FireFox install Failed

Earlier today there was a one second power outage in my area that obviously turned off my work pc. While helping customers I saw that it was throwing error codes while re… (read more)

Earlier today there was a one second power outage in my area that obviously turned off my work pc. While helping customers I saw that it was throwing error codes while restarting. After getting it fixed by power cycling the pc. When I would open Firefox it would start loading tabs but when I clicked on anything it would freeze then crash. I tried to power cycle the pc again to no avail. Everything else along with other browsers worked fine. I then uninstalled and reinstalled and it would get to the end of the install and would pop up with hmm for some reason, we could not install Firefox. I have updated all drivers along with windows and nothing has worked. The weird thing is that it makes a desktop short cut that I can open with a get started tab but when clicking on anything it freezes and crashes. I also uninstalled the old Firefox folder to make sure nothing was conflicting and it still doesn't work.

Asked by Cetch Kelly 1 day ago

All my logins are gone - logins.json.corrupt

I was signed out from my Firefox-Account on my PC for no apparent reason. I reset my Firefox Sync Password today and when I checked my saved passwords they were empty. In… (read more)

I was signed out from my Firefox-Account on my PC for no apparent reason. I reset my Firefox Sync Password today and when I checked my saved passwords they were empty. In my profile folder there is a logins.json.corrupt file which probably contains all my saved passwords. How can I recover them and why doesn't Firefox sync them back like it's supposed to?

Thank you.

Asked by mareike.dieckmann 3 days ago

Last reply by mareike.dieckmann 1 day ago

video

I get an error (Sorry, the video player failed to load.(Error Code: 101102))when I try to watch vids on weather network. No problems on other sites (youtube etc.)) Is the… (read more)

I get an error (Sorry, the video player failed to load.(Error Code: 101102))when I try to watch vids on weather network. No problems on other sites (youtube etc.)) Is there a fix for this??

Thank you Rick

Asked by rgrandall 1 day ago

problem with update to 140.3.1 ESR from 128.14.0 ESR

Windows 11 Pro on Lenovo ThinkCentre. I switched to ESR a while back, when the regular and ESR versions coincided. All updates since then have worked fine, until now. … (read more)

Windows 11 Pro on Lenovo ThinkCentre. I switched to ESR a while back, when the regular and ESR versions coincided. All updates since then have worked fine, until now.

When I allow Firefox to update to 140.3.1esr from 128.14.0esr, then the Firefox browser no longer works at all. It comes up, but entering a URL (by typing or bookmark) does nothing and goes nowhere, so I can't use the internet at all.

I had to use Macrium Reflect to restore my system drive to an earlier time to get back on the internet, using version 128.14.0esr, which lost some recent bookmarks, etc. I have tried this twice, with the same result.

Now, a couple of sites no longer work because they say the browser isn't current.

What can I do about this? I hope I don't have to switch to another browser, because there are Firefox extensions I use all the time. However, I can't use a non-updatable browser indefinitely, because more sites won't work.

Can I fix this?

Thanks for your help, AnneF

Asked by Anne 5 days ago

Last reply by Anne 1 day ago

Sync iOS and PC

Trying to sync my old PC to my new PC by using sync to my iPhone and then back to the new PC Following online instructions for phone to PC but the instruction to go to th… (read more)

Trying to sync my old PC to my new PC by using sync to my iPhone and then back to the new PC Following online instructions for phone to PC but the instruction to go to the menu and tap Sync and save data does not exist. I’ve already downloaded Firefox on my iPhone but it keeps asking me to download Firefox Very frustrating. Please help, thank you.

Asked by rabrooks1 1 day ago

Blocking web-page animations

The NY Times home page has taken to​ animating many of their illustrations. I would like to prevent that; they​ sometimes cause Firefox on my Windows 11 system to freeze… (read more)

The NY Times home page has taken to​ animating many of their illustrations. I would like to prevent that; they​ sometimes cause Firefox on my Windows 11 system to freeze for​ periods of varying length, and I simply don't want them. Their helpbot suggested restarting FF and clearing the cache, both​ proved useless. Changing the setting in Firefox to block audio & video has no​ apparent effect. Videos still play from the NYT page and the browser​ still freezes. Is there a way?

