has jumped back to an earlier setting and I cannot get it back to latest computer did an update and that's when it went wrong also get message cannot load xpcom Help.

Hi,

My Firefox keeps crashing every time I copy and past something from Excel and try to go to Firefox, it immediately goes gray and the only option that works is restarting it and waiting does nothing (which means I constantly relog back into to all of my accounts that I am using for job searches). It has been many weeks since this started happening and auto updates have not corrected anything. I've submitted the crash reports just now. Let me know what can fix this. Thanks!

Hey!

I'm working on a translation management software called Plunet.

There are text boxes within Plunet where the spell checker does work, and others in which the spell checker is not even an option. It doesn't recognize misspelled words by underlining them in red, and when I right-click on words, the only option available is "Link". (See screenshot.) Any ideas?

Thanks!

Whenever I try to watch a video or stream (any site) I can watch the video just fine as long as the audio is muted. However, when I unmute the idea, the video pretty much stops (can stutter a little bit) and the audio plays a roughly 5 second loop of when it was unmuted. This happens on all sites, all formats of videos.

Hello,

I have requested support for this issue multiple times. Please assist.

Firefox always displayed my website main image until the latest update. Now on any device that uses the Firefox browser my main website homepage image does not display leaving a huge white area on the homepage. This of course is now a major issue that did not exist with this same image before.

Nothing has changed in the programming of my website which is why I need support from your tech and if anything is blocked could Firefox please unblock my main image to show on all Firefox browsers?

Website: https://herlifetherapist.com

I look forward to your quick response.

Thank you

why does the word Australia show at the bottom of my google search page?

EDIT: Disregard. I used the settings in the lower right corner and set my region to the United States and now the grey bar with Australia in it is gone.

Get this error when I try to open either gmail or yahoo mail. Did not connect: Potential Security Issue Firefox detected a potential threat and did not continue to mail.yahoo.com because this website requires a secure connection. I get the same for gmail.

Firefox is leaving behind a small window/artifact that cannot be closed through task manager. You can move any other application such at outlook or even a chrome browser to hide the window, but it will stay on top of any Firefox window that is placed on that monitor. I have disabled and enabled use of GPU, and ran a refresh from the troubleshooting section. He is running Inspiron 15 3511 windows 10. Any other ideas out there? See attached picture.

Hello,

Amazon Prime no longer saves my place in TV series I'm watching. If I was 15 minutes in on episode 9 of something, when I came back it would still be in the same place, even months later. Now it doesn't do that anymore, even if I come back a few minutes later.

Amazon says Amazon Prime does not work very well on Firefox, and my issue does work fine on the other browsers, but I don't want to use them if I can avoid it. Firefox works fine for Hulu and Netflix and the others. I don't have any other issues with Firefox other than this one.

Does anyone know anything about this and possibly how to make it work like it used to?

Thank you.

Firefox v. 118.0.1 64 bit Windows 11 Pro

Yesterday my son had issue with FFox and uninstalled and re-installed. Upon doing this all my other firefox instances lost their pinned sites on the home page.

is there a way to configure a firefox instance as the bastion of truth, so that all other instances sync to it? and it asks before it makes changes?

Or even better after a sync have a list of what changed, and perhaps an undo.

Firefox 114.0, Windows 11 Home Version 10.0.22621 Build 22621 , 1Password-4.6.2.626 extension

Today, for reasons unknown, my 1Password extension, (an old and non-updatable version that I've used for many, many years), is non-responsive. The icon still resides in the Tool Bar, Windows ToolTips "sees" it as "1Password", but clicking on the icon has no effect. The extension is shown as Enabled in Firefox's Manage Your Extensions page.

I think I've tried all the "usual" things here: rebooted the computer, uninstalled and re-installed the extension and rebooting, checked the setting in 1Password itself to see that it's associated with "Mozilla Firefox 114.0", (the program still opens fine outside the browser).

This seems to be related to Firefox 114.0. On my other computer with the same Windows 11 version but using Firefox 113.0.1 had no problem with 1Password, but as soon as Firefox updated to 114.0 the same problem with 1Password appeared.

Anything that I might be able to do to get 1Password working?

yesterday, when i logged into my icloud.com to use my email, my screen became dominated by a thing that said something about protecting my privacy or email or what ever. there were two options, and I tried both of them, but that was all it would do. I never was able to get rid of that screen or use my email. I consequently logged into google chrome and then had no trouble at all with my icloud.com account.

The newest version reloads and resets nearly every time computer restarts over the past couple weeks. Same thing today, however, now I cannot load anything. I can get to settings, etc but it will not load websites - no error code, just keeps "thinking"

I am able to use Chrome, so it is not an internet/router issue.

Hail:

System Software: Win11Ent_x64 v22H2 (b: 22621.2283) MFF v18.5.0.0

No matter what I try, my MFF keeps crashing at startup. For some reason, it tries to open 2 pages the windows at the same time, which is illogical. I deleted firstly my: sessionstore.jsonlz4 logins.json to no avail.

Then I tried to open MFF through elevated CMD with the command: C:\Program Files\Mozilla Firefox\firefox.exe -safe-mode Again, 2 windows pop crashing immediately.

I do not understand why all of the sudden, it tries to open 2 different instances at once. This makes no sense. I am out of ideas, having tried many an option found on Google, but which none give me a solution.

If anyone has an idea, I would be quite darn thankful. This MSEdge crap that I need to use now is not quite my thing.

Thank you. Ke'Ylan