Firefox Support Forum

I had a hard drive fail and needed to do an entire new install. One of the very first things I do is install firefox and sync so I have all my sites tabs and passwords.

I did this and got the Secure connection failed errors instantly thereafter. no reboot nothing fixed it. Bing chrome opera all fail to work. refusing all secure connections. It will load microsoft but I cannot log in. It will load 1000 other sites as long as they are not the SSL pages. No other browser will load either.

This is instantly after signing in to sync.

I was left with no choice but to assume something got corrupted and wipe and redo windows AGAIN on this new drive.

This time I downloaded everything with bing and edge. Then when I was done after two days. I downloaded FF and tested it.

Worked great.

Signed into sync and BAM, all browsers and all websites refuse connections.

I have signed out of sync. I have deleted firefox. I have cleared SSL and DNS and every other setting I can think of or that chat gpt suggested. from cmd line. hard.

No remaining browsers will load. New firefox with no profile and no sync will load.

Whatever sync DID remains totally systemic and persistent and ONLY a total wipe of the drive fixed it last time.

Why will FF simply DO something like this and WTF did it do?

Hello,

before reinstalling Windows, I have created a account and synched my browser (I clicked multiple times on the synch button). I have installed FF, loged into my account and clicked "Sync now" and nothing happend. No theme, no bookmarks, no passwords, nothing. I am using the same account for sync.

Really angry...

Any ideas? Is everything gone?

Thank you.

Dear help team,

First of all, thank you for your efforts to help this community. I've been using Firefox for about a decade and this is my first question, I believe.

I recently got a new Macbook. I've installed Firefox to it (my primary browser) and want to sync Firefox to it. I have Firefox on my iMac and my iPhone. However, my password is from 2014 and I can't seem to remember it no matter how many times I try. If I choose a new password, it gives me a warning that I will lose my account information, including my bookmarks, add-ons, history, etc. I really don't want to lose that info! I have spent a long time personalizing my Firefox.

Pleeeease tell me there's some other way to sync Firefox to my new laptop (when I can't remember my super old password).

Thanks in advance for your help! Best, Jason

Why, after I turn off my laptop and then restart it, do I encounter the "Account disconnected" error? I have to log in again every time i restart the laptop. I using Windows 11 Pro.

I am using "multiple account containers" and when I remove a site from "manage site list" after a while, after synchronization, the site will again appear in the site list and when opening that site will still offer me to open in this container.

How can I permanently remove a site from "site list"?

I work with many many systems, multiple accounts, so I add setup syncing on new browser fairly often.

The problem is that whenever I add a new one, it resets the settings on all of the synced browsers. It's always the same settings that get reset, and they're not reset to any value I would've chosen, therefore I know there's not a lingering browser with different settings that's screwing up the rest.

However, to make sure: I eliminated everything from my account, set up a few browsers, and manually copied their profiles over. Restarted them a few times. Double, triple-checked that their settings are identical.

Next I installed a new browser and before setting sync on it, I changed its settings to match the other's.

I added it to sync, and again all browsers reverted their settings including the newly configured pre-configured browser. It's infuriating.

Among the usual changes are re-enabling/checking of:

• Enable picture-in-picture video controls
• Recommend extensions as you browse
• Recommend features as you browse
• Show search suggestions in address bar results
• Ask to save logins and password for websites

These are other settings I'm not completely sure if they're modified or not, but only because they're locked down from modification through policy management systems such as Profile Manager (Apple devices) or Active Directory (Windows, Windows Server):

• Settings under Firefox Home Content
• Homepage URL
• New tabs setting
• New requests for Notification, Location and all other permissions and update checking are disabled too.
• Block pop-up windows — Sidenote: it's 2023, this is more of a nuisance than helpful. Sites don't spam popups anymore, not reputable ones at least.

One last thing I've noticed, is that when these things are reset, presumably because they "synced down" from some master profile responsible for the preferences you didn't set. So if that was the case, in theory you should be able to change them back and "sync them up" back to that profile, right? But when you correct one of these change, that correction isn't replicated to other browsers in the group yet other settings like themes, extensions reliably do. It seems purposeful.

I saw in about:config entries with "prefs" and "sync" on them, but I haven't found any documentation about them. Are any of these useful to keep the browser from resetting itself?

I formatted my computer and logged into firefox, but all of my things are gone. No bookmarks or anything. I've never had this problem before when formatting, so I'm hoping it's still somewhere? Thanks in advance

Despite the theoretically linked account, sync doesn't work, still everything looks newly installed. I'm tired of it, three years of using the browser went to the trash, I did everything from the guide, everything looks as it should, except that there is no my data, history, login nothing at all

HELP!

