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Revision 13841:
Revision 13841 by zzxc on
Revision 14156:
Revision 14156 by jclaire on
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Instructions for finding resources on SUMO to ask your question
Instructions for finding resources on SUMO to ask your question
ഉള്ളടക്കം:
<!-- WHEN CREATING A TRANSLATION OF THIS PAGE, PLEASE TELL USERS THAT THE FORUM AND LIVE CHAT ARE ENGLISH (and feel free to add a link to any local, 3rd party support forum if one exists).-->
= Where to ask your question =
== Firefox support forum ==
In the forum, your question will be posted in public, allowing community volunteers to help you solve your problem.
*'''[/questions Look through already-posted questions]'''
* You can also '''[/questions/new ask a new question in the forum]'''
== Firefox support live chat ==
With live chat, you can chat directly with a volunteer Firefox expert who can walk you through the problem solving process.
Note that our live chat service is only open when we have support volunteers available. You can always ask your question in the [/questions/new forum].
*'''[https://support.mozilla.com/en-us/chat Take me to the live chat]'''
=== Live chat operating hours ===
We always try to have helpers available at specific times each day. All times listed are in Pacific Time (GMT-07).
*9am-10am PDT (Tuesday and Thursday)
*10am-1pm PDT (Friday)
*11am-1pm PDT (Monday and Wednesday)
*2pm-4pm PDT (Monday-Thursday)
== Other places to ask for help ==
Please see our [[Other Firefox support]] page for additional ways of getting help.
What does all this mean? (Available after Firefox (frequently) crashes while trying to upload a file.
AdapterDeviceID: 0a20
AdapterVendorID: 10de
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:4.0.1
AvailableVirtualMemory: 3806167040
BuildID: 20110413222027
CrashTime: 1305997859
EMCheckCompatibility: true
Email: jclaire@sti.net
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1304135549
Notes: AdapterVendorID: 10de, AdapterDeviceID: 0a20, AdapterDriverVersion: 8.17.12.6658
D3D10 Layers? D3D10 Layers-
D3D9 Layers? D3D9 Layers+
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 1227
StartupTime: 1305997485
SystemMemoryUsePercentage: 31
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: https://s-static.ak.facebook.com/common/redirectiframe.html
Vendor: Mozilla
Version: 4.0.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
This report also contains technical information about the state of the application when it crashed.