Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot view photo attachments correctly in yahoo mail

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

rburkey
rburkey
more options

Normally when I view a photo attachment in Yahoo Mail, the attachment pops up in a separate window and the screen behind it greys out. After view the photo, I click on the x in the upper right hand corner, the popup window closes and the screen where all my email is listed becomes accessible again. Now, after the update, after I close the pop up window the screen remains greyed out and I cannot access it without using my back arrow key and re-entering my email. Any ideas?

Normally when I view a photo attachment in Yahoo Mail, the attachment pops up in a separate window and the screen behind it greys out. After view the photo, I click on the x in the upper right hand corner, the popup window closes and the screen where all my email is listed becomes accessible again. Now, after the update, after I close the pop up window the screen remains greyed out and I cannot access it without using my back arrow key and re-entering my email. Any ideas?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).