I logged in with an account i use it in my linux and synced, and when i log in with windows version of firefox with the same account, nothing is syncing. no bookmarks or any history, saved passwords are showing up. it's empty when i click on sync. thank you

so i have sync enabled on both devices and evrything sync perfectly except the tabs opened on my iphone are not showing on synced tabs section on my desktop firefox but the open tabs on my desktop frirefox are showing on my iphone synced tabs section btw i reset sync and signed out and signed back in and everything synced but my iphone open tabs still not showing on my desktop client

H>i. I have installed Firefox 116.0.3, in two different machines (Linux and WIndows). To keep my info sync, i´ve installed syncstorage in a third PC. When I try to sync the information, however, none of the machines can sync the information.

The latest log (according to about:sync-log) is as follows:

1693378810153 Sync.LogManager DEBUG Flushing file log 1693378810157 Sync.LogManager DEBUG Log cleanup threshold time: 1692514810157 1693378810167 Sync.LogManager DEBUG Done deleting files. 1693378810324 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428717041 Sync.SyncScheduler DEBUG Woke from sleep. 1693428717406 Sync.SyncScheduler DEBUG Network link status changed to "down". Offline?: false 1693428717406 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1693428717414 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1693428717416 Sync.SyncScheduler DEBUG Network link status changed to "up". Offline?: false 1693428717417 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1693428717428 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428717475 Sync.Service DEBUG User-Agent: Firefox/116.0.3 (Windows NT 10.0; Win64; x64) FxSync/1.118.0.20230815173142.desktop 1693428717475 Sync.Service INFO Starting sync at 2023-08-30 21:51:57 in browser session 9xdvm_Otcpwk 1693428717476 Sync.Service DEBUG In sync: should login. 1693428717476 Sync.Service INFO User logged in successfully - verifying login. 1693428717476 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1693428717476 FirefoxAccounts DEBUG getOAuthToken enter 1693428717476 FirefoxAccounts TRACE getCachedToken returning cached token 1693428717476 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1693428717476 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1693428717477 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1693428717478 Sync.Status DEBUG Status.login: error.login.reason.network => success.status_ok 1693428717478 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1693428717478 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1693428717478 Sync.SyncAuthManager INFO Getting sync key 1693428717478 Sync.SyncAuthManager INFO Getting a sync token from: http://192.168.0.11:8000/1.0/sync/1.5 1693428717478 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1693428717478 FirefoxAccounts DEBUG getOAuthToken enter 1693428717479 FirefoxAccounts TRACE getCachedToken returning cached token 1693428717479 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1693428717479 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: http://192.168.0.11:8000/1.0/sync/1.5 1693428717479 Services.Common.RESTRequest DEBUG GET request to http://192.168.0.11:8000/1.0/sync/1.5 1693428717880 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428718635 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/attached_clients 1693428718914 addons.xpi ERROR System addon update list error Error: Failed downloading XML, status: 0, channelStatus: 2152398878, errorCode: 2, reason: error 1693428718915 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1693428718915 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.sys.mjs :: onStopRequest :: line 479\" data: no]"} 1693428718916 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.sys.mjs :: onStopRequest :: line 479\" data: no]"} 1693428718917 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/attached_clients failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1693428718917 Hawk WARN hawk request error: [Exception... "NS_ERROR_UNKNOWN_HOST" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource://services-common/rest.sys.mjs :: onStopRequest :: line 479" data: no] Stack trace: onStopRequest()@resource://services-common/rest.sys.mjs:479 1693428718917 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get status :: line 616" data: no] Stack trace: get status()@resource://services-common/rest.sys.mjs:616 request()@resource://services-common/hawkclient.sys.mjs:231 1693428718917 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status text: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get statusText :: line 631" data: no] Stack trace: get statusText()@resource://services-common/rest.sys.mjs:631 request()@resource://services-common/hawkclient.sys.mjs:239 1693428718917 Hawk DEBUG (Response) /account/attached_clients: code: null - Status text: null 1693428718918 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get headers :: line 663" data: no] Stack trace: get headers()@resource://services-common/rest.sys.mjs:663 _maybeNotifyBackoff()@resource://services-common/hawkclient.sys.mjs:308 request()@resource://services-common/hawkclient.sys.mjs:247 1693428718918 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get headers :: line 663" data: no] Stack trace: get headers()@resource://services-common/rest.sys.mjs:663 _maybeNotifyBackoff()@resource://services-common/hawkclient.sys.mjs:308 request()@resource://services-common/hawkclient.sys.mjs:248 1693428718918 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status text: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get statusText :: line 631" data: no] Stack trace: get statusText()@resource://services-common/rest.sys.mjs:631 _constructError()@resource://services-common/hawkclient.sys.mjs:114 request()@resource://services-common/hawkclient.sys.mjs:253 1693428718918 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get status :: line 616" data: no] Stack trace: get status()@resource://services-common/rest.sys.mjs:616 _constructError()@resource://services-common/hawkclient.sys.mjs:115 request()@resource://services-common/hawkclient.sys.mjs:253 1693428718918 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get status :: line 616" data: no] Stack trace: get status()@resource://services-common/rest.sys.mjs:616 _constructError()@resource://services-common/hawkclient.sys.mjs:116 request()@resource://services-common/hawkclient.sys.mjs:253 1693428718919 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get headers :: line 663" data: no] Stack trace: get headers()@resource://services-common/rest.sys.mjs:663 _constructError()@resource://services-common/hawkclient.sys.mjs:122 request()@resource://services-common/hawkclient.sys.mjs:253 1693428718919 FirefoxAccounts ERROR error GETing /account/attached_clients: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.sys.mjs :: onStopRequest :: line 479\" data: no]","message":null,"code":null,"errno":null} 1693428719758 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1693428720236 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428721400 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428722533 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428724388 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428725027 Services.Common.RESTRequest DEBUG GET http://192.168.0.11:8000/1.0/sync/1.5 failed: 2152398861 - NS_ERROR_CONNECTION_REFUSED 1693428725028 Sync.SyncAuthManager ERROR Non-authentication error in _fetchTokenForUser: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1693428725028 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.network 1693428725028 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1693428725029 Sync.SyncAuthManager INFO Failed to fetch the cluster URL: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1693428725029 Sync.Service DEBUG verifyLogin failed: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1693428725029 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1693428725029 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1693428725030 Sync.ErrorHandler ERROR Sync encountered a login error 1693428725030 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1693428725030 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1693428725032 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1693428725032 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.sys.mjs:1039:15) JS Stack trace: onNotify@service.sys.mjs:1039:15 1693428725033 Sync.Service DEBUG Not syncing: login returned false. 1693428725033 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