Asked by ronks1 1 day ago

firefox is not displaying all characters on a page. Then, the missing characters suddenly get filled in.

firefox is not displaying all characters on a page. Then, the missing characters suddenly get filled in. I have disabled all extensions thinking that is the probable prob… (read more)

firefox is not displaying all characters on a page. Then, the missing characters suddenly get filled in. I have disabled all extensions thinking that is the probable problem, and it seems to work short term. But then it start up again. Have to reload a page, and sometimes THAT doesn't even work. Yesterday, I removed and reinstalled firefox. It was OK for about 1 hour, but now the problem is back. It only seems to be firefox (default browser). Now, hope this helps. I just got an email (Thunderbird) with no content except for a black block then appears and disappears. Have you ever heard of these things happening? P.S. As I type this, characters are starting to disappear....Oh! There back now. Chrome does not seem to have this issue, but I rarely us it (browser of last resort). Microsoft edge browser started intruding about 3 months ago. Comes up as my default browser? (I do not load it ever!). Things are getting really screwy. Hope you can help. P.S.S. as I get ready to send this to you, about 25% of what I have typed is no longer showing.

Asked by m_krenel 1 day ago

Syncing Mac Firefox Mobile with other devices

I've ALL Mac. Desktop, laptop, i-pad, i-phone - oh, and I've got a Lenova for an exercise program that's in the mix. I can't seem to get any syncing done. I see notices t… (read more)

I've ALL Mac. Desktop, laptop, i-pad, i-phone - oh, and I've got a Lenova for an exercise program that's in the mix. I can't seem to get any syncing done. I see notices that it's happened, but the tabs on none of the devices line up. I also tried syncing with/to/from my iphone. I got you QR Code and had to use the Iphone camera to scan it in. I got a message that I have to do it from within Firefox - but all I can get there is something KROLL. And that's an internet URL/page. I can't find a way to scan the QR code with that app hogging my screen. I've attempted to scroll/dump that tab but when I open up Firefox again...it's still there.

Asked by Antiquetuck 1 day ago

Firefox is so slow... I have emtpied cache, started ion safe and have no addons. I'm a non techy and ready to go to chrome... running an imac in sequoia... will soon go to Tahoe. Before I give up... help!

I am a non techy and a firefox user for many many years,,, But so slow loading pages.. I quit fiorefox and come back and its OK for awhile and then slow again... I've del… (read more)

I am a non techy and a firefox user for many many years,,, But so slow loading pages.. I quit fiorefox and come back and its OK for awhile and then slow again... I've deleted cache, i've started in safe mode. and refreshed and lost my theme... Before I go to Chrome help this non techy... running a pretty new imac and sequoia and will go to tahow soon. Can you help?

Asked by spedprof 1 day ago

cookie mismatch error on youtube/google

heres what the error page says: " We've detected a problem with your cookie settings. Enable cookies Make sure your cookies are enabled. To enable cookies, follow these… (read more)

heres what the error page says:

" We've detected a problem with your cookie settings. Enable cookies

Make sure your cookies are enabled. To enable cookies, follow these browser-specific instructions. Clear cache and cookies

If you have cookies enabled but are still having trouble, clear your browser's cache and cookies. Adjust your privacy settings

If clearing your cache and cookies doesn't resolve the problem, try adjusting your browser's privacy settings. If your settings are on high, manually add www.google.com to your list of allowed sites. Learn more"


cookies are enabled, i whitelisted google and youtube, i clear cache. the only thing that works is if i clear cookies for youtube, but then i have to sign in again. and this is reset next time i open firefox.

Asked by Jayden Blain 1 day ago

Appointment Reminder Error...need to get this out of my calendar.

I cannot delete this appointment reminder that was sent to me from Joe Cooper Ford when making a service appointment. Keeps popping up, over and over. I cannot edit, dele… (read more)

I cannot delete this appointment reminder that was sent to me from Joe Cooper Ford when making a service appointment. Keeps popping up, over and over. I cannot edit, delete, change, there is no "read only" option as recommended below. This appointment does not show on the calendar either so I cannot right click as also recommended below. This is very annoying.

Status Code: 2,147,500,037, null

Server Replied with 400 If you're seeing this message after snoozing or dismissing a reminder and this is for a calendar you do not want to add or edit events for, you can mark this calendar as read-only to avoid such experience in future. To do so, get to the calendar properties by right-clicking on this calendar in the list in the calendar or task view.

Asked by David F 1 day ago

Display shuts off when streaming Netflix or Amazon Prime

When opening Netflix or Amazon Prime in Firefox 143.0.4 (64-bit) my display shuts off. This does not happen when viewing other video websites like Twitch or Youtube. I c… (read more)

When opening Netflix or Amazon Prime in Firefox 143.0.4 (64-bit) my display shuts off. This does not happen when viewing other video websites like Twitch or Youtube.

I can switch to another display port on my video card to get my display back, however, if I go back to either of those websites and login my display shuts off again. This does not happen in other browsers; I have tested Chrome and Brave. I have disabled hardware acceleration with no change in behavior. I have reset the settings of my browser with no change in behavior. I have disabled and re-enabled the privacy setting "Play DRM controlled content" with no change in behavior.

