I have an email account on qou but all the incoming emails subject and body appear as question marks, why???
I have an email account on QOU (al-quds Open University) but all the incoming emails subject and body appear as question marks, why???
All Replies (10)
Which encoding is selected when that happens?
- Firefox > Web Developer > Character Encoding
- View > Character Encoding
Dear Sir,,, I have the problem only I received emails in Arabic and this problem appears only after I updated the browser, the problem disappear when I open the account on other browsers such as Internet Explorer attached a snap form the account
Try to set the Boolean pref gfx.font_rendering.directwrite.use_gdi_table_loading to false on the about:config page.
Start Firefox in Use Troubleshoot Mode in Firefox to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.org/kb/Safe+Mode
Try to disable hardware acceleration.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
Dear Sir,, Thank you for your response, I tried the three steps or ways but nothing change. The problem still the same.
You did verify that the encoding is set to UTF-8?
- Firefox > Web Developer > Character Encoding
- View > Character Encoding
You can try to disable the website fonts temporarily as a test and choose some different default fonts to see if that helps.
- Tools > Options > Content : Fonts & Colors > Advanced > [ ] "Allow pages to choose their own fonts, instead of my selections above"
Dear Sir,, I tried the solution you suggested but nothing changed.
Do you get the correct characters if you select them with the mouse to the clipboard and paste them in a file in a text editor?
No, when I paste them in Notepad or Ms-Word they still appear as question marks.
If they are also appearing as ?? when pasted and the encoding is set to UTF-8 then I assume that the server is sending them as such and in that case you need to contact the site and ask them to look into this.
But when I open the email on other browsers such as Internet explorer they appear in letters not ????