In my WIndows machine, i've already deleted the profile folders and rebooted my Firefox Sync password, to no avail.

Looging at the log, is it possible to perceive something that I am not perceiving? Thanks in advance.

I have some search history results [not overall browsing history] of which i have tried repeatedly to delete via Shift+Del however even when i delete the history results while synced, they keep reappearing every time i log back in to sync my current data no matter how many times i try to delete them, if i could purge my synced data from the cloud [without purging what's already on my device] and upload a fresh batch of data to sync i would do it however the option does not exist so i need help on how to purge these search history results permanently, assuming the problem is not on your end.

And i have already deleted the results pages from my browsing history, so the issue couldn't be there from the start.

I know the answer to this is probably going to be along the lines of this is not possible, but I thought I'd ask anyway since none of the information is entirely clear. Or answers my exact question.

I have one desktop install of firefox and I have two android ones. I have all three synced to one firefox account, so it's easy to grab links I saved while wiki diving on something. While this works perfectly for the desktop side of things, the mobile side is where the issue arises.

Currently all my bookmarks from both mobile firefox accounts are merged into one long set, regardless of device. While the desktop ones have their own folder. Is there a way to keep the bookmarks from each device in their own separate folder? Like say instead of having one big mobile bookmarks folder, having one named DeviceX, and the other DeviceY?

It's still semi functional on desktop where I have more screen real estate and have to deliberately go to the mobile bookmarks folder, but on the phones it can be confusing when a set of bookmarks from device 1 mixes randomly into those of device 2. As it can become a lot harder to keep track of things.

Now I know one can turn off syncing of bookmarks. This is not what I'm looking for as I do still want to be able to share them between all three devices. Just have them more organised.

I also know one can make different accounts for say work or personal, but again I want them all to sync, just not mix them into one list.

So in short is there a way to be able to have two android devices into a threeway sync and keep the bookmarks separate? Or is my only option the round abound way of making subfolders and hope I remember to save in those?

Thanks either way.

Hi When I choose to delete all cookies and site data when I close Firefox, this gets synced between all my PCs. The Exceptions for what sites not to delete however do not get synced. How can I fix that. Regards.