Why is Firefox shutting off my display when going to these websites?

Asked by neokabookie 1 day ago

Add outlook.com account to TB 143.0.1

When trying to add my outlook.com email account to Thunderbird 143.0.1, using the instructions at https://support.mozilla.org/en-US/kb/thunderbird-and-exchange, I get an … (read more)

When trying to add my outlook.com email account to Thunderbird 143.0.1, using the instructions at https://support.mozilla.org/en-US/kb/thunderbird-and-exchange, I get an "Exchange auth error." I'm able to add the account manually using imap, but I want to use Exchange so I can access my outlook.com calendar and contact when TB is updated to include them.

Asked by rgplantz 6 days ago

Last reply by rgplantz 2 days ago

internet gets slower and slower

My internet browsing gradually gets slower over time. By the end of a day or a couple of days, it is unusable. The problem isn't bandwidth. A speed test shows that throug… (read more)

My internet browsing gradually gets slower over time. By the end of a day or a couple of days, it is unusable. The problem isn't bandwidth. A speed test shows that throughput is absolutely normal. It's the browser response to navigation. ie clicking a link, typing a URL into address bar, etc. and having to wait minutes for the page to start loading.

If I quit the browser and re-open, everything goes back to normal.

Any ideas what might be the problem?

Asked by MountainManJoe 2 days ago

Yellow security? message in upper right corner of email page.

I have searched Firefox, my browser, ATT Yahoo mail, and I cannot find the source of this message & how to get rid of it. I realize it is some kind of security app bu… (read more)

I have searched Firefox, my browser, ATT Yahoo mail, and I cannot find the source of this message & how to get rid of it. I realize it is some kind of security app but I haven't been having issues with my email that haven't been addressed quickly. I use security programs that seem to work well, so this added app or whatever it is does not work well for me. PLEASE HOW DO I GET RED OF IT? I will be eternally grateful if you can help me or direct me to someone who can. I have tried CHAT but it won't allow me to paste a picture of this message. I've looked for a support phone number that can help, but I can't find one.

Thank you, Pat Smart spendrift1@prodigy.net

Asked by PSmart 2 days ago

weird crashes and warning message

woke up after doozing watching a yt video and on my pc i couldn't oppen firefox and it kept crashing so i just booted my pc again After that i could open firefox but it … (read more)

woke up after doozing watching a yt video and on my pc i couldn't oppen firefox and it kept crashing so i just booted my pc again

After that i could open firefox but it had a yellow simbol on the three dot setting sections that stated "new tab has downloaded a new component"

i searched online and they said it could be an hijacker i refreshed firefox and run an anlysis with the base windows antivirus

the antivirus say's i'm clean but i still kinda unsure:

  was it really an infection? i ask myself if it could be just a firefox bug i checked extention before refreshing and the only one was 7tv and nothing else
  if it was an hijacker how can i fully know if i'm clean? what better steps can i take?

Asked by ran ern 2 days ago

Last reply by ran ern 2 days ago

Incessant Crashes

Firefox repeatedly crashes on my, multiple times a day. I'dc really like to NOT have to change my default browser to Chrome. What happens is that Firefox freezes, and I… (read more)

Firefox repeatedly crashes on my, multiple times a day. I'dc really like to NOT have to change my default browser to Chrome.

What happens is that Firefox freezes, and I get a white bar at the top telling me so. I get a popup box asking if I want to close Firefox or wait for it to respond. Waiting doesn't work, so I always have to close Firefox. When I reopen it, fortunately all m,y open tabs are retained, but it crashes again within minutes or seconds as soon as I click on anything.

There only thing that seems to work is a reboot of my PC. But the respite is short before Firefox crashes again.

I've disabled most plugins, but that hasn't helped. Is there a way to create an event log within Firefox that I can share with someone at Mozilla to help e debug the issue? It's got to be something local rather than Firefox itself; I can't imagine this is happening to most users.

Asked by BillTreloar 1 week ago

Last reply by BillTreloar 2 days ago

Inbox emails being deleted

This is the second time I've posted about this. I've tried everything and the problem is getting worse. Thunderbird is deleting messages from my inbox when I retrieve m… (read more)

This is the second time I've posted about this. I've tried everything and the problem is getting worse. Thunderbird is deleting messages from my inbox when I retrieve messages from the server. All my settings indicate this should not be happening, but it is. I use the IMAP interface and the latest version of Thunderbird.

This morning after I downloaded messages Thunderbird showed no messages in any of my folders, not even archived! What the heck is going on and how can I solve this? I will have to stop using Thunderbird unless I get this resolved -- and fast.

Asked by Nancy Boyd 2 days ago